davemajormusic

@alexisbienayme I already have an open ticket (#3257616) but it’s taken 3 weeks for me to get anywhere and this support seems quicker.

Thanks

@alexisbienayme got the addresses added fine and like I said above have made the connection but my dashboard still asks me to make the connection and doesn’t show the correct screens

@enzosendinblue sorry I should have been clearer. I have connected my account and the integration shows up in my SIB account but I am still being prompted to connect my account in the wordpress/woocommerce dashboard even though I have already done so.

If I click on the connect account button then I get the same error I was getting. I can resolve this by deleting the integration and then I can reconnect fine but the dashboard still shows the same problem. PLease see the images in the links.

Integration – https://ibb.co/wyvdxj8
Dashboard – https://ibb.co/c6myF2H
After clicking connect – https://ibb.co/D4pXTPF
Error message – https://ibb.co/f4cC6s8

I’ve been having a problem with this plugin for weeks now and I do have an open support ticket but it takes days to get a reply

@enzosendinblue thanks for the reply. This allowed me to make the connection finally. The screen in the wordpress plugin still asks me to connect my account? Is this expected or should the screen change to allow me to access settings?

Dave

Does anyone have specific instructions for whitelisting domains?

Wordfence/wpCerber etc allow you to do ip addresses no problem but there is nowhere to add a domain and google searches just send you to whilist ip address pages.

Thanks

This issue is still not resolved in the latest update

The last working version that would allow me to use the Massive Addons is 2.1.3

Anything after that the WP Bakery loader just spins and spins

Could this be a permission setting

Here is my status report

### Begin Install Info ###

## Please include this information when posting support requests ##

— Site Info —

Site URL: https://www.davemajormusic.com
Home URL: https://www.davemajormusic.com
Multisite: No

— Hosting Provider —

Host: DBH: 127.0.0.1, SRV: https://www.davemajormusic.com

— User Browser —

Platform: Windows
Browser Name: Chrome
Browser Version: 84.0.4147.105
User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
n64; x64) AppleWebKit/537.36 (KH
TML, like Gecko) Chrome/84.0.414
7.105 Safari/537.36

—- Current User Details —

Role: administrator

— WordPress Configurations —

Version: 5.5.1
Language: en_US
Permalink Structure: /%postname%/
Active Theme: Crocal Child 1.2.6.1586079794
Page On Front: HOME (#8)
Page For Posts: (#0)
ABSPATH: /home/customer/www/davemajormusic.com/public_html/
All Posts/Pages: 1
WP Remote Post: wp_remote_post() works
WP_DEBUG: Disabled
WP Table Prefix: Length: 7, Status: Acceptable
Memory Limit: 196MB

— UM Configurations —

Version: 2.1.3
Upgraded From: 2.1.5
Current URL Method:
Cache User Profile: Yes
Generate Slugs on Directories: Yes
Force UTF-8 Encoding: No
JS/CSS Compression: No
Port Forwarding in URL: No
Exclude CSS/JS on Home: No

— UM Pages Configuration —

User: https://www.davemajormusic.com/user/
Account: https://www.davemajormusic.com/myaccount-new/
Members: https://www.davemajormusic.com/user/
Register: https://www.davemajormusic.com/register/
Login: https://www.davemajormusic.com/login/
Logout: https://www.davemajormusic.com/logout/
Password Reset: https://www.davemajormusic.com/password-reset/

— UM Users Configuration —

Default New User Role: 0
Profile Permalink Base: user_login
User Display Name: full_name
Force Name to Uppercase: No
Redirect author to profile: No
Enable Members Directory: No
Use Gravatars: No
Require a strong password: Off

— UM Access Configuration —

Panic Key:
Global Site Access: Site accessible to Everyone
Backend Login Screen for Guests: No
Redirect to alternative login page:
Backend Register Screen for Guests: No
Redirect to alternative register page:
Access Control widget for Admins only: No
Enable the Reset Password Limit: Yes
Reset Password Limit: 3Disable Reset Password Limit for Admins: No
Blacklist Words: 5

— UM Email Configurations —

Mail appears from: Dave Major Music
Mail appears from address: [email protected]
Use HTML for E-mails: Yes
Account Welcome Email: Yes
Account Activation Email: No
Pending Review Email: No
Account Approved Email: No
Account Rejected Email: No
Account Deactivated Email: Yes
Account Deleted Email: Yes
Password Reset Email: Yes
Password Changed Email: Yes

— UM Total Users —

All Users(45)
administrator(1)
customer(44)
none(0)

— UM Roles —

Administrator (administrator)
Editor (editor)
Author (author)
Contributor (contributor)
Subscriber (subscriber)
Customer (customer)
Shop manager (shop_manager)
Web Designer (css_js_designer)
SEO Manager (wpseo_manager)
SEO Editor (wpseo_editor)
s2Member Level 1 (s2member_level1)
s2Member Level 2 (s2member_level2)
s2Member Level 3 (s2member_level3)
s2Member Level 4 (s2member_level4)

— UM Custom Templates —

N/A

— UM Email HTML Templates —

N/A

— Web Server Configurations —

PHP Version: 7.3.20
MySQL Version: 5.7.26
Web Server Info: Apache

— PHP Configurations —

PHP Memory Limit: 768M
PHP Upload Max Size: 128M
PHP Post Max Size: 128M
PHP Upload Max Filesize: 128M
PHP Time Limit: 120
PHP Max Input Vars: 3000
PHP Arg Separator: &
PHP Allow URL File Open: Yes

— Web Server Extensions/Modules —

DISPLAY ERRORS: On (1)
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.
GD Library: PHP GD library is installed on your web server.
Mail: PHP mail function exist on your web server.
Exif: PHP Exif library is installed on your web server.

— Session Configurations —

Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: Off

— WordPress Active Plugins —

404page – your smart custom 404 error page: 11.2.6
Abandoned Cart Reports For WooCommerce: 2.6.1
Autoptimize: 2.7.7
Checkout Field Editor for WooCommerce: 1.4.3
Code Snippets: 2.14.0
Crocal Extension: 1.3.4
Envato Market: 2.0.5
FileBird Lite: 4.0.6
Hide Content by User Role for WPBakery: 1.2
Massive Addons for WPBakery Page Builder: 2.4.7
MC4WP: Mailchimp for WordPress: 4.8.1
Redirection: 4.8
SG Optimizer: 5.6.5
Site Kit by Google: 1.15.0
Ultimate Member: 2.1.3
Ultimate Member – reCAPTCHA: 2.1.6
UpdraftPlus – Backup/Restore: 1.16.28
Wicked Folders: 2.17.3
WooCommerce: 4.4.1
WooCommerce Menu Cart: 2.9.5
Wordfence Security: 7.4.11
WPBakery Page Builder: 6.3.0
WPForms Lite: 1.6.2.2
Yoast Duplicate Post: 3.2.5
Yoast SEO: 14.9

### End Install Info ###

The plugin causing the conflict is UM and Massive Addons. Without UM enabled everything loads fine but I lose my member features and without MA enabled the design of my site is broken so I can’t do that.

Any help would be greatly appreciated

D

• This reply was modified 4 years, 6 months ago by davemajormusic.

Hi @ultimatemembersupport

I managed to resolve the issue by rolling back UM to v 2.0.1 and that solved the issue.

Im using Ultimate Addons for WP Bakery with the Crocal Theme and then using Ultimate Member.

The problem shows when editing a content block and then the content preset menu doesn’t load it just spins and spins.

D