croixhaug

Hi @jpgoem it sounds like you’ll want to adjust your appointment type settings from “available blocks” (the default, which allows any start time) to “start times” (which allows you to specify that appointments start at 8am, 9:30am, etc)

We have a screenshot of that start times setting in this guide:

https://ssappts.com/guides/overlapping-bookings-with-unique-start-times/#2-adjust-appointment-type-availability-start-times

Note: it doesn’t sound like you need everything from the rest of that guide but just wanted to send you a screenshot of what the settings look like

Please let us know if you have any questions!

Nathan

@itspaul we hope to have a fix released next week. In the meantime, you could try going to SSA > Settings > Developer and disabling the new booking app temporarily. If that resolves the issue, you could certainly launch that way and switch back to our newer booking app after the fix is released.

Thanks,

Nathan

Hi @medhan thanks for the detailed screenshots. We will investigate the duplicate queries, although all the queries combined would be less than 0.3 seconds, so it’s likely unrelated to the overall issue you’re seeing. I see that you have messaged our team and have several threads going, so I’ll continue on the other thread rather than posting both places. Overall, I suspect there’s another issue or error message that we’re not seeing. The spinner is going in circles, but I expect there’s an actual PHP or javascript error and it’s not actually “still loading”. I’ll follow up with more as I find it

Hi there, could you share what SSA settings you have enabled? and what settings you have on the appointment type?

The first time you load availability, it may take a couple seconds (not 10) but after that it should load from our cache very quickly.

We’ve not had other reports of this issue and I’ve not seen it take 10 seconds to load unless the server/site is slow in general. If you can provide a link to a test environment that’s also slow, I’m happy to take a closer look!

Hi @bilion, absolutely! We have a feature to set the minimum notice required. We have some details and screenshots here:

https://ssappts.com/guides/appointment-type-settings/#scheduling-options

under the “Notice Required” section

Please let us know if you have any other questions

Thanks for the feedback, this is a plugin to help with troubleshooting and couldn’t realistically solve all problems for you.

Not all issues can even be detected automatically so we leave time for the user to evaluate and decide if the site is working after each change.

WP’s built-in Health Check is also a useful troubleshooting tool, but it only lets you disable plugins one at a time, whereas Plugin Detective will automatically try different sets of plugins to help you quickly narrow down the potential cause.

Hi @mbio86 we just released an update (v.1.2.14) which fixes the notice you saw on PHP 8.2. Please update to the latest version and let us know if you run into anything else!

Thanks,
Nathan

Hi @mbio86 we’ll be working on PHP 8.2 compatibility in the next release of Plugin Detective.

Currently WP itself is still technically in beta with PHP8.2, although I think it’s generally running fine and they intend to remove the beta tag in the next major WP release (6.3)

Please let us know if you see any further PHP 8.2 deprecation notices and we’ll add it to our internal list.

Thanks,
Nathan

Hi @fersitio, we are looking at the possibility of adding this to the plugin in a future release, but for now you could achieve this with some custom CSS like this:

body #hotspot-8003 .leaflet-container,
body #hotspot-8003 .hotspots-image-container {
background: transparent;
}

NOTE: the number 8003 is an example, but you would need to replace it with the one for your site. If you view HTML source and search for hotspots-image-container you’ll see a number like hotspot-123 and you’ll need to use that one instead of the 8003 provided above

If you’re not familiar with adding CSS to your site, we have a quick guide here: https://wpdrawattention.com/guides/adding-custom-code/

Please let us know if you have any questions!

Thanks,
Nathan

Hi @teszilla thanks for getting in touch, we’ll take a look at this library and see if it has an update that will eliminate the deprecated notice. The deprecated notice is a warning about future compatibility, but it shouldn’t impact how the application runs on PHP 8.1

In the meantime, I’d recommend adding this to your wp-config.php so that it doesn’t display the debug messages on screen, but writes them to a file instead:

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
define(‘WP_DEBUG_LOG’, true);

Thanks,
Nathan

Hi @danspr thanks for getting in touch. Both Draw Attention (Free version here on www.remarpro.com) and Draw Attention Pro (paid) are still actively maintained. We have a table detailing the difference between the free and pro editions partway down this page:

https://wpdrawattention.com/pricing/

Please let us know if you have any other questions!

Thanks,

Nathan

Hi @alexlitz yes we have customers successfully using our Draw Attention shortcode with WPBakery ??

thank you @giuse!

Hi @giuse I think we were able to figure out what the error would be based on a similar error report we just received, and I’ve released an update.

Could you please update to SSA v1.6.4.15 when you get a chance, and let us know if that solves the issue for you?

Thanks,
Nathan

hi @giuse we are having trouble reproducing this issue, I suspect there is something specific about the database configuration on your server.

Could you please go to the SSA support tab and see if there are any error messages in the debug log? You may need to turn on the debugger and then try to create an appointment type again to trigger the error.

If you could please email [email protected] with the subject line “database error” we will make sure it gets flagged and looked at immediately.

Thanks,

Nathan