cugli20

Hello guys!

We didn’t receive new shipping cost errors after the change. So, the only way to fix this was entering numbers like this: $4000.00 (adding the 2 digits after the dot).

Do you know why?

Hello guys,

I updated to last version and the issue continued.

So I tried to enter the number as you mentioned. So I intentionally typed: $4500.00 and the system didn’t change the number (pls refer to image below)

https://snipboard.io/Sj9WrF.jpg

This is how I have my settings:

https://snipboard.io/abAyzx.jpg

**Now, it′s important to mention that we had discarded that this was the same issue with the comma and decimals (as you can read along the thread) I had already entered the shipping price without the comma or dot, but the system automatically turned it to the price with comma or dot. For example: I wrote $4000 and system turned it to $4.000,00**

However, this change seems to be working now. But I need to wait a couple of days to be sure, as remember that the issue here was that the problem get fixed inmediately after editing the price, but stops working after a few days. So I will let you know when I’m sure.

Hello.

Nop, it’s not working properly. Pls notice that the amount you see in first shipping option ($4500) was typed by me in shipping description, but system is not displaying the amount and not summing this to cost. Pls refer to image below.

https://snipboard.io/muwn2q.jpg

Now, the second shipping zone is displaying the cost correctly. In order to try all variables, I had created a new shipping zone but using Local pick up shipping method instead of fix price.? The “fix price” method (listed first) is not displaying and the “local pick up” method (listed second) is displaying (See image below). Nevertheless, shipping method seems not to be the issue asI put all shipping with “local pick up” ( in other site with same problem) and the issue still occurs.

• This reply was modified 8 months ago by cugli20.

Hello,

I have already activated storefront and deactivated all plugins but Woocommerce. 

After that, I tested with the following address, that is not displaying the shipping price for the zone in the production site or the staging site

Address: Mendoza 2903

Town: San miguel

City: Buenos Aires

Zip: 1663

Here is the SSR: gist:e6c1b610c4b9096a90a7a9387383103a

Hello,

I did all these test in this staging site (I paste again the info in case you didn’t see it)

1- Can you please head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear
• Product lookup tables – Regenerate
• Regenerate the product attributes lookup table – Regenerate
• Update database – Update
• Verify base database tables – Verify

2- I deactivated all plugins except Woocommerce

3- I deactivated all cache plugins and cleared browser caché

4- I changed the Theme for Twenty Twenty four. 

5- In order to try all variables, I created a new shipping zone but using Local pick up shipping method instead of fix price.  The fix price method (listed first) is not displaying and the local price method (listed second) is displaying (See image below). However, shipping method seems not to be the issue as in other sites I put all shipping with local pick up and the issue is still happening 

https://snipboard.io/6BXlA7.jpg

The issue stills continues.

….

Here is the staging site:

https://staging.odaimportaciones.com/

Hello! 

I did all this: 

1- Can you please head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear
• Product lookup tables – Regenerate
• Regenerate the product attributes lookup table – Regenerate
• Update database – Update
• Verify base database tables – Verify

2- I deactivated all plugins except Woocommerce

3- I deactivated all cache plugins and cleared browser caché

4- I changed the Theme for Twenty Twenty four. 

5- In order to try all variables, I created a new shipping zone but using Local pick up shipping method instead of fix price.? The fix price method (listed first) is not displaying and the local price method (listed second) is displaying (See image below). However, shipping method seems not to be the issue as in other sites I put all shipping with local pick up and the issue is still happening?

https://snipboard.io/6BXlA7.jpg

The issue stills continues.

…..

I clearly understand this is a public forum, I won’t share info here. So my question is: what’s the channel to share my staging site with you so that you can perform tests for this bug?

Thanks!

You mention a bug related to commas and decimals that could be affecting my site, because of the way it′s set. What’s the troubleshooting for these cases?

Hello!

You are seeing this ok because I accidentally edited the shipping zone to show you how I typed the shipping cost in $4000 for last ticket. However, after one day, the shipping stops displaying again. This is exactly the issue I’m trying to report.

In fact, I have another purchase (made after the test you made) where the shipping cost is not being charged and appear in $0

https://snipboard.io/LB5vVJ.jpg

https://snipboard.io/XNsUcn.jpg

https://snipboard.io/26ra5F.jpg

(The shipping cost is set in $5000. I didn’t open the shipping so it doesn’t affect the testing)

Apart from this, I can share another example for another site (in this case, with the error showing 1 digit only)

General setting for: https://vmglobalstore.com/

https://snipboard.io/fCsHmJ.jpg

Shipping in $5 instead of $5000 (the shipping cost set for that zip code in that shipping zone)

https://snipboard.io/bpEs5Z.jpg

Customer Address:

https://snipboard.io/sW5KNR.jpg

I was not planning to share credentials here, but you suggested creating a staging so that you can test. However, I don’t get the quick forget tool. Don’t you have an email or something?

Hello guys,

Is there any private link I can share the access to staging?

Hello!

What I was trying to explain was that this is how I type the price:

https://snipboard.io/JvrwNh.jpg

And this is how the system converts/ saves the price:

https://snipboard.io/o1SrAE.jpg

We are currently creating a staging site. I will send the info as soon as it’s created.

• This reply was modified 8 months, 1 week ago by cugli20.

hello guys

I never write prices with comma or dots. I just enter the number: 4000. However, after saving and open the shipping method setting again, the system automatically sets it with comma and dots.

This is how I type it:

This is how I see it after saving:

• This reply was modified 8 months, 1 week ago by cugli20.

Hello! Thanks for your quick response.

This is an intermitent issue. In fact, this is what I noticed:

• I add the fix price for a specific zone (we receive orders with shipping price included)
• The price stops displaying or shows a 1 digit price (so we start receiving orders with shipping in $0)
• I go to shipping options and introduce the price again
• The price displays again in checkout (checking from incógnito mode). So we start receiving orders with shipping price included.
• After some time, the price stops displaying or shows a 1 digit price. (so we start receiving orders with shipping in $0)

Some thoughts:

• I don’t think it’s a caché issue as customers from different connections see or don’t see the shipping price. In 3 sites we have Cloudflare chache active, but it also happened in sites where I don’t have that plugin.
• In many sites I had this issue (since 2 months ago) this was fixed only by introducing the price again. However, I have 3 sites where the issue reappears.
• In one of my sites, I tried replacing the Fix price option for Local shipping and the issue didn’t apear back (since yesterday morning)

This is the system report:

WordPress Environment<br><br>WordPress address (URL): https://odaimportaciones.com<br>Site address (URL): https://odaimportaciones.com<br>WC Version: 9.0.2<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.5.5<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: es_ES<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 8.2.20<br>PHP Post Max Size: 64 MB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 11000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.6.18-MariaDB<br>Max Upload Size: 64 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Active Plugins (54)<br><br>Query Monitor: por John Blackbourn – 3.16.3<br>weLaunch Framework: por weLaunch.io – 1.1.1<br>MOBAPP ENVíOS: por Emanuel Loto – 1.0.0<br>FiboSearch - AJAX Search for WooCommerce: por Equipo de FiboSearch – 1.28.1<br>Akeeba Backup CORE for WordPress: por Akeeba Ltd – 8.2.3<br>Akismet Anti-spam: Spam Protection: por Automattic - Equipo Anti-spam – 5.3.2<br>Solid Security Basic: por SolidWP – 9.3.3<br>Payment Gateway Based Fees and Discounts for WooCommerce: por Tyche Softwares – 2.12.2<br>Widgets clásicos: por Colaboradores de WordPress – 0.3<br>Code Snippets: por Code Snippets Pro – 3.6.5.1<br>Complete Open Graph: por Alex MacArthur – 3.4.5<br>Joinchat: por Creame – 5.1.6<br>Fuentes personalizadas: por Brainstorm Force – 2.1.5<br>Elementor: por Elementor.com – 3.22.3<br>Facebook for WooCommerce: por Facebook – 3.2.4<br>Google Listings and Ads: por WooCommerce – 2.7.5<br>Hide Categories and Products for Woocommerce: por N.O.U.S. Open Useful and Simple – 1.2.9<br>If Menu - Visibility control for menus: por En capas – 0.18.0<br>WPCode Lite: por WPCode – 2.1.14<br>Kadence WooCommerce Email Designer: por Kadence WP – 1.5.12<br>Loco Translate: por Tim Whitlock – 2.6.10<br>Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: por Brevo – 3.1.82<br>NinjaFirewall (WP Edition): por The Ninja Technologies Network – 4.5.11<br>OG — Better Share on Social Media: por Marcin Pietrzak – 3.3.0<br>Popup Maker: por Popup Maker – 1.19.0<br>Product Import Export for WooCommerce: por WebToffee – 2.4.4<br>Rank Math SEO: por Rank Math – 1.0.222<br>Simple History: por P?r Thernstr?m – 4.15.1<br>Product Badges: por 99w – 3.0.1<br>WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.27<br>Advanced Order Export For WooCommerce: por AlgolPlus – 3.5.3<br>Orders Tracking for WooCommerce: por VillaTheme – 1.2.11<br>Category Discount Woocommerce: por QuanticEdge – 4.14<br>Product Feed PRO for WooCommerce: por AdTribes.io – 13.3.3<br>WooCommerce.com Update Manager: por Automattic – 1.0.3<br>WooCommerce Extra Shipping Options: por Jeroen Sormani – 1.2.6<br>Google Analytics for WooCommerce: por WooCommerce – 2.1.4<br>Booster for WooCommerce: por Pluggabl LLC – 7.2.0<br>WooCommerce Legacy REST API: por WooCommerce – 1.0.4<br>Mercado Pago: por Mercado Pago – 7.6.1<br>Catálogo PDF de WooCommerce: por weLaunch – 1.18.4<br>WooCommerce Shortcodes: por WooThemes<br>Claudio Sanches – 1.0.0<br><br>WooCommerce Variations Table: por weLaunch – 1.3.6<br>Wholesale For WooCommerce: por wpexpertsio – 2.4.5<br>WooCommerce: por Automattic – 9.0.2<br>WooVina Custom Sidebar: por WooVina – 1.1.1<br>WooVina Elementor Widgets: por WooVina – 2.8.2<br>WooVina Extra: por Woovina – 4.7.5<br>WooVina Sofasy Package: por WooVina Team – 1.1.0<br>Super Page Cache for Cloudflare: por Optimole – 4.7.10<br>Smush: por WPMU DEV – 3.16.5<br>WPForms Lite: por WPForms – 1.8.9.5<br>YITH WooCommerce Featured Video: por YITH – 1.37.0<br>YITH WooCommerce Order & Shipment Tracking: por YITH – 2.27.0 Inactive Plugins (3)<br><br>Temporary Login Without Password: por StoreApps – 1.8.3<br>WooCommerce Envíos por CorreoArgentino: por Wanderlust Web Design – 10.0.1<br>WP Rocket: por WP Media – 3.16.1.1 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php Must Use Plugins (2)<br><br>akeeba-backup-coreupdate.php: por –<br>NinjaFirewall WP (mu-plugin): por The Ninja Technologies Network – 1.0 Settings<br><br>API Enabled: ?<br>Force SSL: –<br>Currency: ARS ($)<br>Currency Position: left<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 días<br>Level threshold: –<br>Log directory size: 17 MB WC Pages<br><br>Base de la tienda: #1164 - /tienda/<br>Carrito: #1165 - /carrito-de-compras/<br>Finalizar compra: #1166 - /pagina-pago/<br>Mi cuenta: #1167 - /mi-cuenta/<br>Términos y condiciones: #4468 - /terminos-y-condiciones/ Theme<br><br>Name: WooVina<br>Version: 4.9.3<br>Author URL: https://www.facebook.com/woovinacom<br>Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente<br>te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo<br><br>WooCommerce Support: ? Templates<br><br>Overrides: woovina/woocommerce/cart/mini-cart.php<br>woovina/woocommerce/checkout/form-billing.php<br>woovina/woocommerce/checkout/form-checkout.php<br>woovina/woocommerce/loop/loop-start.php<br>woovina/woocommerce/loop/rating.php<br>woovina/woocommerce/product-searchform.php<br>woovina/woocommerce/single-product/title.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br><br>Disabled Features: minified-js<br>new-product-management-experience<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>launch-your-store<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-07-06 04:18:02 -03:00<br>Options: ?<br>Notes: 172<br>Onboarding: completed Action Scheduler<br><br>Complete: 37.100<br>Oldest: 2024-06-04 17:40:47 -0300<br>Newest: 2024-07-05 17:33:36 -0300<br><br>Failed: 42.920<br>Oldest: 2021-08-10 15:37:03 -0300<br>Newest: 2024-07-05 16:39:26 -0300<br><br>Pending: 9<br>Oldest: 2024-07-06 00:00:00 -0300<br>Newest: 2024-07-08 13:33:12 -0300 Status report information<br><br>Generated at: 2024-07-05 17:40:02 -03:00<br>

Fatal error:

2024-07-05T00:00:01+00:00 Crítico Uncaught Error: Call to a member function meta_exists() on null in /home/odaimpor/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php:1360 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/odaimpor\/public_html\/wp-content\/plugins\/woocommerce\/includes\/class-wc-checkout.php”,”line”:1360},”backtrace”:[“”,”#0 \/home\/odaimpor\/public_html\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(2939): WC_Checkout->get_value(‘billing_country’)”,”#1 \/home\/odaimpor\/public_html\/wp-content\/plugins\/woocommerce-wholesale-pricing\/inc\/class-wwp-wholesale-registration.php(422): woocommerce_form_field(‘billing_state’, Array)”,”#2 \/home\/odaimpor\/public_html\/wp-includes\/shortcodes.php(433): Wwp_Wholesale_Pricing_Registration->wwp_registration_form(Array, ”, ‘wwp_registratio…’)”,”#3 [internal function]: do_shortcode_tag(Array)”,”#4 \/home\/odaimpor\/public_html\/wp-includes\/shortcodes.php(273): preg_replace_callback(‘\/\\\\[(\\\\[?)(wwp_re…’, ‘do_shortcode_ta…’, ‘[wwp_registrati…’)”,”#5 \/home\/odaimpor\/public_html\/wp-includes\/class-wp-hook.php(324): do_shortcode(‘[wwp_registrati…’)”,”#6 \/home\/odaimpor\/public_html\/wp-includes\/plugin.php(205): WP_Hook->apply_filters(‘[wwp_registrati…’, Array)”,”#7 \/home\/odaimpor\/public_html\/wp-content\/plugins\/seo-by-rank-math\/includes\/modules\/links\/class-links.php(171): apply_filters(‘the_content’, ‘[wwp_registrati…’)”,”#8 \/home\/odaimpor\/public_html\/wp-content\/plugins\/seo-by-rank-math\/includes\/modules\/links\/class-links.php(59): RankMath\\Links\\Links->process(6210, ‘[wwp_registrati…’)”,”#9 \/home\/odaimpor\/public_html\/wp-content\/plugins\/seo-by-rank-math\/includes\/modules\/links\/class-links.php(154): RankMath\\Links\\Links->save_post(6210, Object(WP_Post))”,”#10 \/home\/odaimpor\/public_html\/wp-includes\/class-wp-hook.php(324): RankMath\\Links\\Links->cron_job()”,”#11 \/home\/odaimpor\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)”,”#12 \/home\/odaimpor\/public_html\/wp-includes\/plugin.php(565): WP_Hook->do_action(Array)”,”#13 \/home\/odaimpor\/public_html\/wp-cron.php(191): do_action_ref_array(‘rank_math\/links…’, Array)”,”#14 {main}”,”thrown”]}

Hello,

I changed theme to Twenty Twenty four and the issue continues. I was directed to /carrito page. I should have been directed to /home page.

Sorry,

This is the log after a new login as admin:

2024-04-12 09:24:44 user_id 6131 prio administrator WP error code invalid_term, message Término vacío., data back-trace: WP: class-wp-hook.php:326, WP: class-wp-hook.php:348, WP: plugin.php:517, WP: class-wp-error.php:209, WP: class-wp-error.php:66, WP: taxonomy.php:972, WP: taxonomy.php:1215, WP: category-template.php:1273, WP: general-template.php:1826, elementor/includes/frontend.php:1435, elementor/core/base/base-object.php:142, elementor/core/base/base-object.php:40, elementor/core/base/app.php:36, elementor/includes/frontend.php:598, elementor/includes/frontend.php:789, WP: class-wp-hook.php:324, WP: class-wp-hook.php:348, WP: plugin.php:517, WP: general-template.php:3066, cafe-pro/src/templates/site-footer.php:12, cafe-pro/src/class-clever-documents-manager.php:151, WP: class-wp-hook.php:326, WP: class-wp-hook.php:348, WP: plugin.php:517, WP: general-template.php:82, T: anon2x/404.php:27, WP: template-loader.php:106
2024-04-12 09:24:44 user_id 6131 prio administrator WP error code invalid_term, message Término vacío., data back-trace: WP: class-wp-hook.php:326, WP: class-wp-hook.php:348, WP: plugin.php:517, WP: class-wp-error.php:209, WP: class-wp-error.php:66, WP: taxonomy.php:972, WP: taxonomy.php:1215, WP: category-template.php:1273, WP: general-template.php:1826, elementor/includes/frontend.php:1435, elementor/core/base/base-object.php:142, elementor/core/base/base-object.php:40, elementor/core/base/app.php:36, elementor/includes/frontend.php:598, elementor/includes/frontend.php:789, WP: class-wp-hook.php:324, WP: class-wp-hook.php:348, WP: plugin.php:517, WP: general-template.php:3066, cafe-pro/src/templates/site-footer.php:12, cafe-pro/src/class-clever-documents-manager.php:151, WP: class-wp-hook.php:326, WP: class-wp-hook.php:348, WP: plugin.php:517, WP: general-template.php:82, T: anon2x/404.php:27, WP: template-loader.php:106