Curtis

Hello,

I sincerely apologize that you are experiencing this. Our team strives to respond to all inquiries within 24 hours. May we have the Ninja Forms email address you emailed? If you would, please send an email to “[email protected]” or you can email me directly at “[email protected]” and I would be able to personally help with your refund request.

-Curtis
WP Ninja

Hello,

Thank you for contacting us. I hope that you are doing well.

You can change the Subject Line of your emails by editing your form, navigating to the “Emails and Actions” tab, and clicking on your Email Action.

In the settings that appear, you can change the Subject.

Please give this a try and let us know if this works for you.

Because we only check these forums occasionally, we strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

Hello,

We sincerely apologize for the delayed reply. Can you submit a ticket to our main support team for further assistance? You can do this here:
https://ninjaforms.com/contact/

Because we only check these forums once per week, we strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

Hello,

Thank you for contacting us. I hope that you are doing well.

I’m sorry to hear that you are experiencing this.

If you would, please edit your field and expand the “Advanced” section. Here, you can change the “Label Position” setting:
https://www.dropbox.com/s/vstpwhq37sfjr0z/2020-09-29_14-52-12.png?dl=0

Note: If you do not see the Advanced settings, please navigate within your site to Ninja Forms > Settings > Advanced Settings and enable the checkbox for “Form Builder Dev Mode”. This will allow advanced options to appear within your form.

Please give this a try and let us know if this worked for you.

If the issue persists, can you submit a ticket to our main support team for further assistance? You can do this here:
https://ninjaforms.com/contact/

Because we only check these forums once per week, we strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

If you have any questions or comments, please let me know and I’ll be more than glad to assist you.

Best regards,

Curtis
WP Ninja

Hello,

Can you submit a ticket to our main support team for further assistance? You can do this here:
https://ninjaforms.com/contact/

Because we only check these forums once per week, we strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

Hello,

Thank you for contacting us. I hope that you are doing well.

I’m sorry to hear that you are experiencing this.

From your screenshot, it looks like there could be some incomplete Conditional Logic within your form.

If you would, please navigate within your Ninja Form to Advanced > Conditional Logic, and take a look at any logic lines that say “Select One”.

If you continue to experience the issue, please reach out to us at ninjaforms.com/contact and we would be glad to work with you to get you up and running.

If you have any questions or comments, please let me know and I’ll be more than glad to assist you.

Best regards,

Curtis
WP ninjaforms

Hi,

I’m sorry to hear that you are experiencing this. On Ninja Forms v3.4.17, I added a new field, clicked the star to save this as a Saved Field, but this worked on my website.

If you would, can you reach out to us at https://ninjaforms.com/contact so that our support team can help identify the issue?

Best Regards,
Curtis
WP Ninja

Hi,

I have created a feature request for the development team to add $_SESSION variables as additional merge tags for Ninja Forms.

We strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

Hi,

If you are still experiencing this issue, we strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

Hi,

For clients who implement custom code, there is developer documentation which is provided as-is and also a Developer Slack channel where coders can give advice on how to achieve custom code goals:
Codex: https://developer.ninjaforms.com/codex/
Slack channel: https://developer.ninjaforms.com/slack

We strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

Hi,

Ah, sounds like you were logged in at the time when you visited the link. If you would, can you send a direct email to [email protected]?

-Curtis

Hello,

Firstly, I sincerely apologize. I searched our ticketing system for Mailchimp inquiries within the past couple of weeks, but was unable to find an unanswered request.

As one of the support guys, I feel terrible that you experienced this and would like to help you directly.

If you would, can you submit a ticket on https://ninjaforms.com/contact/ ?

Also, please let me know when you have so that I can verify that our team has received it on our end immediately.

Again, I am truly sorry and hope to help resolve the issue that you have encountered.

– Curtis
Support Ninja

Hello,

Thank you for contacting us. I hope that you are doing well.

For custom code, there is developer documentation which is provided as-is and also a Developer Slack channel where coders can give advice on how to achieve custom code goals:
Codex: https://developer.ninjaforms.com/codex/
Slack channel: https://developer.ninjaforms.com/slack

The developers of Ninja Forms also frequent the Development Slack channel.

Because we only check these forums once per week, we strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

Best regards,

Curtis
WP Ninja

Hi,

If the custom code you are using can update the hidden field (such as by using jQuery), then you could map that hidden field within the “TO” address.

There is developer documentation which is provided as-is and also a Developer Slack channel where coders can give advice on how to achieve custom code goals:
Codex: https://developer.ninjaforms.com/codex/
Slack channel: https://developer.ninjaforms.com/slack

The document below discusses how to update fields:
https://developer.ninjaforms.com/codex/changing-field-values/

Alternatively, if your pages contained a querystring, you could have your Ninja Form pull that value out of the URL. Within your form, you would then add an Email Action for each page/email group and set the conditional logic to only process an email based on what the value of the hidden field is.

Querystrings (https://ninjaforms.com/docs/querystrings/)

You can read more about the Conditional Logic add-on below:
Conditional Logic Add-on (https://ninjaforms.com/extensions/conditional-logic/)
Conditional Logic Documentation(https://ninjaforms.com/docs/conditional-logic/)

I hope that this helps to guide you in the right direction.

Because we only check these forums once per week, we strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.

• This reply was modified 6 years, 7 months ago by Curtis.

Hello,

There is developer documentation which is provided as-is and also a Developer Slack channel where coders can give advice on how to achieve custom code goals:
Codex: https://developer.ninjaforms.com/codex/
Slack channel: https://developer.ninjaforms.com/slack

Because we only check these forums once per week, we strongly encourage you to reach out to us here with any followup questions in order to get a timely response: https://ninjaforms.com/contact/ There, we offer support free support directly to our Ninja Forms users with significantly more privacy and a faster response time.