cthebiz

Thank you carike!

Plugins, themes, and WordPress itself are all up to date. I currently have them set to auto-update.

I’ve combed through my access logs since this user disappearance issue arose in December, and was able to determine when lost users were active, but not when they disappeared.

All In One WP Security’s firewall function is turned OFF, as I’m currently using Site Lock as my main site security and firewall (which I signed up for when this user issue started)… Although, I am running many of AIOWP’s other security functions.

Right now I have a ticket open with Hostgator, who are conducting some more thorough log searches to see if they can correlate plugin updates or site changes with user drop-off.

Really at a loss on this one… and I don’t want to start pushing out content and marketing the site if the user experience is crappy ???♂?.

Just hoping the community can offer some ideas.

Your thoughts are greatly appreciated!

Thoughts, anyone?

Thoughts, anyone?

I can confirm that I completed the troubleshooting steps that you suggested above.

Users did not disappear when activating the 2020 Theme, or when disabling all plugins and enabling them one at a time.

I have an online business/brand called 50P (https://www.50phumanity.com), that I’ve launched to promote humanitarian causes and break down false divides between people.

Sometime around Sunday December 15th 2019, maybe a few days before, about 10 of my 20 Users (all with Subscriber roles) disappeared from my site and the site’s database. I had not done any work on the site during the week prior.

One of the Users I lost was a former Administrative User that I had downgraded to a Subscriber role. Unfortunately I had previously used that User to produce most of the site’s framework. Subsequently, that User’s content disappeared with the user.

To make matters worse, my nightly backup service was suspended at the end of October due to memory overuse, without my knowledge.

Fortunately I was able to recover the lost pages made by the lost User by pulling them out of the page trash, which was enough to recover most of my work.

After the User loss, HostGator (I know, not the greatest host) convinced me to sign up for a SiteLock membership with engineering support. SiteLock determined that there was no sign of malware, bot attacks, or hacks.

Interestingly, on December 23rd, I was updating some settings in the Jetpack Plugin and yet one more of my Subscriber Users disappeared. No idea what I did to cause this, but I suppose that could be telling.

Being a designer and not a developer I can’t be sure what’s going on, but I know enough to guess that it’s probably a plugin conflict that causing the User disappearance.

At this point ALL of my subscriber users are gone… seemingly at random (only Admins and an Author remain). It was impossible to determine why this was happening by disabling plugins or switching my theme because I cannot force it to happen. Really frustrating.

Does anyone have any thoughts? I’m at a loss and have spent all of my personal savings (retirement included) developing this business over the last year. I want to get business rolling, but if User profiles continue disappearing it’s going to be difficult.

Below is a list of the plugins I’m running. I know it’s a lot, but I’ve thinned it out as much as I can for now.

I really need to pay a developer to clean the site up, but that requires money, which I don’t currently have so I’m stuck.

Anyhow, maybe the plugin list will provide some clues that one of you out there will pick up on.

Ad Inserter
All In One WP Security
Autoptimize
bbp style pack
bbP topic count
bbPress
Broken Link Checker
Custom CSS and Javascript
Disable Gutenberg
Extended Widget Options
Google Analytics Dashboard for WP (GADWP)
Google Language Translator
iframe
Insert Headers and Footers
Jetpack by WordPress.com
Login Logout Register Menu
MC4WP: Mailchimp for WordPress
myCRED
Ninja Forms
CF Page or Post Duplicator
PW WooCommerce Bulk Edit Pro
Quick Page/Post Redirect Plugin
Rating-Widget: Star Review System
Really Simple SSL
Search Exclude
Page Builder by SiteOrigin
Smart Slider 3
SiteOrigin Widgets Bundle
User Registration Advanced Fields
User Registration Field Visibility
User Registration Geolocation
User Registration MailChimp
User Registration Profile Connect
User Registration Social Connect
User Registration WooCommerce
User Registration
User Role Editor
W3 Total Cache
WooCommerce Breadcrumbs
WooCommerce
WooSidebars
WZone – WooCommerce Amazon Affiliates
Yoast SEO
WP File Manager
WP Show Posts

I’ve still been unable to determine why my subscriber users are disappearing, and now they’re all gone… seemingly at random (only Admins and an Author remain). It was impossible to determine why this was happening by disabling plugins or switching my theme because I cannot force it to happen. Really frustrating.

https://www.50phumanity.com/

Below is a list of the plugins I’m running. I know its a lot, but I’ve thinned it out as much as I can for now.

I really need to pay a developer to clean the site up, but that requires money, which I don’t currently have so I’m stuck.

Anyhow, maybe the list will provide some clues that one of you out there will pick up on.

Ad Inserter
All In One WP Security
Autoptimize
bbp style pack
bbP topic count
bbPress
Broken Link Checker
Custom CSS and Javascript
Disable Gutenberg
Extended Widget Options
Google Analytics Dashboard for WP (GADWP)
Google Language Translator
iframe
Insert Headers and Footers
Jetpack by WordPress.com
Login Logout Register Menu
MC4WP: Mailchimp for WordPress
myCRED
Ninja Forms
CF Page or Post Duplicator
PW WooCommerce Bulk Edit Pro
Quick Page/Post Redirect Plugin
Rating-Widget: Star Review System
Really Simple SSL
Search Exclude
Page Builder by SiteOrigin
Smart Slider 3
SiteOrigin Widgets Bundle
User Registration Advanced Fields
User Registration Field Visibility
User Registration Geolocation
User Registration MailChimp
User Registration Profile Connect
User Registration Social Connect
User Registration WooCommerce
User Registration
User Role Editor
W3 Total Cache
WooCommerce Breadcrumbs
WooCommerce
WooSidebars
WZone – WooCommerce Amazon Affiliates
Yoast SEO
WP File Manager
WP Show Posts

Thank you!