Codemenschen

Hi?@wendyjbrown

Please go to the page where you purchased or used our plugin. There you will see a link to the new platform (wp-sofa.chat) in the support section. That platform will help us get online and help you solve the problem you are facing as quickly and accurately as possible. We understand this may cause some inconvenience, thank you for your understanding and cooperation.!

Hi @markus

Please go to the page where you purchased or used our plugin. There you will see a link to the new platform in the support section. That platform will help us get online and help you solve the problem you are facing as quickly and accurately as possible. We understand this may cause some inconvenience, thank you for your understanding and cooperation.!

Hi @Atipa, thanks for your message.

We will retest our plugin on the latest version of WordPress.

Best regards

Hi @ayrancd, yes, that’s right. Just only in the Pro version you can hide it. In addition, if you purchase the Pro version, you can edit the logo, font size, color of text, change the background, have more Templates… and in the general settings section there will be more installation options.

Hi @ayrancd , You can hide the first step by changing the setting of Hide voucher First step->Yes

Image: https://drive.google.com/file/d/1igDS9K8An4wt4YJRUpUxpE4NwAcSzAnP/view?usp=sharing

Hi @w3stside

Please go to the page where you purchased or used our plugin. There you will see a link to the new platform in the support section. That platform will help us get online and help you solve the problem you are facing as quickly and accurately as possible. Thank you!

Hi @kambro, Sorry for the late reply. Thank you for your review, we really appreciate your candid comments.

We are constantly working to improve our plugin product. All of your reviews and comments are the driving force for our continuous development. If you have any issues that require support, please feel free to contact us. We will help you solve it. Also, if possible, please help us get a better rating (4-5 stars). We thank you very much.

Best regards

Hi @thomasltn, thanks for your message.

We will check and update in the next version.

Hi?@wpusr1 ,

Currently, in the backend, there is no custom function for decimals. Thank you for your idea, we will look into the problem and have a solution for the decimal problem.

In addition, on the Support section of the Giftcard site, we have provided a new support platform to help us exchange and work faster. Please take a look and if there are any further problems, please feel free to contact us. Thank you!

Hi @srlobo

Yes, it is only available on the Pro version.

Hi @dvdaruma, sorry for the late reply

Currently our plugin does not support multi-language for email

Dear Carol,

We hope this email finds you well. We are writing to inform you about an important change that will affect the way you access our product. Starting from March 1st, 2023, we will be using a new system to support Giftcard Plugin. To get started with WP-SOFA Chat, simply visit https://wp-sofa.chat/ and register with your email.

Please note that the old ticket system will no longer be in use, and you will need to use the new system-WP SOFA to access our Plugin. This change is necessary to improve our product and ensure that we continue to provide you with the best possible experience.

We understand that this may cause some inconvenience, but we assure you that the new system will provide a faster and more reliable service. We have already updated our website and all relevant documentation to reflect this change.

If you have any questions or concerns, please do not hesitate to contact our Support Team, who will be happy to assist you.

Thank you for your understanding and cooperation.

Thanks & Regards,

Giftcard Support

Hi @mjohnhorning ,

You can Mark as used. After you mark code of gift voucher, it will not use in Woocommerce

https://prnt.sc/tE749VX2HpDj

Hi @mjohnhorning ,

Thanks for your message,

Team will check and get back to you ASAP, thanks

Hi @melissabruscoli ,

We updated the latest version to resolve the issue you mentioned, thanks.