crysishm

I’m aware of it, what I want to achieve is to add some custom functionality to the plugin but as far as I know, modifying the core files isn’t the best approach, so I would like to know if I can override functions from outside the core, in an external plugin.

Yes but that would require buying the canned-response plugin. Isn’t there another way that doesn’t require addons? Sorry for the inconveniences.

Hi! thanks again. Could you please give me a hint on how to do the embedded image solution and the custom checkboxes without an extra plugin? I’ve got some wordpress knowledge so if there has to be some modifications in the code I could do it.

Okay, I’ll take a look at it. What about the static “client sign” field? That’s just something I want to be showed up at the print output because it has to be filled in paper. Is there a way to modify the static PDF output? In case I want to add more things like a watermark with the company logo, for example.

Hi. Sorry for the late reply.

This is an example of what I’d like:

View post on imgur.com

There are 3 fields:

A checkbox which I’d like to be available as an option on the ticket details admin page so it can be checked/unchecked and be showed on the print output.

A hours worked texbox, which I want to place in the ticket details admin page as well.

And a client sign field, which is static and would have to show up in every print output.

So these are the options I wanna add. How could I do it?
Thanks!