dancingbadger

@julieskyverge report is below.
We’ve had to downgrade the FB plugin to 1.11.4 in order to get it working again.

### WordPress Environment ###

WordPress address (URL): https://www.firstfour.co.uk
Site address (URL): https://www.firstfour.co.uk
WC Version: 4.4.1
REST API Version: ? 1.0.15
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.4.0
Log Directory Writable: ?
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.33
PHP Post Max Size: 768 MB
PHP Time Limit: 3000
PHP Max Input Vars: 3000
cURL Version: 7.72.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.33-MariaDB
Max Upload Size: 768 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.4.1
WC Database Prefix: wp3ff_
Total Database Size: 470.12MB
Database Data Size: 379.40MB
Database Index Size: 90.72MB
wp3ff_woocommerce_sessions: Data: 138.00MB + Index: 2.98MB + Engine MyISAM
wp3ff_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3ff_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_woocommerce_order_items: Data: 2.47MB + Index: 1.01MB + Engine MyISAM
wp3ff_woocommerce_order_itemmeta: Data: 12.42MB + Index: 8.16MB + Engine MyISAM
wp3ff_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3ff_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp3ff_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
mg_catalog_product_entity: Data: 0.48MB + Index: 0.53MB + Engine InnoDB
mg_catalog_product_entity_decimal: Data: 2.52MB + Index: 5.02MB + Engine InnoDB
mg_catalog_product_entity_int: Data: 3.52MB + Index: 7.06MB + Engine InnoDB
mg_catalog_product_flat_2: Data: 6.52MB + Index: 0.92MB + Engine InnoDB
wp3ff_actionscheduler_actions: Data: 2.40MB + Index: 0.76MB + Engine MyISAM
wp3ff_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3ff_actionscheduler_logs: Data: 1.34MB + Index: 0.92MB + Engine MyISAM
wp3ff_admin_columns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_aiowps_failed_logins: Data: 0.29MB + Index: 0.08MB + Engine MyISAM
wp3ff_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_aiowps_login_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_aiowps_login_lockdown: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp3ff_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_aws_cache: Data: 37.08MB + Index: 0.00MB + Engine MyISAM
wp3ff_aws_index: Data: 20.95MB + Index: 13.96MB + Engine MyISAM
wp3ff_commentmeta: Data: 0.27MB + Index: 0.22MB + Engine MyISAM
wp3ff_comments: Data: 3.01MB + Index: 1.24MB + Engine MyISAM
wp3ff_fg_redirect: Data: 3.19MB + Index: 2.55MB + Engine MyISAM
wp3ff_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_options: Data: 38.33MB + Index: 0.59MB + Engine MyISAM
wp3ff_postmeta: Data: 60.81MB + Index: 23.56MB + Engine MyISAM
wp3ff_posts: Data: 13.28MB + Index: 3.49MB + Engine MyISAM
wp3ff_redirection_404: Data: 2.26MB + Index: 1.04MB + Engine MyISAM
wp3ff_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp3ff_redirection_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3ff_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_termmeta: Data: 0.30MB + Index: 0.21MB + Engine MyISAM
wp3ff_terms: Data: 0.05MB + Index: 0.09MB + Engine MyISAM
wp3ff_term_relationships: Data: 1.18MB + Index: 2.63MB + Engine MyISAM
wp3ff_term_taxonomy: Data: 0.30MB + Index: 0.05MB + Engine MyISAM
wp3ff_usermeta: Data: 4.85MB + Index: 3.31MB + Engine MyISAM
wp3ff_users: Data: 0.35MB + Index: 0.36MB + Engine MyISAM
wp3ff_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_wc_customer_lookup: Data: 0.63MB + Index: 0.52MB + Engine MyISAM
wp3ff_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_wc_order_product_lookup: Data: 1.72MB + Index: 1.47MB + Engine MyISAM
wp3ff_wc_order_stats: Data: 0.71MB + Index: 0.42MB + Engine MyISAM
wp3ff_wc_order_tax_lookup: Data: 0.39MB + Index: 0.43MB + Engine MyISAM
wp3ff_wc_product_meta_lookup: Data: 0.54MB + Index: 0.80MB + Engine MyISAM
wp3ff_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3ff_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp3ff_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_yith_wcwl: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp3ff_yith_wcwl_lists: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp3ff_yoast_indexable: Data: 17.40MB + Index: 2.46MB + Engine MyISAM
wp3ff_yoast_indexable_hierarchy: Data: 1.22MB + Index: 3.47MB + Engine MyISAM
wp3ff_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp3ff_yoast_primary_term: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp3ff_yoast_seo_links: Data: 0.21MB + Index: 0.06MB + Engine MyISAM
wp3ff_yoast_seo_meta: Data: 0.15MB + Index: 0.16MB + Engine MyISAM
wp3ff_ywrr_email_blocklist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp3ff_ywrr_email_schedule: Data: 0.12MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

acf-field: 9
acf-field-group: 5
anr-post: 1
attachment: 12077
category_footers: 6
customize_changeset: 3
mega_menu: 1
nav_menu_item: 28
oembed_cache: 2
page: 29
post: 68
product: 7646
revision: 306
shop_coupon: 7
shop_order: 8959
shop_order_refund: 32
slider: 3
tablepress_table: 3
wp_block: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Advanced Custom Fields PRO: by Elliot Condon – 5.9.0
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 5.7.1 – Installed version not tested with active version of WooCommerce 4.4.1
Advanced Woo Search: by ILLID – 2.09
Booster Plus for WooCommerce: by Pluggabl LLC – 5.2.1 – Installed version not tested with active version of WooCommerce 4.4.1
Admin Columns: by AdminColumns.com – 4.1.6
Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 3.2.5
Facebook for WooCommerce: by Facebook – 1.11.4 – Installed version not tested with active version of WooCommerce 4.4.1
FG Magento to WooCommerce Premium: by Frédéric GILLES – 2.72.0 – Installed version not tested with active version of WooCommerce 4.4.1
LiteSpeed Cache: by LiteSpeed Technologies – 3.4
Redirection: by John Godley – 4.8
Scriptless Social Sharing: by Robin Cornett – 3.1.5
TablePress: by Tobias B?thge – 1.12
Thumbnail Upscale: by Stanislav Khromov – 1.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.16.20.24

Visual Term Description Editor: by Shea Bunge – 1.8.1
Widget CSS Classes: by C.M. Kendrick – 1.5.4
WooCommerce Currency Converter: by WooCommerce – 1.6.23 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Opayo (formally SagePay) Form and Direct Gateway: by Andrew Benbow – 4.5.4
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.23 – Installed version not tested with active version of WooCommerce 4.4.1
Booster for WooCommerce: by Pluggabl LLC – 5.2.1 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Shipment Tracking: by WooCommerce – 1.6.24 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Table Rate Shipping: by WooCommerce – 3.0.29 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce: by Automattic – 4.4.1
Yoast SEO: by Team Yoast – 14.8.1
WP Mail SMTP: by WPForms – 2.3.1
Smush: by WPMU DEV – 3.6.3
YITH WooCommerce Review Reminder: by YITH – 1.6.7
YITH WooCommerce Wishlist: by YITH – 3.0.13

### Inactive Plugins (2) ###

Simple Google reCAPTCHA: by Michal Novák – 3.7
WooCommerce Admin: by WooCommerce – 1.4.0 – Installed version not tested with active version of WooCommerce 4.4.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #9 - /shop/
Basket: #10 - /basket/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: #19 - /terms-conditions/

### Theme ###

Name: Dancing Badger Child Theme
Version: 1
Author URL: https://www.dancing-badger.co.uk/
Child Theme: ?
Parent Theme Name: Dancing Badger
Parent Theme Version: 2.12.7.3
Parent Theme Author URL: https://www.dancing-badger.co.uk/
WooCommerce Support: ?

### Templates ###

Overrides: dancing-badger/woocommerce/archive-product.php
dancing-badger/woocommerce/auth/footer.php
dancing-badger/woocommerce/auth/form-grant-access.php
dancing-badger/woocommerce/auth/form-login.php
dancing-badger/woocommerce/auth/header.php
dancing-badger/woocommerce/cart/cart-empty.php
dancing-badger/woocommerce/cart/cart-item-data.php
dancing-badger/woocommerce/cart/cart-shipping.php
dancing-badger/woocommerce/cart/cart-totals.php
dancing-badger/woocommerce/cart/cart.php
dancing-badger/woocommerce/cart/cross-sells.php
dancing-badger/woocommerce/cart/mini-cart.php
dancing-badger/woocommerce/cart/proceed-to-checkout-button.php
dancing-badger/woocommerce/cart/shipping-calculator.php
dancing-badger/woocommerce/checkout/cart-errors.php
dancing-badger/woocommerce/checkout/form-billing.php
dancing-badger/woocommerce/checkout/form-checkout.php
dancing-badger/woocommerce/checkout/form-coupon.php
dancing-badger/woocommerce/checkout/form-login.php
dancing-badger/woocommerce/checkout/form-pay.php
dancing-badger/woocommerce/checkout/form-shipping.php
dancing-badger/woocommerce/checkout/order-receipt.php
dancing-badger/woocommerce/checkout/payment-method.php
dancing-badger/woocommerce/checkout/payment.php
dancing-badger/woocommerce/checkout/review-order.php
dancing-badger/woocommerce/checkout/terms.php
dancing-badger/woocommerce/checkout/thankyou.php
dancing-badger/woocommerce/content-product.php
dancing-badger/woocommerce/content-product_cat.php
dancing-badger/woocommerce/content-single-product.php
dancing-badger/woocommerce/content-widget-product.php
dancing-badger/woocommerce/content-widget-reviews.php
dancing-badger/woocommerce/emails/admin-cancelled-order.php
dancing-badger/woocommerce/emails/admin-failed-order.php
dancing-badger/woocommerce/emails/admin-new-order.php
dancing-badger/woocommerce/emails/customer-completed-order.php
dancing-badger/woocommerce/emails/customer-invoice.php
dancing-badger/woocommerce/emails/customer-new-account.php
dancing-badger/woocommerce/emails/customer-note.php
dancing-badger/woocommerce/emails/customer-on-hold-order.php
dancing-badger/woocommerce/emails/customer-processing-order.php
dancing-badger/woocommerce/emails/customer-refunded-order.php
dancing-badger/woocommerce/emails/customer-reset-password.php
dancing-badger/woocommerce/emails/email-addresses.php
dancing-badger/woocommerce/emails/email-customer-details.php
dancing-badger/woocommerce/emails/email-downloads.php
dancing-badger/woocommerce/emails/email-footer.php
dancing-badger/woocommerce/emails/email-header.php
dancing-badger/woocommerce/emails/email-order-details.php
dancing-badger/woocommerce/emails/email-order-items.php
dancing-badger/woocommerce/emails/email-styles.php
dancing-badger/woocommerce/emails/plain/admin-cancelled-order.php
dancing-badger/woocommerce/emails/plain/admin-failed-order.php
dancing-badger/woocommerce/emails/plain/admin-new-order.php
dancing-badger/woocommerce/emails/plain/customer-completed-order.php
dancing-badger/woocommerce/emails/plain/customer-invoice.php
dancing-badger/woocommerce/emails/plain/customer-new-account.php
dancing-badger/woocommerce/emails/plain/customer-note.php
dancing-badger/woocommerce/emails/plain/customer-on-hold-order.php
dancing-badger/woocommerce/emails/plain/customer-processing-order.php
dancing-badger/woocommerce/emails/plain/customer-refunded-order.php
dancing-badger/woocommerce/emails/plain/customer-reset-password.php
dancing-badger/woocommerce/emails/plain/email-addresses.php
dancing-badger/woocommerce/emails/plain/email-customer-details.php
dancing-badger/woocommerce/emails/plain/email-downloads.php
dancing-badger/woocommerce/emails/plain/email-order-details.php
dancing-badger/woocommerce/emails/plain/email-order-items.php
dancing-badger/woocommerce/global/breadcrumb.php
dancing-badger/woocommerce/global/form-login.php
dancing-badger/woocommerce/global/quantity-input.php
dancing-badger/woocommerce/global/sidebar.php
dancing-badger/woocommerce/global/wrapper-end.php
dancing-badger/woocommerce/global/wrapper-start.php
dancing-badger/woocommerce/loop/add-to-cart.php
dancing-badger/woocommerce/loop/loop-end.php
dancing-badger/woocommerce/loop/loop-start.php
dancing-badger/woocommerce/loop/no-products-found.php
dancing-badger/woocommerce/loop/orderby.php
dancing-badger/woocommerce/loop/pagination.php
dancing-badger/woocommerce/loop/price.php
dancing-badger/woocommerce/loop/rating.php
dancing-badger/woocommerce/loop/result-count.php
dancing-badger/woocommerce/loop/sale-flash.php
dancing-badger/woocommerce/myaccount/dashboard.php
dancing-badger/woocommerce/myaccount/downloads.php
dancing-badger/woocommerce/myaccount/form-add-payment-method.php
dancing-badger/woocommerce/myaccount/form-edit-account.php
dancing-badger/woocommerce/myaccount/form-edit-address.php
dancing-badger/woocommerce/myaccount/form-login.php
dancing-badger/woocommerce/myaccount/form-lost-password.php
dancing-badger/woocommerce/myaccount/form-reset-password.php
dancing-badger/woocommerce/myaccount/lost-password-confirmation.php
dancing-badger/woocommerce/myaccount/my-account.php
dancing-badger/woocommerce/myaccount/my-address.php
dancing-badger/woocommerce/myaccount/my-downloads.php
dancing-badger/woocommerce/myaccount/my-orders.php
dancing-badger/woocommerce/myaccount/navigation.php
dancing-badger/woocommerce/myaccount/orders.php
dancing-badger/woocommerce/myaccount/payment-methods.php
dancing-badger/woocommerce/myaccount/view-order.php
dancing-badger/woocommerce/notices/error.php
dancing-badger/woocommerce/notices/notice.php
dancing-badger/woocommerce/notices/success.php
dancing-badger/woocommerce/order/form-tracking.php
dancing-badger/woocommerce/order/order-again.php
dancing-badger/woocommerce/order/order-details-customer.php
dancing-badger/woocommerce/order/order-details-item.php
dancing-badger/woocommerce/order/order-details.php
dancing-badger/woocommerce/order/order-downloads.php
dancing-badger/woocommerce/order/tracking.php
dancing-badger/woocommerce/product-searchform.php
dancing-badger/woocommerce/single-product/add-to-cart/external.php
dancing-badger/woocommerce/single-product/add-to-cart/grouped.php
dancing-badger/woocommerce/single-product/add-to-cart/simple.php
dancing-badger/woocommerce/single-product/add-to-cart/variable.php
dancing-badger/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
dancing-badger/woocommerce/single-product/add-to-cart/variation.php
dancing-badger/woocommerce/single-product/meta.php
dancing-badger/woocommerce/single-product/photoswipe.php
dancing-badger/woocommerce/single-product/price.php
dancing-badger/woocommerce/single-product/product-attributes.php
dancing-badger/woocommerce/single-product/product-image.php
dancing-badger/woocommerce/single-product/product-thumbnails.php
dancing-badger/woocommerce/single-product/rating.php
dancing-badger/woocommerce/single-product/related.php
dancing-badger/woocommerce/single-product/review-meta.php
dancing-badger/woocommerce/single-product/review-rating.php
dancing-badger/woocommerce/single-product/review.php
dancing-badger/woocommerce/single-product/sale-flash.php
dancing-badger/woocommerce/single-product/share.php
dancing-badger/woocommerce/single-product/short-description.php
dancing-badger/woocommerce/single-product/stock.php
dancing-badger/woocommerce/single-product/tabs/additional-information.php
dancing-badger/woocommerce/single-product/tabs/description.php
dancing-badger/woocommerce/single-product/tabs/tabs.php
dancing-badger/woocommerce/single-product/title.php
dancing-badger/woocommerce/single-product/up-sells.php
dancing-badger/woocommerce/single-product-reviews.php
dancing-badger/woocommerce/single-product.php
dancing-badger/woocommerce/taxonomy-product_cat.php
dancing-badger/woocommerce/taxonomy-product_tag.php

### sagepay ###

MCrypt: ? Yes
OpenSSL: ? Yes
OpenSSL Methods: ? Yes
PHP Max_Input_Vars: ? 3000
Hosting IP Address: ? Your hosting IP Address is 185.161.18.113. If you are using SagePay Direct make sure this is entered in to MySagePay
SagePay Form Enabled?: ?
SagePay Direct Enabled?: ?

### Action Scheduler ###

Complete: 4,983
Oldest: 2020-08-30 12:20:56 +0100
Newest: 2020-09-01 08:00:41 +0100

Failed: 9
Oldest: 2020-07-13 03:47:51 +0100
Newest: 2020-07-13 03:47:51 +0100

In-progress: 1
Oldest: –
Newest: –

Pending: 1
Oldest: 2020-09-01 08:15:41 +0100
Newest: 2020-09-01 08:15:41 +0100

Thanks for the reply.

I have ruled out the theme (custom built) as I have a fresh install with a working form. In regards to plugins, we have a large number installed. The ones that are active on the frontend are:

Email Address Encoder
Smart Slider 3 Pro
Timeline Express
Woocommerce
WPML + all modules
WP Live Chat Support Pro
Yith Product Bundles + Request a Quote

I have tried disabling each of these in turn (plus others) with no effect. I’m aware that it could potentially be a plugin conflict which is why I was hoping to be able to debug it and see exactly where the error is coming from.