I believe Ahsan missed the point here. As far as I have tested Fluent Support and other Fluent products, all solutions are full featured products with great front-end designs, except for the customer portal and the customer interaction front from Fluent Support.
I also belive there should be more work on the front-end where the user logins and open a ticket. It looks a lot like old days incident ticketing systems with plain options on the top bar and small place in the middle of nowhere to write the details of the tickets.
I’d buy the pro version because of the features and back-end. What made me not buy it, is the front-end I’m giving my customers. That’s why I switched to Jira Help Desk non paid. Take a look at their portal, copy and paste the experience into Fluent Support. That’s it.
If you need a PO to write down the epics and use stories and also an UX to build up a figma version for you, I would do it for free. I like your products and I recognize their value and the efforts you guys have put in all of them.