darrahb

Thank you. I have contacted Pardot support.

Response from IT…

It appears the plugins are connecting to remote 80 or 443 ports to get data. We will need to connect from our server to the customers remote address to make sure there are no restrictions. Could you have the customer please send us that address?

I just checked and I do not have IP security enabled so I do not think it is the IP whitelisting issue… I sent your response to my hosting company about the ports but have not heard back yet. I have lots of other plugins installed that work correctly so that makes me think it shouldn’t be a port issue either…

Here is the response I got from my IT team…

Per the forum, please have them whitelist our server IP, 149.56.33.144 and 66.70.176.71

Also, they will need to tell us what outgoing port their plugins are using in order to verify if they are blocked.

Thank you Cliff. I will contact my IT team and have them check on these items and let you know!

We use a custom domain login on Salesforce/Pardot. Would that make any difference?

Hi Barry,

I checked again and I am still having the same issue.

Thanks!

sorry, the link should be https://216.166.82.94/events/calendar/ and the password is HDG2016

Thank you so much! Deleting and re installing all wordpress files worked! You are a life saver!

Also just opened the error logs file via the file manager on godaddy and it says “There aren’t any files in this folder.”

Thank you by the way for all of your help, it is greatly appreciated!! ??

Alright, I think I found what you were referring to. When I try to download it via filezilla I get this..

https://mlsvc01-prod.s3.amazonaws.com/1e4d6496be/0b945b60-90ba-456e-adca-346e8573c94f.jpg

Not sure if this is what you meant or not.. but I took screen shots of all of the file names on my site and in the fresh download.

Here is my site: https://mlsvc01-prod.s3.amazonaws.com/1e4d6496be/9d68f5aa-b75a-436b-b067-54d136ede969.jpg

And the fresh download: https://mlsvc01-prod.s3.amazonaws.com/1e4d6496be/5389b49b-2ae2-4ed4-bc77-d97bd41332e8.jpg

I did it using filezilla, should I also try via cpanel? Would that make any difference?

Thank you for the suggestion. Just tried that again and no luck. ??