CrazySerb

Doesn’t sound right at all, I know, as none of the pages/posts even had the comment form enabled until I turned this plugin and this setting on.

I’ll send you the login and details in a minute.

@suascat_wp you guys could just as easily add a single checkbox option in plugin’s settings to control this too, you know…

Yeah, this plugin is broken / doesn’t work.

I tried exporting a menu with a few Custom Links only (not tied to any specific pages or page IDs) and importing it into a blank site, and still got the “error in processing” message.

Fix this, guys.

I would like to know the same, as we don’t want to duplicate/replicate any pages or posts… we just want the menu items.

Any idea what’s happening here, from those screenshots?

The only way out of this problem is disabling Ultimate Member plugin itself, as then logins via wp-login.php work just fine, and users who would simply get returned to the login page without any error shown can easily log in…

The minute we turn Ultimate Member plugin back on, logins for half the people (thousands of users) turn into a nightmare and they just keep getting redirected to the login page over and over and over… until they try a different browser. And that’s impossible to expect (or suggest as a workaround) from thousands of users – to install a separate browser just to browse our website.

What happens when that browser “locks up” like this and kicks them out the same way… they need to install a 3rd browser to keep going?

@ultimatemembersupport

Is this what you’re looking for?

https://prnt.sc/PwM-FhHzFvrl
https://prnt.sc/_wPYZ9eJedws
https://prnt.sc/IMexCgGR7gsL

That’s for the administrator role.

But this is affecting ALL user roles and accounts – from administrators to regular subscribers. Some users are not affected by it, some are.

@ultimatemembersupport sure, that setting/page is left all unchecked, and site is accessible to everyone: https://prnt.sc/lhf_jq0lBSEm

Oh, I see… you have time to respond with “please don’t bump your topic” note, but no time to respond to the issue at hand, even with a “we’re too busy” message or whatever other reason you might have to keep these issues lingering with no response for weeks (a whole month in this case).

Good to know going forward how reliable the support for this plugin is…

Can you guys provide any sort of troubleshooting for this plugin’s redirection setup and rules? Is there a troubleshooting section where we can see what’s being redirected where and how (other than the obvious redirect settings in General Settings)? Or can you respond with that list here somehow… as we can’t figure out why nobody who’s previously been able to log into the site cannot do that anymore on the same browser, no matter how many times they clean out their cookies and cache.

{ forum moderator note: please dont “bump” your topic, unless you have sufficient details to add. Just bumping it usually does not help anyhow }

• This reply was modified 2 years, 11 months ago by Yui. Reason: bump note

Anyone?!

This is so frustrating.

Administrators cannot log in, Editors cannot log in, users have to keep changing browsers in order to access their user area.

I don’t know what you did but it somehow screwed up the whole /wp-admin logins / cookies / redirection somehow.

@emrevona yeah, no, that’s not gonna work, not even remotely.

We can’t just “use a new fresh wp installation” on 5 sites that are affected by this when they have hundreds of thousands of users, posts, pages and content.

That’s not a viable suggestion or solution at all.

@emrevona well, where do I look for the problem then instead?

You claim that the installation is hacked, and I did a deep search on it everywhere I could possibly think of in the installation (files and database) and nothing came up.

So this has to be coming from somewhere and has to be identifiable somehow…

@emrevona ok, but hacked how? I can’t find that link or text anywhere in any of the files (I do a search on the server across all the files in the folder) or in the database itself. It’s nowhere to be found.

Actually all UM logins are now just simply returning back to login page, for all users.

Ugh.

How do we reset / fix this, as there’s gotta be something in plugin settings / cache of some sort that is causing this.

@aswingiri I don’t know how to answer that question.

It is a global problem on what I think are all users’ browsers at this point, as there are at least 2 of us who couldn’t log in / reach wp-admin on browsers we were already logged in (Chrome), so we had to switch browsers to Firefox and then it worked.

I tried clearing cache, cookies, everything in Chrome, and nothing worked. Another user used Brave (which is set to clear cache/cookies/history every time it’s closed) and re-opening it fresh still didn’t work, so it’s something very specific to the browser/local cache somewhere maybe?

Again, it’s not any one of the other 30+ plugins that we have on the site that’s causing it, as we tried disabling each one, one by one, and testing it out, and the only scenario that worked was when we disabled Ultimate Member one. So… I’ve kinda sorta isolated the problem on my end, but that’s as far as I go, as I don’t know the inner workings of Ultimate Member or its hooks/settings/database config that might cause this.