Codemenschen

attached screenshot:

https://prnt.sc/hnaGrjRZ6LiG

Hi @pablobossanova ,

There is possible that you set up missing or you deleted the page contains the shortcode [wpgv_giftvouchersuccesspage]. Please recheck again. The page contains shortcode [wpgv_giftvouchersuccesspage] had the function checking payment status and send mail to client.

Hi @melissabruscoli

Sorry for the late message, We will check and get back to you ASAP, thanks.

Hi @pablobossanova ,

Sorry for the late message, We will check and get back to you ASAP, thanks.

Hi @huma11 ,

Thanks for your idea, We noted and will try more in the future.

Hi @giannis4 ,

Thanks for your information, We will check the multiple send mail issue and have the next update version soon.

Hi @huma11 ,

Unfortunately, our backend of Plugin doesn’t support the function you mentioned. If you want to custom the functions of plugin, we have provide service, please access the link as attached : https://prnt.sc/9jftoHWK8prZ

Hi @huma11 ,

Thanks for your message,

We will check and inform to you ASAP

Hi @giannis4 ,

There is possible that on your site there is a plugin that conflicts with the plugin gift voucher. Please try deactivate all plugins to check if any plugin is causing the conflict or not

Hi @giannis4 ,

We will check and inform to you ASAP, thanks

Hi @aleo13 ,

That’s wierd because we tried testing on android – chrome browser and ios – safari browser but still not seeing the same error. Can you tell us which version you are testing on?

-Attached the images for our testing

https://prnt.sc/Wpe3YICqJhBn

https://prnt.sc/fbPRTlyth1Wr

Hi @aleo13 ,

We checked but not found any issue as described. If possible, please provide us image or the link on your site,thanks.

Hi @tariqkarim

We wanted to personally thank you for taking the time to provide us with your valuable feedback regarding our product. We appreciate your honesty and are sorry to hear that you did not have a positive experience with our product.

Through our checking, we do not see your support Ticket name on our systems, Our support Team always responds to requests that customers have posted, depending on the problem we may fast or slow response. Please let us know which number of you ticket or email us again and describe in detail the problem you are having with the Giftcard plugin. We will check and quickly bring a solution for your website.

Thanks & Regards,

Giftcard Support

• This reply was modified 2 years, 1 month ago by Codemenschen.
• This reply was modified 2 years, 1 month ago by Codemenschen.

Hi @aleo13 ,

Thanks for your message,

We will check and inform to you Asap, thanks.

Hi @fractalplants ,

Please try to deactivate all plugin and let us know about duplicate email issue, thanks.