claudiawst

Hi Adam,

That solution solved the problem!
Thank you so much!

Regards,

Claudia

Hi support,

I have checked but I still have some doubts.
Where does the information of the image number come from?

Ex: wp-image-0965843

Thanks.

Best regards,

Claudia

Hi team,

Thank for your help.

Two questions:
1- There is a typo on the 3rd line of the code: “numder”. If I write “number” will it work?

2- What is the difference between “popup id” and number of the image?
For example, I have a class “sg-popup-id-4211” Not sure what to put on “popup id” and “number of the image”.

Thank you.

Best regards,

Sure.
Here you go:

.sg-popup-id-42114:hover {
  cursor: pointer;
  text-decoration: underline;
}
.sg-popup-id-42114 {
    color: blue;
}

Thanks

Claudia

I remember adding the code to the field:” #1 Add the code you want to run before the popup opening. This will be a condition for opening the popup, that is processed and defined before the popup opening. If the return value is “true” then the popup will open, if the value is “false” the popup won’t open.”

How can I add an image to this message?

Yesterday, I tried to add the same code with the correct class code but it did not work.
I also noticed that all the codes from other popups have disappeared. However, the cursor still works for images previously added before the plugin update.

Thanks.

I George,

We are still struggling with the site.
Every time I log in to WP to edit a simple text, the site crashes due to limited resources.

Hi George,

Thank you for your reply.

I turned on the debugging on our site. I do not know what to do next.

Please see the link to visualize the screenshots:
https://drive.google.com/drive/folders/10IkuBZ7z8m_D-2zNtcVkXKIKhYk5EihQ?usp=sharing

Hi Patrick,
I got support from the agents on the chat. It seems to be an asset optimization conflict. I mentioned this with you in the ticket opened for the email notification issue.
Thank you.
Claudia

Hi, I need urgent support! None of my forms are working now!

Hi Nithin,
Thanks for your response.
I am not sure that the problem was with WP or the server, as we continued to receive other submissions from other forms to the same emails. Today we realized that the form was not working at all. A customer made a complaint as the form was not submitting his request (stuck at loading without ever submitting the request). We tested from our end and it happened in the same way. I needed to quickly create a new form and published it with a new code in order to allow the customers to submit their requests.
The broken form is saved as Service Form-Broken.
Could you please check what is wrong with the form? Please see the form pasted below.
Thanks,
Claudia

{"type":"form","data":{"fields":[{"id":"checkbox-1","element_id":"checkbox-1","form_id":"wrapper-2443-9954","type":"checkbox","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-2443-9954","value_type":"checkbox","field_label":"Please select which services you require from WS Technologies Inc.","layout":"vertical"},{"id":"checkbox-2","element_id":"checkbox-2","form_id":"wrapper-8393-5923","type":"checkbox","options":[{"label":"Calibration","value":"Calibration","key":"9654-3937"},{"label":"Repair","value":"Repair","key":"4454-3219"},{"label":"Upgrade","value":"Upgrade","limit":"","default":false,"key":"3808-9707"},{"label":"Technical Support","value":"Technical Support","limit":"","default":false,"key":"1637-8702"}],"cols":12,"conditions":[],"wrapper_id":"wrapper-8393-5923","value_type":"checkbox","field_label":"Checkbox","layout":"vertical","required":true},{"id":"select-1","element_id":"select-1","form_id":"wrapper-2773-39","type":"select","options":[{"label":"STB100","value":"STB100","limit":"","key":"6190-9227"},{"label":"BT200","value":"BT200","limit":"","key":"9508-1645"},{"label":"BT100","value":"BT100","limit":"","default":false,"key":"2150-2820"},{"label":"TSE100B RF Screen Box","value":"TSE100B RF Screen Box","limit":"","default":false,"key":"9581-4439"},{"label":"FBM200A Beacon Monitor","value":"FBM200A Beacon Monitor","limit":"","default":false,"key":"6321-6269"}],"cols":6,"conditions":[],"wrapper_id":"wrapper-2773-39","value_type":"single","field_label":"Select Product","placeholder":"Select One","required":true},{"id":"phone-1","element_id":"phone-1","form_id":"wrapper-2773-39","type":"phone","options":[],"cols":6,"conditions":[],"wrapper_id":"wrapper-2773-39","required":false,"limit":10,"limit_type":"characters","validation":"none","field_label":"Serial Number","placeholder":""},{"id":"name-1","element_id":"name-1","form_id":"wrapper-6164-8211","type":"name","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-6164-8211","field_label":"Name","placeholder":"E.g. John Smith","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g., John","mname_label":"Middle Name","mname_placeholder":"E.g., Smith","lname_label":"Last Name","lname_placeholder":"E.g., Doe","prefix":"true","fname":"true","mname":"true","lname":"true","required_message":"Name is required.","prefix_required_message":"Prefix is required.","fname_required_message":"First Name is required.","mname_required_message":"Middle Name is required.","lname_required_message":"Last Name is required.","required":true},{"id":"name-2","element_id":"name-2","form_id":"wrapper-7855-3896","type":"name","options":[],"cols":6,"conditions":[],"wrapper_id":"wrapper-7855-3896","field_label":"Company","placeholder":"","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g., John","mname_label":"Middle Name","mname_placeholder":"E.g., Smith","lname_label":"Last Name","lname_placeholder":"E.g., Doe","prefix":"true","fname":"true","mname":"true","lname":"true","required_message":"Name is required.","prefix_required_message":"Prefix is required.","fname_required_message":"First Name is required.","mname_required_message":"Middle Name is required.","lname_required_message":"Last Name is required.","required":true},{"id":"name-3","element_id":"name-3","form_id":"wrapper-7855-3896","type":"name","options":[],"cols":6,"conditions":[],"wrapper_id":"wrapper-7855-3896","field_label":"Country","placeholder":"","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g., John","mname_label":"Middle Name","mname_placeholder":"E.g., Smith","lname_label":"Last Name","lname_placeholder":"E.g., Doe","prefix":"true","fname":"true","mname":"true","lname":"true","required_message":"Name is required.","prefix_required_message":"Prefix is required.","fname_required_message":"First Name is required.","mname_required_message":"Middle Name is required.","lname_required_message":"Last Name is required.","required":true},{"id":"email-1","element_id":"email-1","form_id":"wrapper-6474-2899","type":"email","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-6474-2899","validation":false,"placeholder":"E.g. [email protected]","field_label":"Email Address","required":true},{"id":"textarea-1","element_id":"textarea-1","form_id":"wrapper-5215-9476","type":"textarea","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-5215-9476","input_type":"line","limit_type":"characters","field_label":"Additional notes","placeholder":""}],"settings":{"pagination-header":"nav","paginationData":{"pagination-header-design":"show","pagination-header":"nav"},"formName":"Service Form-New","version":"1.14.9","form-border-style":"none","form-padding":"custom","form-border":"custom","fields-style":"custom","validation":"on_submit","form-style":"flat","enable-ajax":"true","autoclose":"","submission-indicator":"show","indicator-label":"Submitting...","form-type":"default","submission-behaviour":"behaviour-thankyou","thankyou-message":"Thank you for contacting us, we will be in touch shortly.","submitData":{"custom-submit-text":"Send Message","custom-invalid-form-message":"Error: Your form is not valid, please fix the errors!"},"validation-inline":"1","form-expire":"no_expire","form-padding-top":"10","form-padding-right":"10","form-padding-bottom":"8","form-padding-left":"10","form-border-width":"0","form-border-radius":"5","cform-label-font-family":"Roboto","cform-label-custom-family":"","cform-label-font-size":"15","cform-label-font-weight":"bold","cform-title-font-family":"Roboto","cform-title-custom-family":"","cform-title-font-size":"45","cform-title-font-weight":"normal","cform-title-text-align":"left","cform-subtitle-font-family":"Roboto","cform-subtitle-custom-font":"","cform-subtitle-font-size":"18","cform-subtitle-font-weight":"normal","cform-subtitle-text-align":"left","cform-input-font-family":"Roboto","cform-input-custom-font":"","cform-input-font-size":"16","cform-input-font-weight":"normal","cform-radio-font-family":"Roboto","cform-radio-custom-font":"","cform-radio-font-size":"14","cform-radio-font-weight":"normal","cform-select-font-family":"Roboto","cform-select-custom-family":"","cform-select-font-size":"16","cform-select-font-weight":"normal","cform-multiselect-font-family":"Roboto","cform-multiselect-custom-font":"","cform-multiselect-font-size":"16","cform-multiselect-font-weight":"normal","cform-dropdown-font-family":"Roboto","cform-dropdown-custom-font":"","cform-dropdown-font-size":"16","cform-dropdown-font-weight":"normal","cform-calendar-font-family":"Roboto","cform-calendar-custom-font":"","cform-calendar-font-size":"13","cform-calendar-font-weight":"normal","cform-button-font-family":"Roboto","cform-button-custom-font":"","cform-button-font-size":"14","cform-button-font-weight":"500","cform-timeline-font-family":"Roboto","cform-timeline-custom-font":"","cform-timeline-font-size":"12","cform-timeline-font-weight":"normal","cform-pagination-font-family":"","cform-pagination-custom-font":"","cform-pagination-font-size":"16","cform-pagination-font-weight":"normal","payment_require_ssl":"","submission-file":"delete","form_name":"service-new","form_status":"publish","cform-color-settings":"true","cform-form-border":"rgba(211,211,211,0,93)","cform-form-background":"rgba(160,160,160,0.98)","cform-label-color":"#ffffff","label-helper-color":"#ffffff","input-bg":"#ffffff","radio-background-static":"#ffffff","select-background-static":"#ffffff","dropdown-background":"#ffffff","form-font-family":"custom","spacing":"8","use-custom-css":"1","custom_css":".forminator-select-list .forminator-dropdown-list{\n position:absolute;\n top:40px;\n}\n#checkbox-1 > div > label {\n\tfont-size: 22px;\n}"},"client_id":null,"notifications":[{"slug":"notification-1234-4567","label":"Admin Email","email-recipients":"routing","recipients":"[email protected]","email-subject":"{form_name} - {name-2}","email-editor":"<p>Name - {name-1}<br />Company - {name-2}<br />Country - {name-3}<br />Email - {email-1}<br />Product - {select-1}<br />Serial Number - {phone-1}<br />Service - {checkbox-2}</p>\n<p>Message - {textarea-1}</p>\n<p><br />---<br />This message was sent from {site_url}.</p>","email-attachment":"true","from-name":"{name-1}","form-email":"{email-1}","conditions":[],"routing":[{"email":"[email protected]","element_id":"checkbox-2","rule":"is","value":"Calibration"},{"email":"[email protected]","element_id":"checkbox-2","rule":"is","value":"Upgrade"},{"email":"[email protected]","element_id":"checkbox-2","rule":"is","value":"Repair"},{"email":"[email protected]","element_id":"checkbox-2","rule":"is","value":"Technical Support"}],"email":"[email protected]"},{"slug":"notification-8611-4674","label":"Form Submission Confirmation","email-subject":"Service request to WS Technologies Inc.","email-editor":"<p>Hello,</p>\n<p>Thank you for contacting WS Technologies Inc.</p>\n<p>We have received your enquiry, you will receive a reply from a WST team member within 1 business day.</p>\n<p>Sincerely,<br />WS Technologies Inc.</p>","recipients":"{email-1}"}]},"status":"publish","version":"1.14.9"}

I had the same issue and missed many customers emails

Perfect!!!
Thank you so much, Jonathan!
Warm regards,
Claudia

Hi. the code worked perfectly! Thanks!
Claudia

Sure.
Here is the link:
https://docs.google.com/document/d/1Mj7nW1sns1WJF5RiqYFIyV6A6psfD6b3to_FD8fCNME/edit?usp=sharing

Hi Kasia. Thanks for the heads up. However, I am still not able to see the country field in the email body.

Name – Claudia Valverde
Company – Test
Country –
Email – [email protected]
Product – bt200
Serial Number – 12345
Service – calibration, technical-support
Message – test
—

Could you help?

• This reply was modified 4 years, 1 month ago by claudiawst.
• This reply was modified 4 years, 1 month ago by claudiawst.
• This reply was modified 4 years, 1 month ago by claudiawst.