cliengo

Hi Francisco. Thank you for reporting this issue.

We’ve updated a new version with this fix.

Sorry for the delay, and any possible inconvinience.

Best regards.

Hi again Joaquin. Nice to hear back from you.

Thanks you for your patiance. If you have any questions or issues please don’t hesitate to reach out to us again. We recommend using our customer success channel ([email protected]) for a more efficient support.

Lastly, if you would, leave us your e-mail so our Business Development Analyst can contact you regarding a great Partners program.

Best regards!

Hey Joaquin, nice to hear from you again.

Our Marketing Manager is aware of this, but are swamped with re-branding process, so it’ll take a few days.

Sorry for the inconvinience. Though it’s a simple change we’d need her approval and the new text to be shown, given that SEO is very important to us.

We’ll let you know as soon as we change this.

Have a great day!

Great!

I’ve passed this information to our customer specialists and marketing manager.

Lastly, we’d need the e-mail you used to register in Cliengo (just the email!) so we can submit your support ticket.

Hi Joaquin.

Thanks for reaching out to us!

We’re going to see this with our Marketing Manager, we appreaciate your feedback.

If possible, could you please share a screenshot of this?

Marking this ticket as resolved.

• This reply was modified 6 years, 4 months ago by cliengo.

Happy to hear that.

We’ll be closing this issue now.

If you need anything else please feel free to write us again.

Have a good day!

Please be away of caching: Some users have reported issues with the new version that ended up being caching issues, since most of our files content have been replaced.

So, if you’re presenting issues with the new version’s backend, please clear the cache. Should be enough to solve your issues. If not, please feel free to write to us.

Hi again @verlarde , hope you’re doing great!

We’ve updated the plugin repository with a new version that brings out a new UI and many bug fixes, including you mentioned with the back-end style.

We eager you to try this new version and tell us if all your issues have been resolved.

Thanks again for reaching our to us.

Have a great day.

Hi again verlarde. Thanks for responding and providing valuable information. This will help us find the problems and come up with a solution.

We understand the problem and apologize for all the inconveniences.

We’ll be working on fixing this incompatibility issues.

Thanks again, have a great day!

Hi velarde! Thanks for reaching out to us. Were you able to solve this issue with the help of our customer support ([email protected])? I see the chatbot is effectively installed on your site!

On the other hand, we’ll be investigating the problem that caused the WordPress backend to behave incorrectly. Seems to only be affecting WooCommerce. If you have any more details like plugins installed and screenshot, please share it with us.

Thanks again!