cyberstylingsllc

yes I am using 2.07,
I do not see the email appearing in the CIM record (that field is blank). Nor is the Woo/order # appearing in the invoice field (it is blank)
I am trying to get Authorize.net to test and see if they can see the email being passed from WOO/the plugin, but I have gotten no where with them. Where does the “description field” come from when passing the info to Authorize.net – can I force that to contain specific info )such as their name? Now I must mention that I am testing this on a cloned version of the live site and this clone is not under an SSL cert – will that make a difference in what is passed? I do see other info, Name, billing address, CC info, exp date, etc, I DO NOT see the phone humber appearing in CIM.

this is the screen I get with the link from your response.
https://charlestonbabysaway.com/wp-content/uploads/2019/03/Capture.jpg

here is a capture from an order invoice print.

https://charlestonbabysaway.com/wp-content/uploads/2019/03/Capture-1.jpg

This only happens on long orders

I am using the DIVI theme, and I am having the same issue. I followed the steps above, and no tooptips icon is appearing. I cannot get the icon, I do not see any tooltips setup info in the image area. I do see the admin sidebar selections on the right, i.e. Disable all tooltips (unchecked) disable specific tooltips (empty) and enable advance tooltops is selected . still no icon. You have a lot of video, but they do not seem to be overly helpful. I just purchased this plugin for a specific customer, and it appears it may not work for them.

I believe this one was on me
It appears the script directory had been deleted
Resolved

Good call it was the theme.. thanks
sorry to have taken your time.,.

snapshots of the issue
frontend

Backend

Thanks