Millby Furniture

Hi

I have sent a support request to woocommerce and had a generic response which summarises as we dont know when it will be fixed!

I have altered the code in fbutils.php around line 92 and the products are now showing up In facebook without the joined SKU_ID

This code is your original file fbutils.php

$fb_retailer_id = $woo_product->get_sku() ?

                                                       $woo_product->get_sku() . ‘_’ . $woo_id :

                                                       self::FB_RETAILER_ID_PREFIX . $woo_id;

and was showing as the link – https://snipboard.io/c4Xylm.jpg

I have ?changed to

$fb_retailer_id = $woo_product->get_sku() ?

                                                       $woo_product->get_sku() :

???????????????????????????????????????? ????????????? self::FB_RETAILER_ID_PREFIX . $woo_id;

it is now showing as required – https://snipboard.io/xKDAw0.jpg

Products are syncing to facebook and no errors showing in status logs, can this be investigated and if working correctly from your testing be published

according to your screen shot https://snipboard.io/uSpwIG.jpg you are having the same issue with the feed joining two values together with an uderscore so ad retargeting will not work

I have done a complete delete of database data relating to facebook, deleted all facebook products, done a complete resetup of the plugin and it is still not working.

I have had a look at the feed that is being sent to Facebook and it appears that somewhere within the building of the feed the data is being compiled with array_merge and this is joining the sku & product ID hence the underscore between the two values. can your developers look into this.

“content_ids”:”[\”21785_40291\”]”

I have also emailed facebook and the have confirmed that it is the feed coming to facebook and not anything their end.

after doing some searching this is the issue I am experiencing in facebook erors

https://github.com/woocommerce/facebook-for-woocommerce/issues/1777

from a search this appears to be ongoing for around 2 years with no updates since November 2022

there is no ‘older copy’ on facebook, all products are being synced from woocommer to facebook with the incorrect content ID as I have shown above.

woocommerce logs are showing a status of 200 OK which I would expect, its just the data that it is sending to facebook is incorrect!!!

Had reset products previous to contacting you

1. can you point me in the direction of where the code is that grabs the data to build the query that is sent to Facebook

2. also where the data is stored in the database so I can check there as well.

https://snipboard.io/BgQkA5.jpg

no fatal error logs, the screen shot is from our facebook commerce manager as retargeting cant match to products on the site due to the ID_SKU issue

https://gist.github.com/Millby-furniture/16a32b1f75400cda7fd91e4e46fe6b96

this does seem to be the same cut and paste request to every issue, are you saying that a setup can concatenate ID & SKU, I dont see how that is possible as only what you request will get returned?

thanks, re activated and all working

can be closed

Ignore the above – the setting in wordpress for timezone was incorrect.

Thanks for the response, shouldnt they both be the same icon?

Hi
if you can let me know the code to uncomment I will try it out, you have my email address if easier

Hi

have you looked at putting in place a check for duplicates by ID?

I am at the point where I am wasting far too much time rectifying issues with the plugin where it appears to be a simple fix and a sensible check to put in place

please let me know

Hi

Have already reduced to 150 and the number of products in the feed varies by over 100 each time it is ran.

can you set the feed to check for duplicates on the ID?

@marinow1991 did you get any answer to your duplicates from adtribes support?