Danny

Hi,

I believe I have located your tickets and if the account is correct you have never waited more than 24 hours for response with the exception of one ticket which was sent during a weekend.

We also only provide a discount on renewals on the day the license expires or within 14 days of it being expired. Whereas your license had expired for over a year.

This will be my last response as the WordPress reviews are not for discussions.

Hi @jerahepho

I understand you have closed the account, but I would still like to get to the bottom of this as your experience is certainly not the norm. I’ve search our helpdesk and I am unable to find any ticket associated to your username on the www.remarpro.com forums. I am also unable to find any order, license or account on our site associated to this username either.

If you can contact our helpdesk with a ticket number or include the email address used to purchase your BB license I can look into further.

Hi @jerahepho

I’ll pass your feedback onto our team regarding support during the weekend. In regard to the response time you’ve experienced. I would really appreciate it if you can provide a ticket number(s) or contact our helpdesk so I can review your ticket history and get the bottom of this. ??

Hi @jerahepho

We try our very best to answer most questions within a few hours, and we do our best to answer all questions by the next business day. If our response time is longer than the next business day then it means your ticket was sent during the weekend or we’ve received a high number of tickets which will impact our response time.

Can you contact our helpdesk again and include a link to this page so I can locate and review your ticket history, please.

Hey @mikes46,

You’re using the premium version of Beaver Builder. This rating/review is for the lite/free version of Beaver Builder.

I responded to your ticket and still waiting for you to respond. ??

• This reply was modified 4 years, 5 months ago by Danny.

Hey!

Yep, still being developed. We actually just released an update. ??

Also, we do plan to add white labelling, but no timeframe on when this will be implemented at the moment.

Hi,

Apologizes for the delay! ??

There are plans to integrate Beaver Builder with Assistant. I believe this will be available in the next release. ??

Marking as resolved due to no further responses. ??

Hi Eduardo,

This isn’t related to Beaver Builder, those are notifications about a WordPress update and other plugins you have installed on your site.

If you click the Update Now button and nothing happens. I recommend posting this question on the WordPress forum here

Hi Krammig,

When you launch the builder you shouldn’t see code, you should be able to drag-and-drop rows, columns and modules onto your page. Therefore, it sounds like something isn’t working as intended. Would it be possible to contact our helpdesk so our team can take a closer look.

https://www.wpbeaverbuilder.com/contact/

Hi,

You can already drag-and-drop a row to change the order using the Move option in the row toolbar. ??

In regard to adding the row background inline, you can use the filter below.

add_filter( 'fl_builder_row_attributes', function( $attrs, $row ) {
    if ( 'photo' == $row->settings->bg_type ) {
        $attrs['style'] = sprintf( 'background-image: url(%s)', $row->settings->bg_image_src );
    }
    return $attrs;
}, 10, 2 );

Hi Petasos,

Unfortunately, drag-and-drop on mobile devices isn’t supported currently, but will be in 2.3 which is in alpha testing at the moment. ??

Hi,

Would it be possible to contact us via our helpdesk, include a link to this topic and our team can take a closer look. ??

https://www.wpbeaverbuilder.com/contact/

• This reply was modified 5 years ago by Danny.

Hi,

A white screen of death is usually a PHP error. Can you send us a note via the form below(General Inquiry) and we’ll take it from there? You can include a link to this thread so we can keep it updated. ??

https://www.wpbeaverbuilder.com/contact/

Hi,

Can you send us a note via the form below(General Inquiry) and we’ll take it from there? You can include a link to this thread so we can keep it updated. ??

https://www.wpbeaverbuilder.com/contact/