ctrl-alt-elite

Hi Roch,

I sent another support ticket a few hours ago, look for the domain of supportmonkeys in the email address.

Cheers

Hi Savvas,

Thank you – yes, Tournaments module in the PRO version. I kid you not, I’ve made maybe 3 sustained attempts to get support on this issue, but apart from the occasional holding email, nothing.

Thanks.

Still not getting any support for this problem with Tournament brackets.

I received an email saying my ticket had gone to ‘spam’ folder. Then heard nothing for two weeks until I chased again, to be told not to worry, it was being looked at now.

Two weeks later again, nothing, and I’m not alone. We PAY for support on your product, by way of renewing the licence, so why on earth are we not getting any.

I’ll be seeking a refund for goods not as described on my recent licence renewal if things do not improve.

The support for PRO is shockingly bad. Come on guys, you need to sort it out.

I’ve been waiting 6 weeks or more for my tickets to receive any kind of meaningful attention – all I get is a ‘oh we haven’t forgot this we’ll get on to it’ every couple of weeks.

It’s not good enough – in fact, don’t be surprised to find a request for a refund of the ‘support’ renewal from me!

Interesting.

I’m also a PRO user and I’m lucky if I get any response at all from the PRO support after two tickets in two weeks being ignored.

I’ve started a thread here about the tournament issues, and I would expect it to be dealt with please.

You are charging for support – please provide some!

• This reply was modified 5 years ago by ctrl-alt-elite.