cvaalbany

Hi– Sorry to hear.
1. I went to my GoDaddy Account and went to my products page. I then found my managed wordpress section and clicked ‘Manage’
2. On the next page, I clicked the ‘Overview’ button.
3. In the top ribbon, click on ‘Backups’.
4. In the backup history section, I selected a date before my site went down with the critical error and then selected ‘Download Backup’
5. I chose “Download All” for download type and waited the length of time needed to download everything.
6. Once this was complete, I made sure that the date I picked was still showing on the screen and selected ‘Restore’
7. I waited for the site to restore and once completed, gave it a few minutes.
8. I cleared cached images and files as well as cookies on my laptop and phone.
9. Typed in my website URL and saw my site up and running. I was finally able to get back into my admin site too.
10. I made sure I updated my plugins (if necessary) BUT, I didn’t update Woo Commerce…

But, now, Im working with someone @ GoDaddy based on what Mirko P posted to make sure everything is running as normal and there aren’t security issues.

Good luck!

Thanks for your response and tip. I ended up restoring my site to (2) days before this debacle and not updating woocommerce after the restore at least until after my event.

~ Christine

In my FTP folder, I deleted the woocommerce plugin however, I’m still getting an error. GoDaddy has told me that I need to hire a developer to assist with things like this and if I want my site back up, I need to request a help ticket and wait up to a week for this to be resolved. Oh, and I have to pay $100. When I told the rep about this chat convo, they said that their woocommerce works the same and they just assist with hosting and security… soo frustrating.

I was told that I can try to fix it by accessing my PHPAdmin however, that is way above understanding.