crespialemany

Well, glad to read this. I installed now a VPN (monthly payment) and tried to pay, and worked in Germany and India, and all was fine.

Thank you for your recommendation about the captcha, will consider to move it. I think it is some problem of my customer.

Thanks a lot everyone for testing my issue.

Hello @slash1andy ,

Actually, I don’t have a lot of information, because is just a text message that the customer sent to me. I know they are using safari, so maybe is a MacOs problem, and they tried to proceed using the language germany, english and spanish. All the cases gave errors. Some other clients from Scotland and Brazil didn’t have any troubles.

I really don’t know what could it be, I’ve checked all the configuration from Paypal, Woocommerce, etc. and all seems correct to me.

Hola @andersonnarciso , muchas gracias por tu ayuda. Bueno, esta es una buena noticia, ya que pensábamos que este problema afectaba a todos los países. ?Podría ser la configuración de Woocommerce?

Hello @gabrielfuentes . I can’t confirm if it happens to all the payment methods. The customer answered now to us that they just used Paypal method. Anderson Narciso tried to proceed in Brasil and he said there wasn’t problems. Could it be some list country problem?

The following images represents the countries list configuration we have in our WooCommerce config:
1. https://drive.google.com/file/d/1f4sDZj8BILIf4mz4OBYKFTJZInRw-hxz/view?usp=sharing
2. https://drive.google.com/file/d/1cmLGx3SnA9tihzMxQ6N9By1ulmQvvIg8/view?usp=sharing

Thanks a lot,