Civist

Hi Sophie,

Thank you for contacting us.

When you reach your goal, the number of signatures displayed on the petition form will automatically increase. For example, after reaching 100 signatures, the goal will automatically increase to 200, and so on. This is why the target can never show a full progress bar. This behaviour is intentional so people don’t stop signing a petition when the set goal is reached.

Two tips for goal setting:
Set the first goal not too high (e.g. 1000) and start with a low number like 50 or max. 100. This will make the progress bar look “almost full” more quickly. People tend not to sign petitions with a low progress shown on the progress bar.
Do not activate the progress bar until you have collected at least 50% of the first signature target. To get some initial signatures, spread the petition among friends, family, colleagues and long-time supporters first. Then activate the progress bar and use social media, the press and other multipliers to spread your petition.

I hope this helps. If you have any further questions, please do not hesitate to contact us again.

All the best,
Frank from Civist

Dear BCMystery,

Thank you for contacting us and sorry for the delay in responding.

We have experienced a service interruption with the Civist platform. Our team has been working diligently to resolve the issue and the system should be running smoothly again.

We apologise for any inconvenience this may have caused.

Thank you for your patience.

Best regards,
Frank from Civist

Hi @odise,

Thanks so much for your kind words! We’re happy we could help out. A big thank you for quickly translating the Civist widget into Turkish; that’s a fantastic addition. We really appreciate it!

All the best – Frank from Civist

Hi @ckl6767

Thank you for your kind word about Civist. It is great that the plugin meets your expectations. If you have any problems in future or feedback about Civist, please feel free to reach out at any time. We would be amazed. All the best for your campaign and many signings!

Frank from Civist

Hello @sidkvist,

I have heard about your welcome efforts to translate the Civist plugin into Swedish. That’s great.

Many users have provided new languages to our Petitions plugin. Therefore, I would like to assist you.

Civist uses an external translation service for the plugin and the forms. The forms are only translatable via our translation service. The strings are not available in WordPress. If you want to translate the Civist forms and the verification emails (double opt-in to verify a signature) into Swedish, I invite you to contact our support. We would be very pleased.

To contact our support, please click on the “Civist Support” button on the right side of your screen in your Civist Dashboard (WordPress main menu → Civist Plugin → Dashboard). We will send you all the essential information and an invitation to our translation tool.

Also, please mention how soon you need the Swedish translation available in Civist. Since a plugin release is required, it would be vital to know for pacing the release. Thank you very much ??

All the best
Frank from Civist

Hello @gillesgagnon

It all depends on how you define optimal. Civist is a SaaS and has served many professional organisations since 2017. Time and time again, our clients’ data protection officers evaluated and audited Civist’s data protection measures under the strict rules of the GDPR. So, data protection is an integral part of our work.

Civist handles sensitive data (person relatable and personal data and financial transactions), and storing this information in WordPress is not advisable, especially if you are located in the EU or any other region with strict data protection legislation.

Feel free to contact our certified (TüV Rhineland) data protection officer via privacy@civist.com if you have questions regarding Civist’s security measures.

That said, a couple of petition plugins for WordPress store all data directly in your WordPress. And that’s the good thing about WordPress: you can choose freely from many different plugins to scratch your itch.

I will mark this topic as resolved.

All the best!

Hi @gillesgagnon

Civist is a team of activists, engineers, and data protectors. We aim to get you and your campaign started as quickly as possible without compromising privacy (regulations) nor performance.

Suppose you are looking for a modern petition form with integrated email verification. In that case, you will find this in our free Activist tier: https://civist.com/legal/pricing/. It includes a fundraising option in case you want to make your activism more sustainable. For each donation processed, we charge a percentage of fees to cover the costs of the payment service provider and ours. Therefore, costs are only incurred in the Activist Plan when donations are collected.

If you need a custom email template for your campaign or faster response times from our support, the Organisation tier is a good fit. We invoice the yearly subscription fee only after all customisations and integrations into your infrastructure are done and verified as working. We recommend it to organisations with up to 50.000 supporters.

Some of our clients run massive international campaigns with special requirements and custom integrations into their infrastructure. In such cases, we prefer to recommend our Flex tier. As the name suggests, it is the most flexible option of our three tiers and is usually not the first choice if you want to start a local campaign.

Civist integrates into your WordPress as a regular plugin. However, the configurations for petitions and fundraisers are stored in the cloud. The signatures and donations are also stored in the cloud. Cloud, in this case, means data centres in Belgium and Germany. This is how we provide a performant and secure environment for our client’s campaigns and data.

In legalese, Civist provides its services as a sub-processor (GDPR summary: https://www.gdprsummary.com/gdpr-definitions/sub-processor/). Our obligation is to deliver a highly functional campaign platform that keeps your and your supporter’s data safe.

If you have further questions, please get in touch with us through our support form directly in the Civist Plugin at any time.

Have a great day!

Hi Nathaliedd !

I want to inform you that we finished the rollout of the translation.

Depending on your browser, it can take a while until the new translation is visible due to the browser’s cache. You can force an update by processing a hard reload on the website by pressing Shift + R.

If you have any other questions, please feel free to reach out again. We are happy to help.

All the best,
Frank from Civist`

Hi Nathaliedd !

As promised, we had a more extended discussion today, and I want to give you an update about the result.

We have integrated already the translation into our backend. Still, a rollout is not possible this week anymore due to the workload. However, we will make the plugin rollout next week, most likely on Tuesday or Wednesday, if nothing critical comes up.

I will send you information as soon as the new translation is available. Please mind that after the rollout, a plugin update is necessary.

Have a great weekend, and thank you very much again for the better translation!

All the best
Frank from Civist

Hi Nathaliedd !

Thank you for providing us with the new, improved translation and for your time. That was very thoughtful.

Unfortunately, a simple update is impossible, as translations are deeply integrated into the Civist system. Therefore a complete plugin release is necessary. I ask for your understanding that it may take some time until the update is available.

I will take the new translation to our team meeting tomorrow to clarify the further procedure and how quickly we can make the change available. I will get back to you after that.

With best regards
Frank from Civist

Hi Nathaliedd !

Thank you very much for reaching out.

Unfortunately, it isn’t possible to change the widget texts on your own since all translations in Civist are deeply integrated, but we may change it for you.

Do I correctly assume that you meant the following phrase?

EN (original): “Thank you for showing your support! We need to verify your email address before your signature can be counted, please check your inbox.”

FR (translation provided by a customer): “Vous avez signé la pétition mais vous devez vérifier votre adresse d’e-mail. Vérifiez votre bo?te de réception.”

Do you have a suggestion for a better translation? That would be awesome!

Also, if you have further proposals for French translations, we would be happy to hear your thoughts. Thank you very much.

All the best,
Frank from Civist

Hi @mediahatnet

Please open an issue with our helpdesk directly through the support form in the Civist Plugin. The Help button is on the lower right corner of the Civist Dashboard and all other Civist plugin screens.

Thank you very much.

All the best,
Frank from Civist

Hi Schroedingers Cat,

Thanks for reaching out.

Unfortunately, the field label “Organization” is an optional field, and it is not possible to change the label text.

We recommend asking your supporters in the petition text to provide the organisations name in any case. Also, it is helpful to add a hint that the verification email for the petition is coming from Civist. In rare cases, people get confused about that.

I wish you many signatures and all the best,
Frank from Civist

Hi Paddy,

First of all, I am sorry for the late response. Hopefully, your petition is doing well, and you could already collect many signatures.

Regarding the Call to Action text:
The Call to Action text cannot be changed. You can only remove it (“Support Us, Sign This Petition!”) directly in the petition edit mode. Please go on “Petitions” and choose the petition you want to edit by clicking on “Edit” beneath the petition’s title or by clicking the petition’s title. That will open the petition in edit mode. On the right side, where you can choose all the petition form fields, please disable the “Call-to-Action” checkmark.

Regarding the translation:
Civist uses three versions of “English”. The “Standard English” uses the term “Postal Code”. If you use “English (United States)”, the term “ZIP Code” will be used. You can also use English (United Kingdom). In this case, the form uses “Postcode”.
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To change the form to a specific language, you can pin the petition forms language. To do so, please go to your petition edit screen. You will find the “Pin Language” feature on the right side. Please mind that setting the language overwrites the browser’s language settings. Hence, all supporters see the petition widget always in the chosen language. Please, don’t forget to save your change, and you are ready to go.
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The language the system shows the form and sends a verification email depends on the language settings of the petition form and the browser’s language. You quickly force the widget to use a specific translation via the “Pin Language” section. The pinned language on the petition form always has the highest prioritization than a pinned language of a connected donation form and the browser’s language. On the other hand, if the pinned language of the petition form is set on “auto”, the browser’s language will take over. That could be why you see the wrong term “ZIP Code” because the browser’s language is Englisch US.?

Here some examples if you use only a petition form:
Petition form = French, Browser = English > Widget and verification email = French
Petition form = auto, Browser = French > Widget and verification email = French
Petition form = auto, Browser = English UK > Widget and verification email = English UK

Examples, if you use a petition form with a connected donation form:
Petition form = German and Donation form = English or auto, Browser is English > The widget and verification email are using German
Petition form = auto, Donation form = Engl., Browser = Polish > The widget and the verification email are using Polish
Petition form = auto, Donation form = auto, Browser = Italian> The widget and the verification email are using Italian

Pinning the language of the donation form makes only sense if you use a donation form separately, for example, for a local donation campaign.

I hope that explanation is not too confusing. Still, I hope it helps get your petition running in the correct language settings. If you have further questions, please feel free to drop me a line.

All the best,
Frank from Civist

Ps: I like to point out that you will receive faster responses if you use our support channel using the “Civist Support” Button on the left-hand side of our plugin. Our Helpdesk guarantees a quick response and makes it easier to convey critical information to the technical staff. You will also find some helpful information in our new Helpdesk in the “Solutions” section. Thank you very much.

• This reply was modified 3 years ago by Civist.

Hi Nadine,

The available fields for petitions are limited to the ones you see in the petition edit screen. We may include a title field in the future, but we have no definitive delivery date yet.

All the best,
David from Civist