dactah

Here is url

https://amourfou-onlineshop.com/marken/

Same issue here!

It is:

A
B
C
E
G
K
L
D
J
M
N
P
S
O
R
T
U
V
W
F
H
I

It is sorted like this in links and also in logo listing

Deactivating plugins did not bring any change!

Thanks for help

Hi abwaita,

thanks for instruction.

Here is the image: https://snipboard.io/FXg2sN.jpg

It is german language. So the text i think that is important for you means in English: “Unpaid order cancelled – time limit reached. Order status changed from Payment Pending to Cancelled / Aborted.”

Thanks.

Hi Sol,

i am sorry for this question, but how can i embed a screenshot here? ??

Hi Abhi,

thanks for reply.

The status was “On-hold” and changed to “Cancelled”. So everything correct. But no e-mail was sent.

The way of our test order in detail was:

– the order was placed
– automatic email to customer and admin email was sent immediately and correct.
– the customer was redirected to our payment provider (in this case paypal)
– during this time, the status in woocommerce was “on-hold”
– so if there is any payment problem, and the customer does not finish payment, the status is “on-hold” for, i think, one hour
– after this time, the status changes to “cancelled”

And then there should be the automatic email sent to admin address, right? But it is not…

Thanks!

Hi Sol,

thanks for reply.

I went trought the steps, but issue is still there.

I also did a test-buy and checked the mail status with wp-mail-logging plugin. There order mails are sent correctly, but there is no mail sent to admin-mail-address about the cancelled order. Mail settings are as they should be…

Maybe this helps: the cancelling is not by ordering, it’s the time-out when a customer does not finish payment (in this case paypal). But also, when woocommerce shows me the cancelled status for the order, there should be an e-mail to admin, when it is enabled, right?