citygenesis

I’ve tried flushing the cache. When I flush the cache the button shows up correctly for a few minutes then it’s gone again back to not showing up or no styling.

I would like to try this but it seems difficult unless you can walk me through it more: “check the settings / documentation for lightspeed and try to disable anything suggesting removing css / combining css etc.”

This seems simpler if you can tell me more about how to do this: “you can output the CSS directly next to the button by adding style to the shortcode, something like this : [maxbutton id=x style=”inline”] where x is the button id.”

Thanks for any more direction you can offer!

Thanks a lot! So far so good!

Fyi, this is the error the page is giving me now using Safari. I believe you did explain this was the issue:

There was an error obtaining the Benchmark signup form. (401) Invalid/Missing AuthToken in request

https://nonprofit.citygenesis.org/index.php/newsletter/

Ok done. Thanks again.

Hi, thanks for helping me to understand what’s going on here. I’m relieved to also know the form is showing up fine outside of the specific error I’m seeing using Safari from my end.

Thanks for continuing the diagnostics to resolve the issue.

Just a reminder that this seems to be happening only using Safari. On Chrome the form shows up correctly.

For the following https://nonprofit.citygenesis.org/index.php/newsletter/
WP Theme: Twenty Nineteen
Hosting: https://www.hostinger.com
Plugins:
all-in-one-wp-migration
7.59
benchmark-email-lite
3.4
give
2.19.8
jetpack
10.9
litespeed-cache
4.6
real-time-find-and-replace
4.0.2
the-events-calendar
5.14.2.1
ultimate-member
2.3.2
updraftplus
1.22.12
wpforms-lite
1.7.4.1
wp-rss-aggregator
4.20
wordpress-seo
18.8

For the following https://citygenesis.org/citygenesis-newsletter/
WP Theme: Twenty Sixteen
Hosting: https://www.hostinger.com
Plugins:
all-in-one-wp-migration
7.59
benchmark-email-lite
3.4
taxonomy-terms-order
1.6
contextual-related-posts
3.2.3
countdown-timer-ultimate
2.0.7
extendify
0.8.0
jetpack
10.9
litespeed-cache
4.6
maxbuttons
9.2
ml-slider
3.27.3
recent-posts-widget-with-thumbnails
7.1.1
remove-footer-credit
1.0.13
instagram-feed
6.0.5
updraftplus
1.22.12
woocommerce
6.4.1
woocommerce-payments
4.1.0
woocommerce-services
1.25.27
wpforms-lite
1.7.4.1
wp-post-hide
1.0.6
wordpress-seo
18.8

Hi, thank you both.

I pulled up the page on Google Chrome Version 101.0.4951.54 (Official Build) (x86_64) and I initially got the error message but the form then showed up correctly after I refreshed the page.

The form is also now showing up correctly in Safari even though I didn’t do a recent cache clear in the last few hrs. It seems to have a mind of its own as to when it shows the form correctly or the error. I’ve done cache clears in which the page still shows the error after the wipe.

FYI, I have a similar signup form on another website https://citygenesis.org/citygenesis-newsletter/ and it too periodically gives the error message. Right now, it’s showing up correctly on google chrome but on Safari it’s giving me the error. And this is after wiping the cache.

Hi,

I’m using Mac OS Monterey version 12.3.1, and Safari version 15.4.

The only thing I do to get the error is go directly to my website page and the error is there. I notice the error doesn’t appear on my mobile, and again it only happens periodically but I have no idea why. Right now it is giving me the error when I go to that page. /Users/j.t.reece/Desktop/Screen Shot 2022-05-06 at 10.18.02 AM.png

Are you saying that you do see the benchmark signup form when you go to the page?
https://nonprofit.citygenesis.org/index.php/newsletter/

Ok will do. Thanks!

Yes that’s right.

Fixed! Thanks so much for your time!

Opps thanks for the correction. I’ve now cut and pasted it in the right place, however, it’s sill not working. Nothing changed. The hover effect did not happen. It was just plain text across the image.

If you have any other suggestions that you think might help that would be great. If not that’s fine.

Hi, I followed the instructions, but it’s not working, so I may have done something wrong. I pasted the following into the “slider style” area in the box below “CSS #id for Slider:” and I entered the HTML into the text editor. Seemed simple enough but not working form me. What could I be doing wrong? Thanks.

#slider_1145 .owl-item .sa_hover_container p {
position:absolute;
bottom:10px;
margin:0px 10px;
padding:5px;
background-color:transparent;
color:transparent;
font-size:12px;
line-height:16px;
-webkit-transition:all 300ms ease-in;
-moz-transition:all 300ms ease-in;
-o-transition:all 300ms ease-in;
transition:all 300ms ease-in;
}
#slider_1145 .owl-item .sa_hover_container:hover p {
background-color:rgba(0,0,0,0.5);
color:#ffffff;
}