colinibberson

Thank you so much for your help. I’ve forwarded this on to Sucuri. My cache is via WP Rocket and it’s been cleared.

Thank you for this. In my case it appears to be a problem with my Sucuri Firewall. I have contacted them and they are looking into it for me. I hope your issue is solved.

Aaron,

Thank you so much for this. I’ll contact Sucuri to try and sort this out.

Hi there,

I’m getting the same issue as Lenny1975 above.

But mine seems to be a browser error but I’m not sure. If I do a test review using Firefox – there are no problems. If though I do a test review using Chrome or IE I get a message: An unknown error has occurred. EO1 (1 post). Despite there being an error message – the test review works fine. Having said that – the customers to our site: https://reglazeglasses4u.co.uk/testimonials.html have been confused. Some of them have been kind enough to ring us to let us know that they don’t understand how to put a review on.

As above for the sake of clarity:

For clarity here are to the answers to your questions:

What version the plugin are you using? 3.0.8 Lite
What version of WordPress are you using? 4.4.2
What theme are you using? KLEO
Is this a new installation or has it been working for a while? New installation and never worked without this message
Have you recently upgraded the plugin? No

Kind regards

Colin

I’ve tried putting on a new post like this but ironically the instructions are for how to set up a question via WordPress and I can’t login to WordPress!!

Hi thanks for this. I’ll make the changes but I’ll do them in a child theme. Thanks again for your help.

Hi Tobias,

Thank you so much. That worked straight away. I’ve put in a donation for you – have a few beers on me.

Kind regards

Colin

By the way – I run the theme through a Child Theme – I trust that that won’t make a difference?

Hope this is it?

https://pastebin.com/zMrYAeFc

OK it’s given me raw paste data – is this what I put in here?

Aha – OK – standby please.

Hi nitin_8

I’ve no problem with sending the header .php but I’m sorry I don’t know what you mean by pastebin?

Please excuse my ignorance.

Nothing yet – unfortunately that’s one of the problems. They are sometimes very, very slow to answer.

I’m not quite sure what you mean with the technical solution? I’ve looked at the one column page.php – but I don’t understand when you say compare with original theme?

Hi, I’ve done solution 2 and there’s no change so I’ll have a look at the tehcnical solution.