Kit

Can you please share screenshots of your settings (making sure not to show any API Key or Secret) and the form? Thanks!

Sorry for the incorrect information. You can absolutely get your API key on the Free plan, which can be found at https://app.convertkit.com/account_settings/advanced_settings.

Hope that helps!

No subscription is required to use this plugin, and it supports our free account. Curious where you’re seeing a requirement to pay here? Thanks!

This isn’t something we’re immediately reproducing:
https://www.loom.com/share/8289aff5f69e4c4abf505dda8adf11a2?sid=447c5619-6fb4-40d5-8015-ca1c4aa54bfd

You may wish to:

1. Enable debug logging or use a debug plugin to capture any errors that might point to the underlying issue.
2. Attempt to isolate the issue by using the Health Check & Troubleshooting Plugin, which will allow you to enable just the WPForms and this Plugin whilst logged in (without impacting site visitors, who will see all active Plugins).
3. Confirm that you’re using this Plugin, and not the recently created ConvertKit Addon from WPForms, which requires a paid WPForms plan (if you’re using their addon, you’d need to raise a support query with them. If you’re not using their addon and have a paid plan, you may wish to try it to see if that resolves the issue).

Thanks!

I believe the issue with orders not going through has been resolved, based on your conversation with the support team.

To sync past orders, you may wish to use the WP-CLI command ckwc-sync-past-orders, available in 1.7.1 of this Plugin. Use the --limit=100 option to specify a limit if you wish to send past order data to ConvertKit in smaller batches, which may help with server resources.

You may remove the async property for a possible faster loading time. However, this isn’t recommended practice, as it’ll become a blocking element and most likely affect page loading times.

Any delay introduced to loading scripts by e.g. LiteSpeed would be a question best raised with them, to see if they have a mechanism available to exclude certain scripts from being delayed.

Thank you!

Please confirm:

1. Integration’s “Purchase Data” setting is enabled at WooCommerce > Settings > Integration > ConvertKit

1. Integration’s “Purchase Data Event” setting value. If “Order Completed”, confirm you are marking WooCommerce Orders as completed and not seeing purchase data go through to ConvertKit.
2. Number of existing orders you are attempting to sync
3. The “absolute disaster” you are seeing when attempting to sync
4. Copies of log files, which can be found in the above screenshot using the View log file link. If this contains sensitive information, feel free to supply this by logging in to your ConvertKit account at https://help.convertkit.com/en/

Please advise:

1. If the error is reproduced when re-processing the feed for an existing submission that previously resulted in an error,
2. The contents of the wp-content/debug.log file (to enable, see https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log)
3. If the error is reproduced when using the Gravity Forms ConvertKit Addon (noting this is supplied by Gravity Forms, not us, but can be used instead of our Addon, and will honor your existing settings: https://www.gravityforms.com/blog/convertkit-add-on-beta/)

Thanks!

Sorry to hear this. What was the error message?

You need to:

• Remove duplicate <script async data-uid="c902b90fc8" src="https://bucket-art.ck.page/c902b90fc8/index.js"></script> entries (there’s 3 on that page – two look like ones you’ve manually added to your theme, which can probably be removed)

• Remove custom CSS you’ve added for the sticky bar

• Add the following custom CSS to force the sticky bar to display above your site’s content (it seems your site’s header or container has a z-index property that’s causing the issue, but it’s hard to precisely identify)
  .formkit-sticky-bar { z-index: 9999; }

The sticky bar will then display correctly, above your site’s content.

Thanks!

Resolved in 2.2.5, available now.

@eatingrules Noted. Fix to follow end of Thursday June 22nd to prevent this in the future where the main plugin is updated first.

In the meantime, you would need to update above listed plugins first prior to the main plugin to resolve.

Thanks!

See here, noting you need to ensure the following are updated:

• ConvertKit for Gravity Forms: 1.3.6 or higher
• ConvertKit for WooCommerce: 1.6.5 or higher
• ConvertKit for WPForms: 1.5.6 or higher

Need to use ConvertKit for WooCommerce 1.6.5. Thanks!

In Gravity Forms, you’d use conditional logic on each ConvertKit feed to determine the condition(s) where you wish to send the data to ConvertKit:

If your assertion is that this conditional logic cannot see the quiz results data to perform said conditional logic on, that would be a question for Gravity Forms and your quiz addon provider, given that this logic is controlled by them, not us.

Thanks!