csimed97ecdb6ac

So to clarify, you hadn’t actually processed the refund you claimed several times was out of your hands and my account was going to be automatically closed, and you have decided to give support only now I’ve given a review – after claiming you couldn’t even reply to emails after I said no to a refund, as my account was being closed automatically. All this after threatening to close my account if I didn’t change my review to be a positive one, which I have in my inbox.

If I’m supposedly receiving support please tell me why I am getting ‘support’ from a forum and not replies to my emails for well over a week. Please do reply to my email clarifying what you meant by asking me to change my reviews. Thank you.

The solution is simple – I refused the refund and said multiple times as much as I am using the plugin. Then your team stopped replying. The solution would be to receive the support I paid for instead of cryptic threats to close the account yet again via forums as received on email before I stopped receiving support. I’m glad this is public so others can see the type of support offered if you close the account without our support though. I’ll update if I do hear so others can see.

They reply here but not to tickets? Weird. Don’t buy this. Terrible support and passive aggressive replies to reviews. The feature they claim not to support is for their plugin not to wreck the style of your header/footer on the Blank theme of WordPress. Something completely unrelated to their actual plugin that their plugin just affected for no reason. Then when it was resolved after SEVERAL weeks of passive aggressive back and forth, they offered a refund due to the length of time, and then said they would be deactivating my account. When I said not to do that, they ghosted. But can reply to reviews and not tickets? It was over a month for it to be resolved and still well over a week after asking about the status of my account I haven’t received a reply. I don’t waste time lying on reviews. If I say I haven’t had a reply, I haven’t. I have the emails that have no reply neither in my inbox nor your ticket system.