davepez

Testing 123. I can’t seem to reply to this now.

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Thanks for your reply Xkon.

Good thinking, I will ask them if they have any logs.

I got an email from them an hour or so ago saying they are trying to rebuild the site from a backup so fingers crossed! If all else fails I have a ‘backupguard’ backup, however no idea how to restore it as of yet!

Cheers.

Thanks for your reply Xkon.

Good thinking, I will ask them if they have any logs.

I got an email from them an hour or so ago saying they are trying to rebuild the site from a backup so fingers crossed! If all else fails I have a ‘backupguard’ backup, however no idea how to restore it as of yet!

Cheers.

Hi Systemsbox.

Fixed! The makers of the theme sent me a new .js file to upload in the theme/scripts/ folder. Not sure what the exact problem was as they haven’t explained yet – just relieved they sorted it! ??

Hi systemsbox, yes I’ve tried disabling all plugins and also tried renaming the plugins folder (temporarily) as i read somewhere that inactive plugins can also cause issues – didn’t make a difference unfortunately.

The links work as they should when using another theme so guessing it must be some problematic code in the theme itself. Reinstalling the theme didn’t help.

I’ve submitted a ticket to the makers so hopefully they can get to the bottom of it.

Thanks again

• This reply was modified 7 years, 9 months ago by davepez.

Hi Systemsbox, thanks for taking a look.

In Appearance->Menus the custom link is just a hashtag and name of the row id. (e.g #gentsservices)

I’ve just added ‘Shop’ as a full URL link and that also goes to the front page.

The ‘Check out our Services’ button also has the same problem so don’t think it’s custom link related.

Strangely enough, the ‘back to top’ link works as it should. Thanks