cpugeek75

Hello @rajeshml,

Here is the link to the screenshot.

https://prnt.sc/ks8Yn1Fry6MX

Hi @carolm29,

I looked and there is no ticket number, I refreshed the page and the chat bubble went away.

@carolm29
I submitted a ticket yesterday morning at 6:18am. I never received confirmation that the ticket was received and since I did it from my phone I was really unsure. Not knowing if it was, I attempted again last night with my computer and noticed it put it into a chat bubble, is this normal, will I eventually get a response in the chat bubble?

Thank You.

Sorry, that was my brain recovering from the beating. Version is 5.7 trying to upgrade to 5.7.2.

I just updated to the latest version, 5.3. Same problem.

Waterwaysequipment.com. Problem is you can’t see the problem from the public side. This happens when I create the Form on the Admin side. I have attached pictures with comments below.

<a href="https://waterwaysequipment.com/capture-1.png" rel="noopener" target="_blank"></a>
Clicking Add New brings up this information (Default Template)

<a href="https://waterwaysequipment.com/capture-2.png" rel="noopener" target="_blank"></a>
Showing Mail Tab after clicking Add New (again Default Template information), Messages and Additional Settings tabs also have pre-filled information.

<a href="https://waterwaysequipment.com/capture-3.png" rel="noopener" target="_blank"></a> After clicking Save you can see the Form tab is now blank!

<a href="https://waterwaysequipment.com/capture-4.png" rel="noopener" target="_blank"></a> Mail Tab is also blank after clicking Save

• This reply was modified 4 years, 1 month ago by cpugeek75.

Interesting. This must be baked into word press or the theme somehow. I have disabled every plugin including MMM and it still happens. I found an old post that said to go to Appearance > Menu then click on the Screen Options link at the top right, check the box Target Link. Still nothing.

Back to the drawing board, thanks for the suggestions.

-Jason

Interesting. This must be baked into word press or the theme somehow. I have disabled every plugin including MMM and it still happens. I found an old post that said to go to Appearance > Menu then click on the Screen Options link at the top right, check the box Target Link. Still nothing.

Back to the drawing board, thanks for the suggestions.

-Jason

Problem solved. Solution below

Go to the Appearance Editor, from there make sure you are editing the WordPlus theme. Select the Style.css file and insert the following under the layout section

.index-column-5,
.index-column-6

(be sure to add a comma after .index-column-4

click Update file to save the changes.

After that go to Theme Functions (functions.php)
Find this section of code

array(
	'1'     => __('One Column','wordplus'),
		'2'  => __('Two Column','wordplus'),
		'3'  => __('Three Column','wordplus'),
		'4'  => __('Four Column','wordplus')

add this

'5'  => __('Five Column','wordplus'),
'6'  => __('Six Column','wordplus')

again be sure to add the comma after line 4.

Don’t forget to click Update file.
Now go to Appearance, Customize and Archive Layout. You can now chose 5 or 5 columns.

That’s it. If you have a large enough screen you’ll now see six columns (or five if that is your choice.

Solution found:

Go to Themes, Edit CSS (make sure your editing the WordPlus Theme).

Add the following: `@media screen and (max-width: 500px) .banner {

}`

On the right under Publish click on Mobile Compatible and select Yes

Click Save Stylesheet

Should be working

@francoisetati

Did you get this figured out. I see your site drops the header if re-sized…was this intentional?

Solved. It was a minor over site. For those that need the solution, you must change both instances of contact_form_pop.

<a class="fancybox" href="#contact_form_pop1"><img class=" size-full wp-image-111 aligncenter" src="https://markethouse.org/wp-content/uploads/2015/05/Request-A-Quote.png" alt="" width="128" height="59" /></a>
<div class="fancybox-hidden" style="display: none;">
<div id="contact_form_pop1" style="text-align: center;">[contact-form-7 id="161" title="Contact form 1"]</div>
</div>