cooperhsp

Hi @myclayton,

Ah, I see what you mean. No, we did not keep our old PayPal plugin enabled. We have been using only your plugin for a while (at least a year, I believe). These PayPal managed subscriptions have been renewing without issue for at least several months. If your plugin isn’t handling these PayPal managed subscriptions, then do you think our issue is due to an update to WooCommerce Subscriptions?

Hi @mrclayton,

I was told previously that your plugin did support PayPal managed subscriptions. That’s a good guess about having an old PayPal plugin enabled, but we do not have any other PayPal plugin installed, and we didn’t when the issue started. Would you recommend enabling “PayPal Standard” from the WooCommerce “Payment” settings page?

Best Regards,

Sure thing! I’ll submit a support request right now.

Hi Payment Plugins,

Thank you for your speedy response! We appreciate the great support we get from Payment Plugins. You are right. That subscription was probably made with WooCommerce’s PayPal plugin.

That is excellent news. We will await your update.

Best,
Cooper

Hi Payment Plugins,

My apologies for the delayed response. Thank you for clarifying. We use WooCommerce PayPal Payments, and it does handle subscriptions that exist within PayPal. There are webhooks available that allow us to be notified of many events, including when a payment is completed (although we don’t currently use any of these webhooks).

To clarify, would our existing PayPal Reference Transaction subscriptions renewals successfully process even though they were not created using your plugin? And do you think there is a way we could continue to handle renewals orders for subscriptions in PayPal using your plugin? We’d love to switch to your plugin, but we’d lose too many subscribers if we required all our legacy subscribers in PayPal to re-subscribe.

Thanks for your help!

Best regards,
Cooper Walter