Dani F. a11n

Hi @rapsac1813 ????

Thanks for the kind feedback!

Cheers

Hi again,
 

Tnaks @neosinner that was it indeed, with 5.3.3 no error message any more! ??

Great, glad to hear you got it working the way you needed. Thanks for the update!?
?
I am marking this thread as solved now!

Cheers

Sounds good!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

You’re welecome. I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Cheers

Hi @sylvana82 ????,

Thank you so much for your kind feedback. We are really happy to hear that we were able to help you ??

Cheers

Hi there @alraya ????,

Thank you so much for the kind feedback and the good review!

Hi again @iwdatanu,

Thanks for testing and your feedback. Do I get it right that you are using MailPoet to customize your WooCommerce emails?

Could you please send (copy & paste) the information from?MailPoet > Help > System Info and delete any sensitive info from it?

Hi again,

uploaded another copy of the image in a slightly smaller size and different name, but otherwise exactly the same image visually. Then I used that image only for MailPoet.

Glad to hear that you eventually found a way to make it work with that new image. Thanks for the update!

Cheers

Hi @nickcrispy ,

I’m sorry to hear you’re having problems with our plugin.

If you could share your site’s domain we would be able to check your DNS records from our end and we would be able to point you in the right direction.

Please keep us posted if you are still interested in this.

Cheers

Hi again,

Thanks for the update.

I had previously looked at the blacklist issue you mention. I saw something there, maybe 2 out of the whole list, but didn’t know how to fix that. The site is brand new, as is the URL. How could it be blacklisted?

Sometimes this list blacklist new domains for a while until they can verify they are trustworthy. If you know in which lists your site is listed you can research how to get in touch with them so that they can unlist you.

Getting back to the specific issue, you mentioned that it is only an image that is now showing up in your emails. In this case you could host the image on a different server or service and see if that fixes the issue.

Cheers

Hi there @commontater ????!

The logo image does not come through in the email sent from my site to my test user email.

I’m sorry to hear that you’re having issues with images in your newsletters!

If images are not showing on all devices, please check the following:

• Check if you Hotlink protection enabled.
• Check your site’s Folder’s permission are properly set up.

If images are not showing in Gmail:

• Whitelist your domain’s URL and fix this issue by following these steps: https://support.google.com/a/answer/3299041?hl=en

If images are not showing in Apple Mail only:

• Check your Mail Privacy Protection settings.
• Check if Load Remote Content is disabled in Settings > Mail > Load Remote Content.
• Check if your site’s URL is blacklisted on any public blacklist: https://mxtoolbox.com/blacklists.aspx.

You can see more details on each point here: https://kb.mailpoet.com/article/370-images-not-displayed-in-emails

Looking forward to hearing from you!

Cheers!

Hi @jorihlen ????:!

Thank you for reaching out to us!

Oh, we haven’t had any similar reports. Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?

Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.

Cheers

Hi there,

Apologies for the late reply.

I have just checked this with the developers again. While we understand the relevance of this issue and we are grateful for the feedback that you provided; it seems that this is not amongst our top priorities right now, and so we can’t offer an ETA for this feature request.

Since we won’t be likely updating this thread soon I will close it now. Please keep an eye on the MailPoet changelog to review the features included in the new releases.

Cheers

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi there ????,

We’ve not seen any activity on this thread for a while, so I’m marking this thread as resolved.

Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Cheers!