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  • Thread Starter davexr

    (@davexrt)

    Thread Starter davexr

    (@davexrt)

    I have cleared the cache, and deactivated WP fastest cache. That resolved issue #1.

    Issue #2 is still present, I will continue trying with deactivating the plugins and try to find the issue.

    There is some fatal error logs, but I dont know what they mean.

    2024-05-21T19:16:20+00:00 Critical Uncaught Exception: Gateway error. Please contact the site administrator. in /home1/xrtengin/public_html/wp-content/plugins/gateway/src/Gateway/PaymentMethod/AbstractPaymentMethod.php:291 CONTEXT: {“error”:{“type”:1,”file”:”\/home1\/xrtengin\/public_html\/wp-content\/plugins\/gateway\/src\/Gateway\/PaymentMethod\/AbstractPaymentMethod.php”,”line”:291},”backtrace”:[“”,”#0 \/home1\/xrtengin\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-wc-form-handler.php(545): CustomPaymentGateway\\Gateway\\PaymentMethod\\AbstractPaymentMethod->add_payment_method()”,”#1 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(324): WC_Form_Handler::add_payment_method_action(Object(WP))”,”#2 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#3 \/home1\/xrtengin\/public_html\/wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#4 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp.php(830): do_action_ref_array(‘wp’, Array)”,”#5 \/home1\/xrtengin\/public_html\/wp-includes\/functions.php(1336): WP->main(”)”,”#6 \/home1\/xrtengin\/public_html\/wp-blog-header.php(16): wp()”,”#7 \/home1\/xrtengin\/public_html\/index.php(17): require(‘\/home1\/xrtengin…’)”,”#8 {main}”,”thrown”]}

    2024-05-21T19:16:50+00:00 Critical Uncaught Exception: Gateway error. Please contact the site administrator. in /home1/xrtengin/public_html/wp-content/plugins/gateway/src/Gateway/PaymentMethod/AbstractPaymentMethod.php:291 CONTEXT: {“error”:{“type”:1,”file”:”\/home1\/xrtengin\/public_html\/wp-content\/plugins\/gateway\/src\/Gateway\/PaymentMethod\/AbstractPaymentMethod.php”,”line”:291},”backtrace”:[“”,”#0 \/home1\/xrtengin\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-wc-form-handler.php(545): CustomPaymentGateway\\Gateway\\PaymentMethod\\AbstractPaymentMethod->add_payment_method()”,”#1 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(324): WC_Form_Handler::add_payment_method_action(Object(WP))”,”#2 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#3 \/home1\/xrtengin\/public_html\/wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#4 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp.php(830): do_action_ref_array(‘wp’, Array)”,”#5 \/home1\/xrtengin\/public_html\/wp-includes\/functions.php(1336): WP->main(”)”,”#6 \/home1\/xrtengin\/public_html\/wp-blog-header.php(16): wp()”,”#7 \/home1\/xrtengin\/public_html\/index.php(17): require(‘\/home1\/xrtengin…’)”,”#8 {main}”,”thrown”]}

    2024-05-21T19:17:37+00:00 Critical Uncaught Exception: Gateway error. Please contact the site administrator. in /home1/xrtengin/public_html/wp-content/plugins/gateway/src/Gateway/PaymentMethod/AbstractPaymentMethod.php:291 CONTEXT: {“error”:{“type”:1,”file”:”\/home1\/xrtengin\/public_html\/wp-content\/plugins\/gateway\/src\/Gateway\/PaymentMethod\/AbstractPaymentMethod.php”,”line”:291},”backtrace”:[“”,”#0 \/home1\/xrtengin\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-wc-form-handler.php(545): CustomPaymentGateway\\Gateway\\PaymentMethod\\AbstractPaymentMethod->add_payment_method()”,”#1 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(324): WC_Form_Handler::add_payment_method_action(Object(WP))”,”#2 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#3 \/home1\/xrtengin\/public_html\/wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#4 \/home1\/xrtengin\/public_html\/wp-includes\/class-wp.php(830): do_action_ref_array(‘wp’, Array)”,”#5 \/home1\/xrtengin\/public_html\/wp-includes\/functions.php(1336): WP->main(”)”,”#6 \/home1\/xrtengin\/public_html\/wp-blog-header.php(16): wp()”,”#7 \/home1\/xrtengin\/public_html\/index.php(17): require(‘\/home1\/xrtengin…’)”,”#8 {main}”,”thrown”]}

    Thread Starter davexr

    (@davexrt)

    system status report:

    
    WC Version: 8.9.1
    REST API Version: ? 8.9.1
    Action Scheduler Version: ? 3.7.4
    Log Directory Writable: ?
    WP Version: 6.5.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: – Server Environment
    
    Server Info: Apache
    PHP Version: 8.2.18
    PHP Post Max Size: 516 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 8.7.1
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 8.9.1
    WC Database Prefix: 4tU_
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    Database Data Size: 39.78MB
    Database Index Size: 10.09MB
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    wpforms: 2 Security
    
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    Payment Plugins for Stripe WooCommerce: by Payment Plugins
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    db-error.php: db-error.php
    maintenance.php: maintenance.php Must Use Plugins (2)
    
    Endurance Page Cache: by Mike Hansen – 2.2.1
    SSO: by Garth Mortensen
    Mike Hansen – 0.4 Settings
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosg (woosg)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – Logging
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 13 KB WC Pages
    
    Shop base: #5 - /shop/
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: ? Page not set Theme
    
    Name: Flatsome
    Version: 3.15.5
    Author URL: https://www.uxthemes.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Templates
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-item-data.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart-totals.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/cart/cross-sells.php
    flatsome/woocommerce/cart/mini-cart.php
    flatsome/woocommerce/cart/proceed-to-checkout-button.php
    flatsome/woocommerce/cart/shipping-calculator.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    product-pre-publish-modal
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    async-product-editor-category-field
    launch-your-store
    
    Daily Cron: ? Next scheduled: 2024-05-23 19:29:10 -07:00
    Options: ?
    Notes: 178
    Onboarding: completed Action Scheduler
    
    Complete: 1,931
    Oldest: 2024-04-21 13:46:18 -0700
    Newest: 2024-05-22 13:41:23 -0700
    
    Failed: 43
    Oldest: 2023-02-14 22:01:29 -0800
    Newest: 2024-04-27 13:37:40 -0700
    
    Pending: 8
    Oldest: 2024-05-22 14:01:23 -0700
    Newest: 2024-05-29 11:19:29 -0700 Status report information
    
    Generated at: 2024-05-22 13:41:34 -07:00
    `
    Thread Starter davexr

    (@davexrt)

    after the dkim/spf/dmarc authentication with email provider, is there any need for the SMTP plugin?

    Thread Starter davexr

    (@davexrt)

    Thanks for the help! I got it figured out from here!

    Thread Starter davexr

    (@davexrt)

    Appreciate the fast reply!!

    Bluehost is the website host, and email provider.
    I will be using hubspot for managing email campaigns.

    With who do I do the SPF/DKIM authentication?

    Thread Starter davexr

    (@davexrt)

    That resolved the issue! Huge thanks @beautyofcode

    Thread Starter davexr

    (@davexrt)

    Error logs:

    custom_payment_gateway-2024-01-14-4da91f1cf94d7b7d4d5f61dee0da4c4a.log
    01-13-2024 @ 20:16:34 – Request was unsuccessful, reason | Internal Server Error

    custom_payment_gateway-2024-01-24-4da91f1cf94d7b7d4d5f61dee0da4c4a.log
    01-24-2024 @ 11:57:02 – Request was unsuccessful, reason | {“status”:”failed”,”msg”:”validation error: Checkout processing validation failed”} 01-24-2024 @ 12:00:56 – Request was unsuccessful, reason | {“status”:”failed”,”msg”:”validation error: Checkout processing validation failed”}

    fatal-errors-2024-01-23-6703173d4bd0ce403ed22692e0fc583b.log
    2024-01-23T17:58:07+00:00 CRITICAL Uncaught Error: Class ‘WPSEO_Post_Type’ not found in /home1/xrtengin/public_html/wp-content/plugins/wordpress-seo/inc/options/class-wpseo-option-titles.php:311 Stack trace: #0 /home1/xrtengin/public_html/wp-includes/class-wp-hook.php(324): WPSEO_Option_Titles->enrich_defaults(”) #1 /home1/xrtengin/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home1/xrtengin/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home1/xrtengin/public_html/wp-settings.php(643): do_action(‘init’) #4 /home1/xrtengin/public_html/wp-config.php(101): require_once(‘/home1/xrtengin…’) #5 /home1/xrtengin/public_html/wp-load.php(50): require_once(‘/home1/xrtengin…’) #6 /home1/xrtengin/public_html/wp-blog-header.php(13): require_once(‘/home1/xrtengin…’) #7 /home1/xrtengin/public_html/index.php(17): require(‘/home1/xrtengin…’) #8 {main} thrown in /home1/xrtengin/public_html/wp-content/plugins/wordpress-seo/inc/options/class-wpseo-option-titles.php on line 311

    Thread Starter davexr

    (@davexrt)

    Hey! Heres the info. Also note that I was running php 7.4 when the issue started. When I updated to the most current payment processor plugin I then had to update php to 8.0 or higher so I changed it to 8.1 through blueHost to see if it would fix it but it did not change anything.

    ` WordPress Environment
    
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    Server Info: Apache<br>PHP Version: 8.1.27<br>PHP Post Max Size: 516 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 8.5.0<br>OpenSSL/1.1.1w
    
    SUHOSIN Installed: –<br>MySQL Version: 5.7.23-23<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database
    
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    db-error.php: db-error.php<br>maintenance.php: maintenance.php Must Use Plugins (2)
    
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    API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br>woosg (woosg)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #5 - /shop/<br>Cart: #6 - /cart/<br>Checkout: #7 - /checkout/<br>My account: #8 - /my-account/<br>Terms and conditions: ? Page not set Theme
    
    Name: Flatsome<br>Version: 3.15.5<br>Author URL: https://www.uxthemes.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates
    
    Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php<br>flatsome/woocommerce/cart/cart-item-data.php<br>flatsome/woocommerce/cart/cart-shipping.php<br>flatsome/woocommerce/cart/cart-totals.php<br>flatsome/woocommerce/cart/cart.php<br>flatsome/woocommerce/cart/cross-sells.php<br>flatsome/woocommerce/cart/mini-cart.php<br>flatsome/woocommerce/cart/proceed-to-checkout-button.php<br>flatsome/woocommerce/cart/shipping-calculator.php<br>flatsome/woocommerce/checkout/form-checkout.php<br>flatsome/woocommerce/checkout/form-coupon.php<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php<br>flatsome/woocommerce/content-product_cat.php Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-01-29 19:29:10 -08:00<br>Options: ?<br>Notes: 170<br>Onboarding: completed Action Scheduler
    
    Complete: 2,433<br>Oldest: 2023-12-29 09:00:40 -0800<br>Newest: 2024-01-29 08:36:46 -0800
    
    Failed: 41<br>Oldest: 2023-02-14 22:01:29 -0800<br>Newest: 2023-06-09 13:47:00 -0700
    
    Pending: 6<br>Oldest: 2024-01-29 08:48:37 -0800<br>Newest: 2024-01-29 20:50:03 -0800 Status report information
    
    Generated at: 2024-01-29 08:43:24 -08:00<br>`
    Thread Starter davexr

    (@davexrt)

    Ok will do

    Thanks!

    Thread Starter davexr

    (@davexrt)

    Ok thanks!!

Viewing 11 replies - 1 through 11 (of 11 total)