corsonr

Hi @andremfagundes,

First, make sure you’re updated to the latest version of the “Facebook for WooCommerce” plugin.

Then, at the connection step “What is Woocommerce Integration allowed to do” make sure all fields are enabled. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default.

If none of those things work, as the error that you’re seeing isn’t very informative, we have a snippet that will give us some additional error information. This should give us a better indication as to what might be happening here.

Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.
You can view the snippet here:


add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );


Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show?

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi @bettinag,

Well, that is supposed to work ?? – If not, I guess that would require some manual actions. You could use WP-CLI to automate some tasks like bulk deleting product, orders, etc…

wp post list --field=ID --post_type=product --posts_per_page=2000 | xargs wp post delete --force

for instance this would delete all products, you can then modify the command for order, users, attributes…

Thanks.

However the notes that you pasted do not highlight the cause of the issue. Can you please go to the Stripe settings and check the option corresponding to the logging system so that next time the log saves the data we’ll need to troubleshoot this issue. Please go to **WP Admin → WooCommerce → Settings → Payments → Stripe** to enable this option.

Hey,

Ok, thanks.

Since we didn’t build this extension I don’t have much insight here to offer further assistance on the cause of these errors. Though I don’t like to redirect you, as a next step, I’d suggest reaching out to the creators to see if they’re able to provide some additional guidance.

is possible order status manager conflict with stripe gateway

As far as I know, those two extensions can combine well together.

I’d suggest you enable the log, and make a payment yourself so that it adds content to the log, and then share with us the log.

Hey, thanks for the extra details. That’s an interesting one. I suspect that the extension you used didn’t add in the import file all the WooCommerce tables and thus some entries are missing, that’s all I can think of.

What you could do is run a database export for the old site, and export all orders, users, products etc… created in the new site this month, and finally import those new entries into the database export from the previous site, if that makes sense ??