cusrevsupport9

Hi,

Unfortunately, the shortcode does not support showing reviews of a user. I will inform the development team to consider supporting this feature in future updates.

Hi,

I see the review form is not created by the standard WooCommerce review form or by the shortcode [cusrev_reviews]. I also do not see the shortcode [cusrev_reviews] available on the product page, there is another shortcode [cusrev_reviews_slider] which does not support adding the review form.

If the form is created by another plugin or the theme, please contact their support to get further assistance. Thanks.

Hi,

Thank you for using CusRev.

If you want to use the shortcode [cusrev_reviews] on the product page, you need to remove the default reviews section of WooCommerce also.

Please try to add this custom PHP code to the file functions.php in the theme/child theme folder to remove the default reviews section.

add_filter( 'woocommerce_product_tabs', 'woo_remove_reviews_tab', 99 );
function woo_remove_reviews_tab($tabs) {
    unset($tabs['reviews']);
    return $tabs;
}

Let me know how it goes.

Hi,

Thank you for using CusRev.

Please read more on this solution: How to Manually Send Review Reminders?.

Let me know if it helps.

Hi,

Yes, you can use the shortcode [cusrev_all_reviews] and add it to a page to display all reviews.

Hi,

I mean to enable the Lazy Load Reviews option in Reviews > Settings > Review Extensions tab, to enable the review form on the product page, screenshot https://monosnap.com/file/dvleemcdbZe9hMDDTyYaXB7K72V5HQ

Hi,

Thank you for using CusRev.

I’ve escalated this issue to the development team to fix it in the next update. Hopefully, it will be available soon.

Hi,

Thank you for using CusRev.

Yes, our plugin supports some review shortcodes to display reviews of all or a specific product on your site. Please go to Reviews > Settings > Shortcodes tab > Enable Reviews Shortcodes and read the details on the right side.

Hi,

Thank you for using CusRev.

Currently, there is no option to hide the Q&A votes. But you can add this custom CSS to Appearance > Customize > Additional CSS, to hide it.

#cr_qna .cr-qna-q-voting {
    display: none;
}

Let me know how it goes.

Hi,

Thank you for using CusRev.

If you want to display the review form on the product page with that option, you also need to enable the option “Lazy Load Reviews” above the option.

Let me know how it goes.

Hi,

You can find the canonical tag inside the head tag, here is the screenshot https://monosnap.com/file/eY4Ha8uYklA7hgh5ltmBRttEWtkQgE

Yes,the filter star shouldn’t display 404 error but somehow it does. You can try to follow the solution below to troubleshoot the issue.
https://help.cusrev.com/support/solutions/articles/43000611175-troubleshooting-plugins-and-themes

and re-save the permalink settings (post name) to see if if helps.

Hi,

Thank you for using our plugin.

There is a canonical tag on the product page that prevents the bot to see the product page with the parameter /?ivrating=5 as a duplicate page.

<link rel="canonical" href="https://bathroomhut.com.au/sabine-cobra-flex-wall-spout-with-vegetable-spray-linkware/">

Please read more on the documentation https://moz.com/learn/seo/canonicalization

If you do not want to add the parameter ?ivrating=x to the URL when filtering the star rating, You can go to Reviews > Settings > Review extensions > Enable Lazy load reviews option.

Let me know if it helps.

Hi,

Thank you for using CusRev.

It is possible that there is a conflict between CusRev and another plugin or the theme. Please follow this solution to troubleshoot this issue: Troubleshooting Plugins and Themes.

Hi,

Thanks for your additional information.
?
If you use the option Verified Reviews: No Verification in our plugin settings Reviews > Settings > Review Reminder tab, that means the review reminder template is hosted locally on your site and our plugin uses the WordPress function wp_mail() to send the email. So it is possible that the email service on your hosting is not configured correctly to send the email. You can try to switch the Verified Reviews option to Independently Verified to send the email via our server and recheck this issue.

Let me know how it goes.

Hi,

Thank you for using CusRev.

You can go to Reviews > Reminders > Cancel a review reminder scheduled for an order.

Let me know how it goes.