codup

@rspadar can you send us a reference video so that we better understand your issue. and if you are comfortable we would like to have your freshsales account and wordpress site login credentials . Our team will look in to the matter

@rspadar check your freshsales account. do you have a valid and working Freshsales account ? this can be issue.

@rspadar have you followed all these steps?

1) First Enter Domain & Freshsales API Key and save it.
2) Mapping fields which you want to use in freshsales tab according to Contact Form , Gravity Form or Formidable form.
3) When you complete a mapping then create a new page and paste a shortcode there which will generate after saving a mapping.

*sampe shortcode*
*CF 7* = [contact-form-7 id=”2714″ title=”CF 7 Testing 1″]
*Gravity Form* = [gravityform id=”5″]
*Formidable Form* = [formidable id=7]

4) Open this page you will find a form with the fields you have mapped.
5) fill this form and submit it
6) It will generate a lead into freshsales

@rspadar Hello Raffaele,

let me look in to this issue.

@abuhanics we have fixed the issue . Please install the plugin and let us know if you need any help. Thankyou

@rspadar Hello raffaele,

We have fixed the issue. Please install the plugin and feel free to contact us again incase you need any help.

@abuhanics thank you for reporting this. This started to come up after the latest wp update. We’ll ship a fix asap.

@olhahorelova You’re right . We are working on fixing this issue and will update you once we’re done. Thank You for letting us know

@rspadar Hello raffaele,

We have also encountered the same problem. we are working on fixing this .Thank You for pointing it out. I will let you know once we get it resolved . Thankyou

@olhahorelova Since the plugin is readonly admin, it won’t let perform any action i.e. add, edit or delete. You can just view everything as readonly. let us know if this helps you. Thankyou.

Hello @olhahorelova Thank You for pointing this out . let me do a little exploration on this and will get back to you asap.

Hello @mrretail we will surely update the documentation on how to use the plugin .Apologies for the delay.

@workinmoms Thank you for showing your concern. we have fixed the issue and the plugin is ready to go live. please contact us if you need any further assistance .

@proxykillah Hey, Thank you for the suggestion. we’re working on improving the solution .

@carlaturner91
Hi Carla Turner,
Sorry for the delay we have resolved the issue,please update your plugin and you would be working fine.
If something is still not working or u having difficulty .
Please post here at the platform or you can directly email me at [email protected]

Regards
Owais

• This reply was modified 5 years, 6 months ago by codup.