customerly

Hi Jan, the takeover is a piece of advice only for you as the administrator to properly install the live chat.

We are not interested in covering all the pages of your website with that page.
It’s not good advertising for us as well if we deliver that kind of message to all your visitors.

We do not, and would never hijack the whole site. It’s only a reminder for you.
There are a lot of huge companies that are doing the same.

Again, it’s a popup for you, and in that page, you can see a text saying: “Only you can see this.”

We have a free fully functional plan for our WordPress Users and they loved it.

I guess you didn’t get the experience because you were scared from the popup ??

Give it a try and let me know what do you think ??

At your success,
Luca

• This reply was modified 5 years, 5 months ago by customerly.

Hi Alex,

To trigger a specific question in the live chat just add a Welcome Message in your Live Chat settings here

Hope this helps

Hi there,

Sure we recognize the logged user within WordPress and that will be counted as a user.

The lead is whoever opens a new conversation from the live chat widget with a new email ??

Live Chat: What’s the difference between Visitors, Leads and Users

Hope this helps.

Hi Vittorinam,

It’s quite easy to request by default the email of your visitors.

Go to your Live Chat Settings here and deselect the option “Anonymous chats”.

From now on you will get conversations only from people with Emails.

P.s. If you want to gather more data from your leads, check out the Automated Questions.

Hope this helps ??
Enjoy

Hi Elena, thank you for reaching out.

You can find how to customize your live chat appearance here

Hope that this helps. If you have any other question please let us know ??

Hi Marco,

Thanks for reaching out.

You can definitely change easily your Live Chat widget position by visiting your Live Chat settings here.

From this page, just click on the left side and press save.
Enjoy!

Hi there,

thanks for your feedback. The page takeover appears only to you until you configure the live chat correctly.

Nobody else will see that notice ??

Have you managed to install it properly and try it?
Let us know, please ??