Dani F. a11n

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Cheers ????

Hi ????,
We’ve not seen any activity on this thread for a while, so I’m marking this thread as resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers!

Hi again ????,

We’ve not seen any activity on this thread for a while, so I’m marking this thread as resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers!

Hi there,

Just a quick update because it seems like we haven’t reached back to you.

Our developers have reviewed this request and while they believe it is interesting they weren’t able to confirm yet if they will pursue it or share any ETA.

Please keep an eye on the MailPoet changelog just in case.

I am marking the thread as closed now because we won’t expect to update it again in the near future.

Cheers

Hi again ????,
We’ve not seen any activity on this thread for a while, so I’m marking it as resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers!

Hi again ????,
We’ve not seen any activity on this thread for a while, so I’m marking it as resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers!

Hi again ????,
We’ve not seen any activity on this thread for a while, so I’m marking it as resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers!

Hi again ????,
We’ve not seen any activity on this thread for a while, so I’m marking it as resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Hi there @sergiosmr23 ????!

Thank you for reaching out to MailPoet Support!

I’m trying to create my own template for abandoned carts, but I don’t have the option to add “abandoned products” as a widget. Is it only possible by selecting an abandoned cart template?

Do you mean that you are trying to create an automation from scratch without using one of the predefined options?

For users with the free?Starter?plan (or no plan), it will not be possible to Create custom automations — only a limited setup with basic templates will be available. Options to add/remove steps will be disabled.

To get the most our of Automations,?sign up for a Premium plan.

Cheers!

Hi there ????!

Thank you for reaching out to MailPoet Support!

After reviewing the error message you’ve shared, it appears to be related to a specific database column that MailPoet is unable to locate. I’ll share some steps that have helped resolve similar issues. Please follow the steps below carefully:

1. Back-Up Your Site and Database: Before proceeding with any changes, it’s crucial to ensure that you have a complete backup of your site and database. This step will safeguard your data, allowing you to restore your site to its current state if needed.
2. Access phpMyAdmin from your website hosting settings.
3. Locate the *_mailpoet_migrations table in the database.
4. Delete all the entries in the *_mailpoet_migrations table. This action will force the migrations to re-run and update the database tables with the necessary columns.
5. Deactivate and Reactivate the MailPoet Plugin: Although this step may not always be necessary, it can help ensure that the changes take effect properly. Navigate to the “Plugins” section of your WordPress dashboard, deactivate MailPoet, and then reactivate it.
6. Test the Solution: Ideally, these steps should be performed on a staging site to avoid impacting your live site. If you don’t already have a staging environment set up, we recommend using the WP Staging plugin, which you can find here:?WP Staging Plugin.
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Important: Before proceeding with these steps, it’s critical to ensure that you have a complete backup of your site and database. This measure would safeguard your data in case of any unintended complications during the process.

Doing this should prevent those errors from showing up again. Also ensure you’re using the latest version of the MailPoet plugin.

Cheers!

Hi there @gesundegeschenke ????!

Thank you for reaching out to MailPoet Support!

since installing it I have had constant problems with the connection to the database.

I have had a look at the system report that you shared and I see that the PHP and DB settings are a bit on the lower end:

WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 512M - WP_DEBUG: - WordPress language: de_DEPHP info: PHP max_execution_time: 140 - PHP memory_limit: 512M - PHP upload_max_filesize: 150M - PHP post_max_size: 150

Can you work with your hosting company to increase those settings?

Once you have done it, if you still see the same issue, please share the complete error that you see with us.

Cheers!

Hi there @naomispirit ????!

Thank you for reaching out to MailPoet Support!

the name in the setttings but emails are still coming out with the wrong sender name

You can change the general settings under MailPoet > Settings > Basic tab. You can edit the FROM and REPLY TO sections for that.

Also those settings can be defined on an email basis so you’ll want to check your active emails (automations, post notifications…) and make sure that the Sender info looks like you want.

For instance this is a screenshot of where you would edit that info when creating/editing a newsletter:

Cheers!

Hi there @baz0ps ????!

Thank you for reaching out to MailPoet Support!

In order to help you with this automation issue I’d like to understand its setup better. Could you please share screenshots on how the automation is setup and the status for the subscribers that should have received it?

And could you also share screenshots from the Automation Analytics and the MailPoet Scheduled tasks (these can be found under MailPoet > Help> System Status tab

Looking forward to hearing back from you!

Cheers!

Hi there @zomy101 ????!

Thank you for reaching out to MailPoet Support!

I am new at Mailpoet and when I try to see if it works :O( I cannot see all the letter for the CAptcha. and second it say the number is no good. What should I do !!

Do you mean when trying to register for MailPoet at our site https://account.mailpoet.com/ or on your own site?

If it is on your own site you can change the captcha settings as explained in this doc.

• Add CAPTCHA to your Website’s Forms

Looking forward to hearing back from you!

Cheers!