Sérgio L. a11n

Hi Lavanya,

Thanks for letting us know. We will get back to you as soon as possible.

I’m closing this topic now. Feel free to open a new one if you need help with anything else.

Kind regards,

HI @luketapis,

Thanks for sending all the screenshots.

When there is a critical error such as this, it could be the server needs to be updated to allow for more memory/time. Looking at the initial Status Report I see the following:

WP Memory Limit: 256 MB

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 32 MB
PHP Time Limit: 30

The Memory Limit can be increased to 512, and the PHP time limit set to something around 300 instead of 30. The Post Max size can be increased as well, either doubled or set to something like 128 MB. You can either do it by yourself our contact your host. Check this page for more info: https://woocommerce.com/document/increasing-the-wordpress-memory-limit/

Try those and see if it helps. However, if the error persists, please, send us the Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs

Best,

Hi @rajat-dutt,

For assistance with customization or development with your site, we recommend reaching out to someone on our customizations page: https://woocommerce.com/customizations/

I can also recommend the following places for more development-oriented questions:
* WooCommerce Slack Community: https://woocommerce.com/community-slack/
* WooCommerce Community on Facebook: https://www.facebook.com/groups/advanced.woocommerce/

You may also be able to find someone willing to volunteer their time and knowledge in the free PHP support forum at PHP Builder or within the Advanced WooCommerce group on Facebook.

Best,

Hi @eng0el!

Great! I’m glad it worked, and thanks for letting us know how you solved it.

I’ll now close this topic, feel free to open a new one if you need further help.

Best!

Hi @navidsmh,

As Mirko requested, could you please provide us your zigocamp.com site’s logs?

To find the generated logs:

1. Go to WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select the latest fatal error log, then click view to load it.
3. Copy/paste the log into your response on this thread.`

Thanks

Hi @michalhl ,

The product category page is a post archive template and all archive templates use the global header image only. However, there are a few ways to show a custom header image for a specific page: with a child theme, plugin or with some custom css.

Can you please give us more details on how do you want to display the image in the header?

Best,

Hi @phoenixoracle,

To hide your sold-out products, go to: WooCommerce > Settings > Products > Inventory and there you have the option “Out Of Stock Visibility” – Choose to hide out of stock items from catalog.

Check this image for reference: https://snipboard.io/tCY5ub.jpg

And get to know more here: https://woocommerce.com/document/configuring-woocommerce-settings/

Let us know if we can help with anything else.

Best,

Hi @rikkerdesign,

Thanks for letting us know.

This topic is now closed. Feel free to open a new one if needed.

Best!

Hi @refuge77,

Can you please send us a full screenshot, so we can have a clear picture?

Also, to get a better understanding of your setup, could you please share a copy of your site’s System Status?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Best,

Hi @apendix!

Thanks for the screenshots.
To get a better understanding of your setup, can you please share a copy of your site’s System Status as André asked earlier?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Best,

Hi @blacksnow,

Thanks for sending those details. I’ve noticed that you’re using an outdated version of WordPress and WooCommerce.

WC Version: 5.8.0 - currently 5.9
WooCommerce: 来自 Automattic – 5.8.0 - currently 6.1.0

Can you please update both and check if the issue persist?

Best,

Hi @juweelwinkel!

Thanks for letting us know. Please let us know if there’s anything else we can help with.

Best,

Hi @stestory,

I’m not sure if I understand your question correctly. Did you lose the ability to edit the theme templates or does the option to edit the e-mail does not show under WooCommerce>Settings>Email and clicking “Manage”?

Can you post a screenshot of what you’re seeing?

Also, to better understand your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Best,

Great @igna70!

Thanks for letting us know how you solved it. I’m sure it will be helpful if someone comes across the same problem.

Best,

Hi @strigga

No problem! I will mark this topic as solved. Please, feel free to open a new one if you need help with anything else.

Best,