clickingclients

Thanks for replying.
We are connected with shippingeasy.com which does update the order status to COMPLETED after they have shipped it.

This error order never goes: “Pending payment to Processing” (see normal version at end).

Payment never arrived in Stripe.

Order was created at the same time the shipping label was set.

The top 3 notes happened after we switched it back to Pending while reaching out to the customer for payment.
We resent the cart for the customer to checkout.

However, it auto flipped to Cancelled after some weird timeout. We cannot determine from logs if the customer cancelled it or what.

Error order:

• Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.March 13, 2024 at 3:05 pm Delete note
• Charge voided in Stripe.March 13, 2024 at 3:05 pm Delete note
• Order status changed from Completed to Pending payment.March 13, 2024 at 1:43 pm by clickingclients Delete note
• Order status changed from Pending payment to Completed.December 1, 2023 at 11:49 pm Delete note
• Shipment Tracking Number: 1ZXXXXXXXXXXX3
  Carrier Key: ups
  Carrier Service Key: ups_ground
  Cost: 14.73December 1, 2023 at 11:49 pm Delete note

Normal Order

• Order status changed from Processing to Completed.November 20, 2023 at 11:00 pm Delete note
• Shipment Tracking Number: 1ZCXXXXXXXX20
  Carrier Key: ups
  Carrier Service Key: ups_ground
  Cost: 25.02November 20, 2023 at 11:00 pm Delete note
• Order status changed from Pending payment to Processing.November 18, 2023 at 3:13 am Delete note

EVET DATA in stripe when it “cancelled” yesterday:

EVENT: payment_intent.canceled

“canceled_at”: 1710306308,

“cancellation_reason”: null,

“failure_code”: “payment_intent_authentication_failure”,

“failure_message”: “The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.”,

“outcome”: {

“network_status”: “declined_by_network”,

“reason”: “generic_decline”,

“risk_level”: “normal”,

“seller_message”: “The bank did not return any further details with this decline.”,

“type”: “issuer_declined”

},

“url”: “/v1/charges?payment_intent=pi_XXXXXXXXXXXXXXX”

“status”: “canceled”,

• This reply was modified 8 months, 2 weeks ago by clickingclients.

Hello Brevo? Any news?

Paid. As it as the “pro” in the error.

I’ve deleted and reinstalled it. Error gone.

• This reply was modified 1 year, 4 months ago by clickingclients.

Hmm on 2nd thoughts. I retried this and it now works:

Uncheck the box that says “Use WooCommerce Transactional Email System”

Case closed.

• This reply was modified 1 year, 5 months ago by clickingclients.

I’ve seen this – it doesn’t apply to us.
https://www.pimwick.com/pw-faq/gift-card-emails-not-being-sent-or-received/

Can you please assist in how we overcome the error?

We used the following restricted key settings:

• All core resources: Write
• Checkout Sessions: only set to Write if you plan to use the Stripe Checkout feature; otherwise set to None.
• Webhook Endpoints: Read
• Radar: Write
• Everything else (including Stripe Connect) set to “None”

@dynit Seems to be silence at this stage.

“Whilst the option is greyed out for us, we have no option but to install other plugins.”

No worries.

No I don’t as I found a different plugin/approach.

@elliotvs supporting HPOS yet? ??

@neikoloves – that’s good. However, is it actually compatible with HPOS?
@acsnaterse – did you find any answer?
Seems the plugin author has been missing from the support and updates for over 6 months. Looking for an alternative now.

Thanks for your help with this Saumya.

1. Tried this – no change.
2 & 3. Cloudflare is adding them.
4. I’ve discovered this site is using CLOUDFLARE ENTERPRISE via Cloudways admin panel. So the IP in the DNS is not that of the website server, but CloudFlares IP addresses connected with Cloudways Enterprise account with Cloudflare. I believe my own account with Cloudflare was being ignored/overwritten.

Could that be it?

UPDATE: I removed Cloudflare Enterprise via Cloudways and restored it via my own Cloudflare account. Tested and it works as it should.

1. Rule as mentioned above https://drive.google.com/file/d/1o8_xsnFtLgSeo97lJqeLCpmfM6NpW1gx/view?usp=share_link
2. Bot Fight mode is off.
3. “No rules have been created.”
4. Dev mode is disabled.

Server service – redis and varnish on – https://drive.google.com/file/d/1lDpcn-pearN18rYIgoheFitnpOMWNUg6/view?usp=share_link
Varnish support “off” on your plugin.

“Disable XML-RPC Protocol Support completely” via Asset Cleanup.

WordFence on

Here’s the response headers…
https://drive.google.com/file/d/1Gmr3cXnKSxF5EcbZLjMbw8d49masV_6v/view?usp=share_link

I’m getting the same problem – but with Oxygen.
Also, the customizer page just keeps reloading.

Well it magically fixed itself.
Unsure if an update did the trick.
However my questions remain (for future reference):

What could be causing this to break and where in the bowels of WC or php can I do to locate/fix this? Is there a hook or something I can use to override it?