daniub

Salve,

puoi fornire cortesemente l’URL del sito per cui richiedi assistenza, dove possiamo riprodurre la problematica?

Hi,

under Tools -> Data there is a reset button.

This should reset plugin and tables.

Have you tried it?

Hi, we are sorry to hear that. We apologize for the delay! Anyway we noticed that we were able to help you via our ticketing system, since you’re a premium user, and now your issue is sorted out ??

• This reply was modified 8 months, 1 week ago by daniub.

Hi,

thank you for your message.

We apologize for the delay and we confirm that we are in contact with you through our ticketing system, unfortunately support for premium users is not possible on WordPress forums as per WordPress guidelines.

Thank you for your understanding and cooperation

Hi,

if it depends on wp_image_editor, what’s the php configuration? Can you please share with us some details like (memory_limit // max_execution_time // output_buffering )?

Thank you in advance!

Hi,

You can use the following snippet as an MU Plugin (place it in a .php file and upload it to the folder /wp-content/mu-plugins/, or remove the first <?php tag and then put it in functions.php of your active theme) to prevent this behaviour. It will prevent the Complianz resolution from being added. However, note that in themes like Twenty Twenty-Four, other image sizes may still be added (which are not controlled by Complianz).

<?php
function remove_cmplz_banner_image()
{
remove_image_size(‘cmplz_banner_image’);
}
add_action(‘admin_init’, ‘remove_cmplz_banner_image’, 20);

Hi,

we have sent your info to our dev team, thank you for the detailed information

Hi,

thank you for reaching us!

Would you mind explaining us how to reproduce the issue with step by step / video / screenshot?

Hi,

unfortunately at the link you mentioned we are not able to reproduce the issue.

Maybe you can try one of the following:

• Switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists. If the problem goes away, there might be a conflict with your current theme
• Usually if this happens it’s because of some other plugin/theme on the site, which results in a conflict. I would recommend to test if the problem persists with Complianz as the sole activated plugin & with a default WordPress theme.?
• If this works, re-enable plugins & theme one by one and keep testing until it stops working again, at which point you’ll know exactly which one was the culprit.?

Hi,

Usually if this happens it’s because of some other plugin/theme on the site, which results in a conflict. I would recommend to test if the problem persists with Complianz as the sole activated plugin & with a default WordPress theme.?
If this works, re-enable plugins & theme one by one and keep testing it until it stops working again, at which point you’ll know exactly which one was the culprit.?

Hope this helps

Hi,

we confirm that the modal appears automatically on page loading.

Hope this helps!

Hi,

we have investigated and the banner is visible also on mac / google chrome with the same version, so we can safely exclude bugs on Chrome versions: https://prnt.sc/HL9-GBWYXjeg

Furthermore the error message looks like a local issue in your network: please try to delete your cache and check eventually your network settings in order to exclude local issues.

We also encourage you to have a look at this article: https://10web.io/blog/net-err_blocked_by_client-error/

Hi,

we confirm that if you disable the integration then when someone clicks to reject all cookies complianz won’t block youtube.

Unfortunately we can’t reproduce your issue, so it may be cause by an edge case.

Can you provide more detail on how we can reproduce your same exact configuration locally?

For example, how do you embed Youtube on the page? If we reply a demo-page with your configuration we can maybe reproduce the exact scenario.

Hope this helps and thank you for your cooperation.

Hi,

we can confirm that the banner is visible correctly on the frontend: https://prnt.sc/ntKSL73XuNkw

How we can reproduce the issue?

Hi,

Thank you for reaching out with your concerns regarding the security of the Complianz-GDPR plugin, specifically about potential SQL injection vulnerabilities.

We confirm that there are no known SQL injection vulnerabilities present in the Complianz-GDPR plugin at this moment. Our development and security teams are dedicated to maintaining the highest standards of security and regularly update the plugin to address any potential issues that may arise.

If you have any further questions or need additional information, please do not hesitate to contact us. We are always here to assist you and ensure your experience with our products is safe and secure.