We’re receiving complaints from potential customers that their payments will not process. Although the enter their Shipping address (correctly) when the go to process order with PayPal Express it would continue only asking
Paypal tech support sent this after testing it:
I attempted a payment on your website. I was redirected to PayPal with no issues, and brought back to your site to complete the payment. Then when I attempted to complete the payment it would not complete the payment because it kept saying my Name and Address was not entered.
The plugin is not allowing the information to be updated and is not allowing the payments to be submitted.
The best course of action is to ensure that your plugin is not preventing payments from completing.
You may need to check your checkout and plugin settings.
Can I please receive support to fix this please?
