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  • Left this out: in a just-ended donations campaign, site visitors reported back that they did not see the Designated Funds line either … useful feedback that it is not a page caching problem locally just with us.

    Hi David…yes, it is properly set. We also tried resetting it to “Don’t Show”, saving those settings, then resetting to “Show”, resaving, etc etc, even turning a few other form fields off and on again, each time resaving. The only two form options that have been “Don’t Show” from our Day One have been Donor Employer and Donor Occupation. The others have always been “Show” and, save for this recent problem, have appeared without a hitch. Maybe this is significant: when we first set up the form, we had “Show” for the funds line but had no funds set up. We then received a few donations (all worked fine), and then, several weeks later, set up two funds. At that point, we noticed that the designated funds line was not showing below the amounts checkoff line. Would that implementation sequence have any bearing on the problem at hand? Also, we’d be pleased to email screen shots if that will help. Would it help to give you admin access to the site? Thanks…

    We are having the same problem (fund designation line not appearing) and have two funds seemingly correctly created. Donations page link:

    https://www.npafe.org/?page_id=467

Viewing 3 replies - 1 through 3 (of 3 total)