creativerelease

Thank you so much, @lorro. Fixed it perfectly.

I really appreciate the help ??

The hosting people said this:

Your domain ratasouth.co.nz is currently using Default (Windows win2) domain template which will prevent you from using WordPress that may be installed on different hosting provider.

Please point your domain to correct server to enable your domain to work with your installation.

???

I think that the site may be ASP/.net

Do you think that is the problem?
The preview for the site, from the hosting is.

https://ratasouth.co.nz.win2.mydns.net.nz/

Hmmm.

I’m not sure – should I find out?

Yes it is in the same folder!

The folder is:

ratasouth.co.nz > ratanew

Do i need to move it? It is in the same place as all the files for the existing website ie. index.html

Hosting is webdrive.co.nz

Yes the permission is 755