corymiller303

Brian, very sorry your experience wasn’t great … we work hard to ensure that we’re trying to breakdown a complex topic (ecommerce) as easily as we can but admittedly we can always improve.

I’m not sure why your products weren’t showing up … but without more information we can’t help you.

If there are other specific issues you have though about Exchange, I’d love to hear them more in detail by emailing me at cory at ithemes dot com.

David, that was never the intention … with a plugin this size and at this scale, we’re going to miss things.

We’re can’t and won’t chase down every plugin integration … however we will look at doing a couple of filters so you and others can integrate. (Which we’re looking at rolling out as I type actually.)

Also, by the way, your post on your site isn’t allowing comments, which is sad because I’d love to set the record straight since you choose to do all of this publicly.

Honestly, I had to Google “sharp practice” (you learn new things every day!) and frankly, that’s pretty offensive and unnecessary… especially coming from someone who is a competitor.

Having done this since 2008, our record and character stand by themselves … but I’m always happy to help clarify things when we’re not slandered.

You also could have emailed us directly but instead chose public forums to do so with things that could have EASILY been handled privately.

Maybe I’d call that Sharp Practice. Sad, this could have been handled quickly and easily without the publicity stunt.

–Cory

Thanks David @ InfiniteWP – it was good meeting you in Phoenix for Pressnomics last year and hope we can continue to work together on these things (with all our projects). Really appreciate chiming in and lending support to the issues. We are eager to get the compatibility back.

Thanks for the update Bill aka “Security minded anonymous individual.” I agree — we could always do a better job communicating. The buck stops here on that.

Also – I’ve never been shy about telling people they are welcome to dialog with me privately about issues and promising to try my best to respond in a timely manner and offer transparent answers before it gets to this.

My email is pretty simple to figure out — cory + ithemes.com. For future reference. ??

First and foremost, I typically don’t respond to baseless insulting posts like this by anonymous people whose only two replies are to this plugin. Seems like there is an agenda here. And as such, I’d question where and more importantly who this is coming from and urge you in the future if you feel so strongly to do so not under the cloak and comfort of anonymity, but put your name and face out there like we do here.

I’ve personally been in this community for 7-8 years now … and running iThemes for the last 6+ years … our name, our track record stand by themselves, but I’ll use this as an opportunity to say what we’ve been doing and are committed to do with this plugin for the foreseeable future — namely give it a home and the nurture and support it and the community deserves.

I’m going to let Chris Wiegman, the developer of Better WP Security, who we hired full-time in Dec. 2013, to work almost exclusively on this project, address the specific issues you mention with InfiniteWP.

Since we hired Chris though, he has worked non-stop on rebuilding the plugin from the ground up to make it more efficient and to have the time to focus on some issues with this free www.remarpro.com plugin to make it even better … on our dime.

Prior to joining our team, Chris was laboring over this project like thousands of other plugins in the WP.org repo on nights and weekends while he worked another separate full-time gig. We hired him to be able to focus on the project as well as keep improving and extend it to other new (and, yes, paid features in addition).

When this new version is released, we’ll have already sunk a lot of money (Chris’ time, in addition to a designer, front-end developer and more from our team) into making a totally free and very popular WordPress security BETTER for the WordPress community.

As for InfiniteWP or any other service like it, we DO want to work with them to offer our product … why wouldn’t we want one of our products running on other platforms? That’s more potential users and customers using one of products.

The problem is that there is an issue with InfiniteWP that has not been addressed after back and forth conversations with them and we must, to protect our community, take it out. (Again Chris will address that technical issue in more detail.) So it is actually an issue of trust … with a plugin that is charged with protecting sites, to NOT do this would be an issue of trust.

We’ve always sought to work with other developers to help our mutual customers — since 2008.

I’m happy to help address any rational, non-insulting concerns or questions the WP community has … but I stand firmly in saying … a really good WP security plugin now has a great home, employing its developer full-time, to keep making it better and better FOR the WordPress community.

Idea, I think we’ve already solved your issue … but FYI, here’s our contact information … https://ecommercethemes.com/contact/

The eCommerce Theme is 2.5 compatible. That’s what the demo site uses.

Idea, the Ecommerce Theme is 2.5 compatible …. if you’d like more support or questions, please go to https://ecommercethemes.com/contact/

Would be glad to help!

–Cory