damianmachnik

Hi there,

Sorry to hear that you still have some troubles. However, if you want to resolve it, we will need some more precise information. I’ll refer to some of my previous questions, which are unanswered:

1. Could you try to trigger an automation, and then check its status in the Outcomes. If you trigger it (as a customer would, by placing an order), it has to be registered in the Outcomes. Kindly send me a screenshot of the Outcomes.
2. Could you clarify a result of testing your email in https://www.mail-tester.com/ domain? What score did you receive? You can send me a screenshot of your report.
3. Finally, (I’m not sure if I understand correctly), all emails triggered by ShopMagic are sent, and you have issues with one Gmail email only?

Hi @dharmishtha-patel

Could you check one more thing? Instead of using a Send test, try to trigger an automation, and then check its status in the Outcomes.

In other words, create an automation for New Order, and act like a customer, by placing an order. ShopMagic will trigger your automation, and it should be properly registered by Outcomes.

Could you clarify a result of testing your email in https://www.mail-tester.com/ domain? What score did you receive?

Looking forward to your answer,

Since we haven’t heard from you for a while, I’m going to go ahead and marking this thread as resolved. If you have any other questions or concerns, don’t hesitate to open a new one or continue the discussion here.

Hi @jayxe2727

Here’s an article from our blog, which explains communication options in ShopMagic https://shopmagic.app/blog/shopmagic-2-8-is-here/

If you see a 404 error, kindly check the communication-preferences webpage – is it still there? It should be automatically added by ShopMagic and contains a shortcode [shopmagic_communication_preferences] only.

If this webpage is deleted, it can throw a 404 error. If it was deleted, you need to recreate it. To accomplish this, you need to:

1. Go to your pages listing in WordPress dashboard and find page you want to use for Communication preferences.
2. Get the ID of the page (you can find it, e.g. entering the editor and looking for ?post={ID} in URL. Make sure content of the page contains shortcode [shopmagic_communication_preferences].
3. Log into your database management interface (e.g phpMyAdmin).
4. Search for option_name shopmagic_communication_account_page_id in wp_options table.
5. Update value with the ID of the page you selected in step 2.

If, on the other hand, communication-preferences exists, and you still see an error, write us your store address which has this issue, and we will take a look at it.

Hi @dharmishtha-patel

Thank you for reaching out, and sorry for any inconvenience caused. If I understand correctly, there’s an issue and your emails are not sent? Or are sent but not delivered to the customer?

Kindly, follow below steps and let me know what is, and what is not working for you:

1. What about standard WooCommerce notifications? Working without any issues, or you also have some problems with them?
2. Use the Send test feature and try to send test emails to two different emails.
3. Check the Outcomes tab located in the ShopMagic’s menu. What labels do you see in the table? Completed or Failed?
4. Test your spamminess. You can check it on Mail Tester website. Just email an address generated by the Mail Tester website, check the report and let me know what’s your score.

Hi @maxumfitness

Thank you so much for the 5-star rating!
I’m glad that you found our plugin useful.

Have a wonderful day ??

Since we haven’t heard from you for a while, I’m going to go ahead and marking this thread as resolved. If you have any other questions or concerns, don’t hesitate to open a new one.

Hi @futureskills

{{ product.name }} placeholder requires one of the PRO add-ons (Review Requests) to work.

Here’s more information about this placeholder https://docs.shopmagic.app/article/238-product-name

If you are using a free version, try {{ order.products_ordered | template: ‘grid_2_col’ }}.

On the other hand, if you feel that there’s a missing placeholder, you can create yours. We have a guide how to do it, and some examples. You can check it here https://docs.shopmagic.app/article/174-adding-custom-placeholders and here https://docs.shopmagic.app/article/510-shopmagic-example-plugin

Hi @boxygen

Could you send us a screenshot from ShopMagic? I’d like to see a message, how it is constructed.

On the other hand, you can test the other template. Navigate to the message field in the Action, switch to Text editor (here’s how it looks in my store) and use below message:

Your cart wasn't empty when you left our site, so we saved it for you.

Here's what's still in your cart:

{{ cart.items | template: 'unordered_list' }}

You can click {{ cart.link }} and complete your order immediately!

Questions? Concerns?

Contact us <em>your@email</em>

&nbsp;

Update (Publish) your automation, test it and let me know how it went.

Hi @dessuperb

If you want to create a welcome email (or Thank You email), use New Order event.

Best,

Hi @magicfilou

Thank you for noticing it. We are aware of it. A fix for this issue should be implemented in next ShopMagic release.

Have a nice day!

Hi @magicfilou

ShopMagic uses WooCommerce settings. You can set email by navigating to WooCommerce > Settings > Emails and scrolling down a little, until you will see this field.

You can set your email in “From” address field.

Hi @faisal95bd

Thank you for reaching out. Unfortunately, it’s not possible to create such a scenario in our plugin right now.

However, an option to differentiate communication depending on a specified shipping zone is something what we have in our plans. I can notify you once it will be added, but there’s no ETA for it.

On the other hand, ShopMagic supports custom modifications, so you can try to adjust it to your needs with some custom code. Guide (with link to example plugin) can be found here – https://docs.shopmagic.app/article/510-shopmagic-example-plugin

Have a nice day,

Hi @initsolutions

Thank you so much for the 5-star rating!
I’m glad that ShopMagic was able to solve your issue.

Have a wonderful day ??

Hi @reeper6868

Thank you for reaching out to us.

1. Try to remove the {{ cart.link }} which is added in the recipe and manually add it one more time.
2. Site title and Site URL. ShopMagic uses WooCommerce settings for these fields. So navigate to WooCommerce > Settings > Emails and scroll down a little. Here, you should be able to change it.