cloudeanlabs

Hello, Greetings.

Possible cause : update process was being interrupted

solution :
1) check Error Log; via FTP or Hosting control panel[File Manager].
It would give you Idea, what is preventing page load. You could share that log here to give us some insights to guide you further.

2) Do you have backup prior to update; to roll back? If yes. restore it.
We hope it isn’t too old.
assumption : you have access to backup.

2) re-name plugins folder; create new plugins folder; If site get becomes .. move plugins one by one to new plugins folder from renamed plugins folder.

Restoration of last working backup is still recommended solution.

Have a excellent day ahead
Thank you

Regards

Hello, Greetings.

All your posts, comments, users reside in Database.
Images, theme, plugin responsible to structure and design.
i.e. you probably can salvage your existing data and re-construct the way it was or in new way!

Assumption you are currently using cPanel,
Using Default cpanel backup tools you could get Database Backup.
Using phpMyadmin you could access database and export selective tables like users, posts, etc. and restore them in new setup using import functionality.

In some cases, just require little bit of tweaks to normalize situation and sometimes re-construction is only way. If you decide to re-construct; you could salvage required data from database for future use.

This task is case sensitive and result could be based on capabilities of person handling it.

At the moment unable to reach/view given web URL.
Without knowing actual state of files and backups; nothing can be assured suggestion;
Certainly it isn’t recommended to share such data over this thread as well.

As for files, you can group them and compress [File manager]; download zip files; reorganize everything once downloaded entire files; use for restoration at your new host[Migration].

We hope, you would be able resolve this problem soon.
Have a excellent day ahead
Thank you

Regards

• This reply was modified 5 years, 10 months ago by cloudeanlabs.
• This reply was modified 5 years, 10 months ago by Andrew Nevins. Reason: Removed solicitation of work