Darlene Cain
Forum Replies Created
-
Hi @wfphil,
I installed and activated the Enable jQuery Migrate Helper plugin as suggested, but it didn’t help. I still got a blank pop-up window. This problem was occurring before I updated WordPress to 5.5.
I decided to try to get some diagnostic information to send you, so I went to Wordfence>Tools. Just for grins, I clicked the Review button there, and it worked! I wanted to report this in case it can help anyone else.
Thanks again,
DarleneDo I also need to remove firewall optimization on production site before pushing changes from staging site to production site?
Thanks,
DarleneHi Bryle,
I updated to the new version of your plugin and successfully created a “keep” backup with files successfully uploaded to Google Drive. Thanks so much for your help!
–Darlene
Hi Scott,
Success! I tried both of your suggestions. Clearing the cache and trying again from the same browser I’ve been using (Chrome) did not work, but clearing the cache and trying from a different browser (Firefox) did: the Firewall Optimization instructions appeared in the window as they should, I followed the instructions, and the firewall is now optimized!
Thanks a ton!
–Darlene
Hi Scott,
I logged into Siteground and disabled the HTTPS Enforce in Site Tools, but I still get a blank window for the Firewall Optimization instructions. Thanks for your help.
–Darlene
Hi Gerroald, I emailed the diagnostics report as you requested. Thanks again for your help. –Darlene
Hi. I switched to the 2019 theme and deactivated all the plugins, but when I click to optimize the firewall, I still get a blank window.
Thanks,
DarleneA screenshot of the browser console, which does show errors, is at https://www.dropbox.com/s/wer6ihrrbf4bg6l/Browser%20Console%20screenshot%20-%20Console.png?dl=0
I enabled WP_DEBUG, but it did not reveal any errors.
I downloaded the php error log. I don’t know if any of the errors in it are relevant to my problem. It is at https://www.dropbox.com/s/ys2gqw4lv6lsi6h/php_errorlog.txt?dl=0
Thanks for your help!
Darlene