cpothemes

Thanks for the kind words Angelo!

Highly appreciated.

@rearjm – thank you for the kind words.

That’s actually a very good suggestion. I’ve added it to our product roadmap and it’ll be added shortly.

Thanks for the suggestion!

Cristian.

Hi there,

add this code as well:

`
.slider-slides .slide-content {
text-transform: capitalize;
}

Cristian.

Hi @px2,

turns out, this is actually a CSS bug which can be easily fixed by pasting in this custom CSS code, in: Appearance -> Customize -> Additional CSS:

.woocommerce ul.products li.product .woocommerce-loop-product__title {
color: #333 !important;
}

Feel free to change the #333 color value to whatever you see fit. Just keep in mind this is HEX color code, and you might find this useful for picking a new color: https://htmlcolorcodes.com/color-picker/

Thanks,
Cristian.

Hi @px2,

do you also have the “CPO Shortcodes” plugin installed & activated?

I’ve just tested this on our demo site, and shortcodes (for columns) are being rendered fine. See here: https://demos.cpothemes.com/allegiant/shortcodes/

Hi there,

you can achieve this by using the following custom CSS code which you can paste in: Appearance -> Customize -> Additional CSS:

.slider-slides .slide-title {
text-transform: capitalize;
}

Thanks,
Cristian.

Hi ,

to increase the font size in the featured section, just paste the following CSS code into: Appearance -> Customize -> Additional CSS:

#features .feature-content p {
font-size: 16px; 
}

Feel free to change the 16px value to whatever you consider appropriate.

Thanks,
Cristian.

Hi Gustavo,

just use: [email protected] – that’s our main support email address.

Thanks.

@tristanwillems – I will look into this ASAP.

Thanks,
Cristian.

@edkniz,

just a heads up – I’ve been looking into this, but I still haven’t found out why exactly it’s happening. Still need to do some testing, but once I figure it out, will release an update to address this, most likely.

Thanks,
Cristian.

@qhk,

I’m not sure I can really answer that question as I’ve never hosted a site with GoDaddy. But, I did manage to find this: https://au.godaddy.com/community/cPanel-Hosting/PHP7-Update/td-p/39347

If you can turn on PHP 5.6, uBer reCaptcha should start working just fine.

Let me know if you need further help.

Thank you for taking the time to reply here Romolo @rrcstudio,

I’ve gone ahead and refunded the payment. I’ve also extended your license key and made it for unlimited & lifetime usage. This way, you’ll be able to use it on as many sites as you wish – that is, considering you’re still willing to give Modula a try after this ??

As I previously said, everything will be addressed in the shortest possible time.

If the issue was coming from our plugin, and you guys managed to fix it – we’d appreciate a pull request here: https://github.com/MachoThemes/modula-lite with the proposed fix. This way, we’ll make sure it gets added for our next update and anyone can benefit from it.

Happy (almost) week-end Romolo!

All the best,
Cristian.

Hi Romolo,

I’m really sorry you’ve had a bad experience with our support system. My name’s Cristian and I’m the owner of Modula Gallery Plugin. I’ve just got notified via email about this issue and thought I’d pop in and try to reply as best as I can.

Re. our support system:

I can see why ticketed support (what we offer, via email) might not be the best solution in time-sensitive scenarios such as yours. We’re striving to offer the best possible support to all of our clients, as fast as we can.

Offering live-chat support via Skype, WhatsApp or direct phone calls (what you suggested) is not something we can offer at this time nor was it advertised as a support channel on our website. Please understand that live support would have been considered an extra service and charged as such.

Re. access to your database & sensitive information

Due to the fact that usually plugins break down due to various exotic server configurations or conflicts between other pre-installed plugins or themes, it’s only our duty as web developers to try and investigate. When requesting access, we’re not looking to harm your company in any way, but only understand where the issue’s coming from. I do understand your point of view though and have instructed our support engineers to rely more on video guides or screen-sharing solutions, where you – the client, can see – in real time – what they’re doing.

Re. not helping at all

10 replies from our support engineer over the course of 5 days (that’s less than 12 hours between replies, on average) – I wouldn’t call that ‘unwilling to help at all’. I’ve just gone over & re-read the support tickets in which our engineer instructed you on 3 different occasions what to do, but you seemed unwilling to try her solution.

From what I’m currently seeing, you’ve actually managed to fix your issue – and I’m really happy to see you did.

Takeaway points:

You are very correct that our support system wasn’t the most effective one and probably communication could have been sped up if we’d only been using a live-chat system. We’ll be exploring solutions for this in the future.

To extend my apology I’m officially offering you a refund for your payment, if you’re interested in taking me up on this offer you can either reply here or on the support thread. It seems unfair that you’d have to go through so much trouble only to fix it yourself in the end. Clearly, we still have things to work on and improve and I will personally take care of it.

Thank you,
Cristian.

• This reply was modified 7 years, 10 months ago by cpothemes.
• This reply was modified 7 years, 10 months ago by cpothemes.
• This reply was modified 7 years, 10 months ago by cpothemes.
• This reply was modified 7 years, 10 months ago by cpothemes. Reason: underline isn't supported

This should be fixed with the latest version of Brilliance.

Cristian.

Hi @oshun55,

sorry to hear that. I hope you’ll find a theme to fit your needs and likings. We’ll make sure to work more on our documentation so no one else feels like it’s lacking.

Thank you for the suggestion!

All the best,
Cristian.