crgccommsec

Mike … are you by any chance using the Genesis Framework for your theme structure? I’m wondering if this might be the culprit but haven’t had time to check it yet by going to a standard theme.

Hi … yes, we are using Yoast SEO … so, I just deactivated it, made a change to our main menu structure and upon attempting to save, we are seeing the same White Screen. Wish I had better news!

My apology for my delay in responding. We are also logging to a file and have seen no errors when the menu save fails. What we do see on an attempted menu save is the infamous white screen. We’ve just installed the Health Check and Troubleshooting Tool. We will run through troubleshooting as soon as possible and let you know what we find.

I am using the traditional menu editor. I’m in a meeting right now but will check debug results and let you know if I see anything in the next 2 hrs.

Thank you!

Has this issue been resolved? We are having the same issue of WP menu not saving while the Nav Roles plugin is activated. We’ve installed the Nav Menu Roles Toggle and attempted to save with this activated and deactivated, yet we’re still unable to save.

imarkelis,

Thank you! The fix you so kindly offered worked perfectly! I am not php knowledgeable, so the detail you provided is sincerely appreciated!

Wishing you all the best and thank you again for your help and kindness!

Hi Javier,

I also need to send different emails to newly created users and to updated existing users.

I saw the filters you developed for @nonprofitweb:

$email_to = apply_filters( ‘acui_import_email_to’, $email, $headers, $data, $created );
$subject = apply_filters( ‘acui_import_email_subject’, $subject, $headers, $data, $created );
$body = apply_filters( ‘acui_import_email_body’, $body, $headers, $data, $created );
$headers_mail = apply_filters( ‘acui_import_email_headers’, array( ‘Content-Type: text/html; charset=UTF-8’ ), $headers, $data );
$attachments = apply_filters( ‘acui_import_email_attachments’, $attachments, $headers, $data, $created );

———————————————–

I also saw the hook that @nonprofitweb provided to @lightwavin:

function custom_csv_import_subject($subject, $headers, $data, $created){
if ($created) { //check if $created is true
$subject = ‘New Applicants’;
}
else $subject = ‘New Member Information’;
return $subject;
}
add_filter( ‘acui_import_email_subject’, ‘custom_csv_import_subject’, 10, 4 );

————————————————

I tried adding each of these code segments to our code snippets plugin one at a time. What I don’t understand is how either of these filters/hooks are triggered.

For the code segment provided by @nonprofitweb, it looked like the hook would check to see if a user being imported was being created or was being updated. So, I created two email templates with subjects to match the $subject string in his code:

Template 1 Subject: New Applicants
Template 2 Subject: New Member Information

But, this didn’t work.

We’d like to be able to choose the email that is sent from a frontend import as a parameter to the shortcode, like this:

[import-users-from-csv-with-meta role=”subscriber” email=”Applicant Information”]
or
[import-users-from-csv-with-meta role=”subscriber” email=”New Member Information”]

Is this possible? If not, how is either of the filters/hooks above triggered to send one email template when a user account is created and the other email when the user account is updated?

Your help would be most appreciated.
Thank you!

• This reply was modified 4 years, 1 month ago by crgccommsec.
• This reply was modified 4 years, 1 month ago by t-p.

With WooCommerce enabled all versions of the Import and Export Users and Customers plugin DO work for Administrator users. However, only versions UP TO version 1.15.6.2 work for non-admin users who DO HAVE the create_users capability. Versions after 1.15.62 thru version 1.16.1 DO NOT WORK for non-admin users when WooCommerce is enabled.

With WooCommerce disabled all versions of the Import and Export Users and Customers plugin DO WORK for Administrator users AND for non-admin users who HAVE the create_users capability.

When the newer versions of the plugin fail for these users, the “Inserting and updating data” message displays and the import file header row displays, but no import records are displayed, no error message is displayed and the records are not imported.

Please let me know if you would like us to do further testing to assist you.

Kind regards

Hi Javier,

In addition to my response back to you earlier today (see above), we have additional information discovered during our troubleshooting … we rolled Import and Export Users and Customers back from version 1.16 to version 1.15.6.2 and the Frontend Import works perfectly for Administrators and users with the create_users capability even with WooCommerce enabled.

Hopefully, this will help you to identify what changed after version 1.16.6.2 to trigger the issue we’ve reported.

Thank you and kind regards

Hi Javier,

Thanks again for your quick response. I’m not sure what you mean by saying “if your user cannot create users”. Frontend import is failing for our users who DO HAVE the create_users capability. In addition, we DO HAVE the latest version (v 1.16) of the Import and Export Users and Customers plugin installed. And, when we deactivate WooCommerce v 4.5.2, Import and Export Users and Customers import DOES WORK on the frontend for these users.

Another observation that may be helpful to you in working to solve this is that Import and Export Users and Customers continues to work for users with the Administrator role whether WooCommerce is activated or deactivated.

We will gladly work with you in an effort to resolve this issue. If we can support you by performing any troubleshooting steps for you, we are happy to help.

Kind regards

Hi Javier,

This issue has not been resolved. However, after seeing the “import failing” post made today (8 hrs ago) where you responded that there was a conflict with WC Subscriptions we began addition troubleshooting. While we do not use WC Subscriptions, we do use other WooCommerce plugins including: WooCommerce 4.5.2, WooCommerce PayPal Checkout Gateway 2.0.3, WooCommerce Menu Cart 2.9.5, and WooBuilder Blocks 3.6.0.

We initially deactivated these 4 plugins and “Import and Export Users and Customers” began working again for roles with the create_users capability. We then reactivated the WooCommerce plugins one by one and we were able to isolate the issue to the main WooCommerce 4.5.2 plugin.

Would you kindly take a look at this? We would be grateful to have a solution to this conflict as we have really come to rely on your plugin but we also need to maintain our online store.

Thank you!