coughlin

Hi Michael,

We finally found a solution to the issue. Our specific firewall settings were restricting the use of the REST API and certain functions of the CPT UI & ACF plugins.

Here is the documentation that refers somewhat to the issue we were having. Once we adjusted the firewall settings, including some JSON settings as well, we were no longer having the issue and I was able to keep ‘REST API’ as ‘True’ with no problem! This was the best possible solution as we wanted the new block editor but also wanted to having everything save on the first try haha! So if you wouldn’t mind maybe putting this in your knowledge base for another time this might be brought up? This was extremely confusing and frustrating for us, and I would love to save someone else from having the same issues!

https://cloudlinux.zendesk.com/hc/en-us/articles/6091036595228-Errors-on-Plesk-server-ModSecurity-JSON-support-was-not-enabled

Let me know if you have any more specific questions that might help, I did not make the firewall settings changes but I can get more details from the person who did if you need them!

Gotcha,

I tested that as well and didn’t seem to make any difference. Have a good evening! Get back to you soon.

Thanks,

Just a question, did you have the custom fields REST API on or off in the field group settings?

Hi Michael,

Thanks for looking into it. I will go back and run some more tests on my end to see if it has to do with any plugins I’m running. Have you heard anything similar to this with anyone else finding solutions? If I find out what it is I will let you know for your documentation.

Thanks!

Hi Michael,

That is pretty much correct. Generally I go straight to publish, but I have tried the procedure with both ‘save draft’ and ‘publish’. In both attempts, when REST API is ‘true’, the information will not save in the fields ON THE FIRST TRY! It will save after the second try, in most cases. This only becomes apparent, however, when you leave the post and come back in. It will “look” like it has correctly filled the fields, but exiting and coming back in will reveal it has not!

The reason I know this is because those fields will not show on the front end of the website when being pulled dynamically AS SOON AS I leave the post after publishing. Even if I don’t go back in, the information is lost. Therefore it must be happening either at the save point or at the exit point of the post.

I would make a test post with the REST API ‘true’ , do the saving and checking procedures, then trash that post and try another one with the REST API ‘false’. This is how I discovered the issue

Thanks!

Sure Thing!:

{"planning-board":{"name":"planning-board","label":"Planning Boards ","singular_label":"Planning Board","description":"This is a custom post type for Planning Board meetings and Minutes. ","public":"true","publicly_queryable":"true","show_ui":"true","show_in_nav_menus":"true","delete_with_user":"false","show_in_rest":"false","rest_base":"","rest_controller_class":"","rest_namespace":"","has_archive":"false","has_archive_string":"","exclude_from_search":"false","capability_type":"post","hierarchical":"true","can_export":"false","rewrite":"true","rewrite_slug":"","rewrite_withfront":"true","query_var":"true","query_var_slug":"","menu_position":"","show_in_menu":"true","show_in_menu_string":"","menu_icon":"dashicons-excerpt-view","register_meta_box_cb":null,"supports":["title","editor","custom-fields","revisions"],"taxonomies":["meetings_minutes"],"labels":{"menu_name":"Planning Board","all_items":"All Agendas and Minutes","add_new":"Add New Document","new_item":"New Document","add_new_item":"","edit_item":"","view_item":"","view_items":"","search_items":"","not_found":"","not_found_in_trash":"","parent_item_colon":"","featured_image":"","set_featured_image":"","remove_featured_image":"","use_featured_image":"","archives":"","insert_into_item":"","uploaded_to_this_item":"","filter_items_list":"","items_list_navigation":"","items_list":"","attributes":"","name_admin_bar":"","item_published":"","item_published_privately":"","item_reverted_to_draft":"","item_scheduled":"","item_updated":""},"custom_supports":"","enter_title_here":""},"town_board":{"name":"town_board","label":"Town Boards","singular_label":"Town Board","description":"Posts pertaining to town board activities","public":"true","publicly_queryable":"true","show_ui":"true","show_in_nav_menus":"true","delete_with_user":"false","show_in_rest":"false","rest_base":"","rest_controller_class":"","rest_namespace":"","has_archive":"false","has_archive_string":"","exclude_from_search":"false","capability_type":"post","hierarchical":"false","can_export":"false","rewrite":"true","rewrite_slug":"","rewrite_withfront":"true","query_var":"true","query_var_slug":"","menu_position":"","show_in_menu":"true","show_in_menu_string":"","menu_icon":"dashicons-excerpt-view","register_meta_box_cb":null,"supports":["title","editor","custom-fields"],"taxonomies":["meetings_minutes"],"labels":{"menu_name":"Town Board","all_items":"All Agendas and Minutes","add_new":"Add New Document","add_new_item":"","edit_item":"","new_item":"","view_item":"","view_items":"","search_items":"","not_found":"","not_found_in_trash":"","parent_item_colon":"","featured_image":"","set_featured_image":"","remove_featured_image":"","use_featured_image":"","archives":"","insert_into_item":"","uploaded_to_this_item":"","filter_items_list":"","items_list_navigation":"","items_list":"","attributes":"","name_admin_bar":"","item_published":"","item_published_privately":"","item_reverted_to_draft":"","item_scheduled":"","item_updated":""},"custom_supports":"","enter_title_here":""},"job_posting":{"name":"job_posting","label":"Job Postings","singular_label":"Job Posting","description":"","public":"true","publicly_queryable":"true","show_ui":"true","show_in_nav_menus":"true","delete_with_user":"false","show_in_rest":"true","rest_base":"","rest_controller_class":"","rest_namespace":"","has_archive":"false","has_archive_string":"","exclude_from_search":"false","capability_type":"post","hierarchical":"true","can_export":"false","rewrite":"true","rewrite_slug":"","rewrite_withfront":"true","query_var":"true","query_var_slug":"","menu_position":"","show_in_menu":"true","show_in_menu_string":"","menu_icon":"","register_meta_box_cb":null,"supports":["title","editor","thumbnail","custom-fields","page-attributes","post-formats"],"taxonomies":["category","meetings_minutes"],"labels":{"menu_name":"","all_items":"","add_new":"","add_new_item":"","edit_item":"","new_item":"","view_item":"","view_items":"","search_items":"","not_found":"","not_found_in_trash":"","parent_item_colon":"","featured_image":"","set_featured_image":"","remove_featured_image":"","use_featured_image":"","archives":"","insert_into_item":"","uploaded_to_this_item":"","filter_items_list":"","items_list_navigation":"","items_list":"","attributes":"","name_admin_bar":"","item_published":"","item_published_privately":"","item_reverted_to_draft":"","item_scheduled":"","item_updated":""},"custom_supports":"","enter_title_here":""},"public_notice":{"name":"public_notice","label":"Public Notices","singular_label":"Public Notice","description":"","public":"true","publicly_queryable":"true","show_ui":"true","show_in_nav_menus":"true","delete_with_user":"false","show_in_rest":"true","rest_base":"","rest_controller_class":"","rest_namespace":"","has_archive":"false","has_archive_string":"","exclude_from_search":"false","capability_type":"post","hierarchical":"true","can_export":"false","rewrite":"true","rewrite_slug":"","rewrite_withfront":"true","query_var":"true","query_var_slug":"","menu_position":"","show_in_menu":"true","show_in_menu_string":"","menu_icon":"","register_meta_box_cb":null,"supports":["title","editor","thumbnail","post-formats"],"taxonomies":["category","post_tag"],"labels":{"menu_name":"","all_items":"","add_new":"","add_new_item":"","edit_item":"","new_item":"","view_item":"","view_items":"","search_items":"","not_found":"","not_found_in_trash":"","parent_item_colon":"","featured_image":"","set_featured_image":"","remove_featured_image":"","use_featured_image":"","archives":"","insert_into_item":"","uploaded_to_this_item":"","filter_items_list":"","items_list_navigation":"","items_list":"","attributes":"","name_admin_bar":"","item_published":"","item_published_privately":"","item_reverted_to_draft":"","item_scheduled":"","item_updated":""},"custom_supports":"","enter_title_here":""}}

We have several Post Types, it seems like all of which are having issues. I can confirm definitely that it happens in both “planning boards” and “town Boards”, haven’t consistently tested it in the other post types. Let me know if you need more from me! Thanks.

Thank you for your reply. We are dealing with a single select field box and I add your CSS to the form and used .forminator-select with no success. The effect the client wants to have can be found at this URL;

https://covingtonwa.gov/businesses/chamberbusinessawards.php

Client want to duplicate the large single select box (e.g. Spirit of Covington Award for 2020, Business of the Year Award for 2020, etc.). Thank you and your assistance is greatly apprehended.