dangergirl42

Hi there,

Thank you for replying – but yes, we understand that. However, this is appearing consistently in our logs everytime a page is hit – after we have deactivated and removed the plugin. How do we fully remove the plugin so the pixel is no longer active? Thanks

thank you for confirming, really appreciate it! Paula

Hi Con and Stuart,
thank you for attending to my query. I am sorry not to get back to you earlier but I could not find out how to get back to my question and have just been shown. I appreciate you taking the time to assist me. We are now back on track with this since our office closed down. I take it from what you have said, Stuart, that there are no default hints in WooCommerce or WordPress? I had thought that there were, based on other sites I have seen. The issue with the current site is none appear at all when you type a new password that is not suitable, it just bounces people back to the same screen with no error notifications or advice. I presumed this was an error of some sort, but if I follow you correctly, there is nothing there by default to assist people in either WooCommerce or WordPress, no notifications or password hints when it comes to a reset of a lost password or a reset in “my account”. This must be introduced with a plugin? I guess I am confused why there appears to be something trying to appear, though it is blank. Can you please confirm, should there be some form of notifications or hints appearing by default with either password reset option in WooCommerce/WordPress? Or by default do neither appear? Thank you, Paula